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Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year

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Old Dec 31, 2014, 10:04 am
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Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year

 
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Old Oct 2, 2012, 12:18 pm
  #826  
 
Join Date: Nov 2009
Location: ALABAMA
Programs: STARWOOD PLAT, LT GOLD,WN A-LIST PREFERRED, NATIONAL EXECUTIVE
Posts: 267
Originally Posted by cohighcountry1k
First, love the program. Worked very well for me in New York City this summer.

Second: William, wondering if appropriate suites have yet to be identified for the Westin Snowmass? I tried to apply for a suite upgrade for a stay in February and the system said it could not process as no suites were available. Also asked my Ambassador and she said the same thing. Looked like lots of suites were actually available to book. Understand it's a new property and that identifying suites for upgrades were likely low on the priority list of a property in the throws of a renovation that has yet to open under the Westin brand.
I am pretty sure you have to wait until 5 days before arrival. Going to be difficult at a place like Snowmass.
nachoman205 is offline  
Old Oct 2, 2012, 12:56 pm
  #827  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by cohighcountry1k
...I tried to apply for a suite upgrade for a stay in February and the system said it could not process as no suites were available...
Could you give this another try and see if it works for you now?

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 2, 2012, 11:13 pm
  #828  
 
Join Date: Apr 2012
Programs: SPG Plat
Posts: 67
Originally Posted by Starwood Lurker
What is the arrival date?

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Checked my email yesterday afternoon and saw that I had been upgraded.

Thank you
Helloyellow is offline  
Old Oct 3, 2012, 2:06 pm
  #829  
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Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,009
Originally Posted by xlax
I've read every post in this thread and several others and still can't figure out the issue.

First, I booked a 5 night stay, but the reservation says the stay is not eligible for an SNA. My surmise is that since this reservation is a 5th Night Free, the rate did not qualify (since it was not an "SPG Free Night Award (including Cash & Points)." Is that correct?

I figured the SNA was worth the extra points, so I broke up the reservation into 1 Free Night Award followed by 4 Free Night Awards. The 1 nighter let me request the SNA, but the 4 nighter did not.

Any thoughts or suggestions?

xlax
5th night free award reservations should be eligible for SNA use. I have a 5 night reservation at the STR Princeville for next summer and it offers me an upgrade (which I can't use, as it's a 1K suite, and it's me, wife, 2 kids).

I suspect that suites are available for the 1 night you selected, but not for all of the other 4 nights. If a suite isn't available today (for the 4 and 5 night reservations), I think you wouldn't be offered the upgrade opportunity.
CPRich is offline  
Old Oct 5, 2012, 1:18 am
  #830  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Just had my first experience using suite night awards- successfully upgraded 1 night at Sheraton Waikiki and 5 nights at St Regis Princeville.

Emails were sent to me at ~2:45 pm Hawaii time 5 days prior to check-in.

Process was painless and I am pleased with the result.
Plumber is offline  
Old Oct 5, 2012, 1:53 pm
  #831  
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Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
checked in for my most recent stay last month at 48 nights....checked out a couple of days ago & my account was updated this morning showing 58 nights & the 10 suite nights....have already tried to use 3 for an upcoming stay at the eden rome in december....hopefully they will go through without any problems....
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Old Oct 5, 2012, 4:02 pm
  #832  
 
Join Date: Aug 2012
Posts: 14
Can I still use my suite nights on nights booked with free points or cash+points?

On a place like the Westin Grand at Berlin, whats the best suite i'd get if i booked a night and ugpraded to the suite?

The top spa is 1250 euros a night, is it unlikely i'd get that one?
FrequentFlyer84 is offline  
Old Oct 5, 2012, 4:10 pm
  #833  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by FrequentFlyer84
Can I still use my suite nights on nights booked with free points or cash+points?
Yes.

On a place like the Westin Grand at Berlin, whats the best suite i'd get if i booked a night and ugpraded to the suite?
A Junior Suite.

The top spa is 1250 euros a night, is it unlikely i'd get that one?
Yes. But, YMMV.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 5, 2012, 4:12 pm
  #834  
 
Join Date: Aug 2012
Posts: 14
Originally Posted by Starwood Lurker
Yes.



A Junior Suite.



Yes.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
The Junior Suite only? Because i'd read that hotels were encouraged to offer their premium suites. Is the Junior suite even a full sized suite?
FrequentFlyer84 is offline  
Old Oct 5, 2012, 4:20 pm
  #835  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by FrequentFlyer84
The Junior Suite only? Because i'd read that hotels were encouraged to offer their premium suites. Is the Junior suite even a full sized suite?
There's a bit of a difference between what is required and what is encouraged. Some hotels, though encouraged, may respond with only that which is required. The Westin Berlin has chosen their junior suites to be what is on their SNA availability, so if you go that route, it will be the only choice open to you. If you choose to go the traditional route, well...YMMV.

I believe that photos #13 and #14 of rooms on The Westin Grand, Berlin web site will give you the best idea of what a junior suite is there.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Last edited by Starwood Lurker; Oct 5, 2012 at 4:37 pm Reason: add link
Starwood Lurker is offline  
Old Oct 5, 2012, 4:25 pm
  #836  
 
Join Date: Aug 2012
Posts: 14
Originally Posted by Starwood Lurker
There's a bit of a difference between what is required and what is encouraged. Some hotels, though encouraged, may respond with only that which is required. The Westin Berlin has chosen their junior suites to be what is on their SNA availability, so if you go that route, it will be the only choice open to you. If you choose to go the traditional route, well...YMMV.

I believe that photos #13 and #14 on The Westin Grand, Berlin web site will give you the best idea of what a junior suite is there.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
So you're saying if I don't use my suite nights, they might be more likely to give me a free upgrade due to my platinum status. Ok, i'll go that route then.

i'm looking at going around late november/December time for the Christmas markets.
FrequentFlyer84 is offline  
Old Oct 5, 2012, 4:29 pm
  #837  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by FrequentFlyer84
So you're saying if I don't use my suite nights, they might be more likely to give me a free upgrade due to my platinum status. Ok, i'll go that route then.
No, that is not what I said. I only said that if you use your SNA's, your only choice will be limited to the junior suite. If you choose not to use them, you could get no suite upgrade at all, depending upon what is available at check-in.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 5, 2012, 4:37 pm
  #838  
 
Join Date: Aug 2012
Posts: 14
Originally Posted by Starwood Lurker
No, that is not what I said. I only said that if you use your SNA's, your only choice will be limited to the junior suite. If you choose not to use them, you could get no suite upgrade at all, depending upon what is available at check-in.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Ok, thank you for your help and your very prompt response.

One final question. Is it possible to book up a standard night, then use my suite night at check in to see what's available, or does it have to be booked online beforehand?
FrequentFlyer84 is offline  
Old Oct 5, 2012, 4:41 pm
  #839  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by FrequentFlyer84
Ok, thank you for your help and your very prompt response.
No problem.

One final question. Is it possible to book up a standard night, then use my suite night at check in to see what's available, or does it have to be booked online beforehand?
Suite Night Awards have to be requested in advance. This is from the FAQ at spg.com/morepower:

Q: How close to my arrival date can I make a Suite Night Award upgrade request?
A: Members may request an upgrade using a Suite Night Award until 2:00 p.m. local hotel time the day before arrival.

Hope that helps.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 12, 2012, 7:11 am
  #840  
 
Join Date: Jul 2004
Posts: 2,548
Why can't I apply the SNA to a Le Meridien Chiang Mai stay?
broadwayboy is offline  



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