Feb 14, 2015, 12:53 pm
Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
Jan 31, 2018 | 1:57 pm
#1606
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
Feb 1, 2018 | 10:43 pm
#1608
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
There is no such thing as a "booked blocked seat", that would just be an Occupied seat. Blocked seats are not booked, they are just blocked from assignment by a passenger until a later time.
Feb 1, 2018 | 11:08 pm
#1609
Join Date: Oct 2017
Posts: 968
Anyway, is it right that I can't make an alert for selected blocked seats if I check the Include Blocked Seats option? Half the seats are marked as "blocked" on EF (with a few now marked as occupied interspersed among them), and I would like to be alerted when they will possibly be available.
Feb 2, 2018 | 2:50 am
#1610
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,752
The EF wording is confusing, but that is the way that the site seems to work.
Feb 2, 2018 | 12:04 pm
#1611
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
The easiest way to think of it is this: You cannot set an alert for a seat which is currently available, only for seats which are not currently available. Selecting the "Include Blocked seats" option means "Treat blocked seats as already available", so that they are excluded from the seats which you can set for the alert.
The EF wording is confusing, but that is the way that the site seems to work.
The EF wording is confusing, but that is the way that the site seems to work.
Feb 4, 2018 | 7:13 pm
#1612
Join Date: Oct 2017
Posts: 968
Correct, it's explained on the Help popup for creating a Seat Alert: https://www.expertflyer.com/popup/he...eat-alert.html
Feb 5, 2018 | 3:58 am
#1613
Join Date: Dec 2009
Location: BRU-ZRH
Programs: LX HON, BA Gold, Marriott Bonvoy Titanium Elite
Posts: 765
Hi all - searching for award inventory BRU-DAC or DUS-DAC in *A with Expertflyer.
Does it matter wether I use airline Lufthansa / Singapore / Thai for example? I am a miles&more member myself, and I notice that each of these 3 give different award inventory. For example airline LH gives me mostly TK routings via IST, and none via BKK or SIN. Using SIN I am mostly seeing routings via HND.
Do you guys recommend to search segment per segment and somehow 'marry' them together myself?
Does it matter wether I use airline Lufthansa / Singapore / Thai for example? I am a miles&more member myself, and I notice that each of these 3 give different award inventory. For example airline LH gives me mostly TK routings via IST, and none via BKK or SIN. Using SIN I am mostly seeing routings via HND.
Do you guys recommend to search segment per segment and somehow 'marry' them together myself?
Feb 5, 2018 | 7:52 am
#1614
Suspended
Join Date: May 2017
Location: In the Swiss amoeba's head
Programs: Lowest level possible
Posts: 2,824
Any possibility of adding Finnair business class award availability ("U" booking class) to the list of predefined classes? Right now, only economy awards ("X" class) is a predefined class, and trying to specify "U" class manually doesn't return any results even when there are business class seats available for booking via airline websites. One example: March 22nd, HEL-ARN.
(Yes, that is confirmed availability on aa.com, not phantom availability)
(Yes, that is confirmed availability on aa.com, not phantom availability)
Feb 5, 2018 | 2:05 pm
#1615
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
Hi all - searching for award inventory BRU-DAC or DUS-DAC in *A with Expertflyer.
Does it matter wether I use airline Lufthansa / Singapore / Thai for example? I am a miles&more member myself, and I notice that each of these 3 give different award inventory. For example airline LH gives me mostly TK routings via IST, and none via BKK or SIN. Using SIN I am mostly seeing routings via HND.
Do you guys recommend to search segment per segment and somehow 'marry' them together myself?
Does it matter wether I use airline Lufthansa / Singapore / Thai for example? I am a miles&more member myself, and I notice that each of these 3 give different award inventory. For example airline LH gives me mostly TK routings via IST, and none via BKK or SIN. Using SIN I am mostly seeing routings via HND.
Do you guys recommend to search segment per segment and somehow 'marry' them together myself?
Feb 5, 2018 | 2:06 pm
#1616
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,924
Any possibility of adding Finnair business class award availability ("U" booking class) to the list of predefined classes? Right now, only economy awards ("X" class) is a predefined class, and trying to specify "U" class manually doesn't return any results even when there are business class seats available for booking via airline websites. One example: March 22nd, HEL-ARN.
(Yes, that is confirmed availability on aa.com, not phantom availability)
(Yes, that is confirmed availability on aa.com, not phantom availability)
Feb 9, 2018 | 10:58 pm
#1617
Join Date: Sep 2000
Location: New York, New York
Programs: Alaska MVPGold; VS Silver; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,706
Delta cannot see Mar 1 availability that I received a EF notification for a few hours ago. The flight I am trying to redeem with Skymiles is CZ 602 SYD-CAN.
This is my first time using Expert Flyer, so I am not sure if DL sees all availability that EF sees or does EF occasionally see phantom availability?
This is my first time using Expert Flyer, so I am not sure if DL sees all availability that EF sees or does EF occasionally see phantom availability?
Feb 10, 2018 | 7:39 am
#1618
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682
Looking now on EF, I'm seeing O1 X0 on that flight. Looking on delta.com, that business class seat is offered to me for 65,000 miles and 96.48 USD.
Maybe you got a subpar agent. Maybe s/he didn't understand you wanted business class (assuming you do). Or maybe the availability EF alerted to you was taken and then re-released, or taken and later replaced with new award inventory.
Either way: if you want that seat and you're online reading this: try again!
Maybe you got a subpar agent. Maybe s/he didn't understand you wanted business class (assuming you do). Or maybe the availability EF alerted to you was taken and then re-released, or taken and later replaced with new award inventory.
Either way: if you want that seat and you're online reading this: try again!
Feb 10, 2018 | 2:48 pm
#1619
Join Date: Sep 2000
Location: New York, New York
Programs: Alaska MVPGold; VS Silver; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,706
Looking now on EF, I'm seeing O1 X0 on that flight. Looking on delta.com, that business class seat is offered to me for 65,000 miles and 96.48 USD.
Maybe you got a subpar agent. Maybe s/he didn't understand you wanted business class (assuming you do). Or maybe the availability EF alerted to you was taken and then re-released, or taken and later replaced with new award inventory.
Either way: if you want that seat and you're online reading this: try again!
Maybe you got a subpar agent. Maybe s/he didn't understand you wanted business class (assuming you do). Or maybe the availability EF alerted to you was taken and then re-released, or taken and later replaced with new award inventory.
Either way: if you want that seat and you're online reading this: try again!
So, from my first experience using Expert Flyer, I can say with some certainty that EF inventory is quite reliable, although there is at least one post in the "Using Skymiles on SkyTeam and Other Partners" thread over on the Delta forum that suggests that DL agents can't see CZ inventory that shows up on Expert Flyer.
Last edited by knit-in; Feb 10, 2018 at 3:05 pm
Feb 10, 2018 | 3:09 pm
#1620
Suspended
Join Date: May 2017
Location: In the Swiss amoeba's head
Programs: Lowest level possible
Posts: 2,824