Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Apr 10, 2014, 6:15 pm
#1381
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
That is what I was told by 3 SAS agents. Unless anyone can add something to the contrary, I think it must be the case. [We did get points going over; have not seen if we gotten points for the flight home. 2 different issues, I know, but a small silver lining.]
Apr 11, 2014, 1:20 am
#1382
Join Date: Sep 2012
Location: AGH
Posts: 5,979
To be honest, this is what I thought in the first place as is it also stated in the T&C.
Hoped it would be different though. I guess they allowed to place the bid at OT as the booking code for cash+points was a regular revenue booking code - they found out about the supplementary points payment later.
Hoped it would be different though. I guess they allowed to place the bid at OT as the booking code for cash+points was a regular revenue booking code - they found out about the supplementary points payment later.
Apr 11, 2014, 6:41 pm
#1384
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Might be worth mentioning that if you don't get an email about your upgrade, check your spam folder. At least my Gmail interpreted "Congratulations! You have been upgraded" message as spam. Not that the confirmation email is really needed anywhere, but it is nice to know which cabin you are going to fly beforehand.
Apr 14, 2014, 4:15 am
#1385
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Got also EB points credited to my EBB account:
HEL-CPH in GO
CPH-NRT in Business.
OLCI gave us seats together as infant seat was released.
Despite being an old business class, definitely a good way to fly. Flight schedules and total duration was really good for me comparing to LH, TK, NH. Good service by crew, decent catering, good space to relax. Awaiting their upgraded premium cabins if they survive and will not bk.
Last edited by Abducted Alien; Apr 14, 2014 at 4:22 am Reason: cat in the lap
Apr 14, 2014, 10:12 am
#1386
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
I just noticed this on Optiontown info page:
"Maximize your chances for UTo upgrade!
More you sign-up for UTo, higher are your chances to get an upgrade."
Interesting...
"Maximize your chances for UTo upgrade!
More you sign-up for UTo, higher are your chances to get an upgrade."
Interesting...
Apr 14, 2014, 10:35 am
#1387
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Yes, my OT background consist 4 Intra-Europe flights in business/ economy extra until OT was only available for long haul flights. My friend´s first OT bid went through in this April on CPH-NRT flight, so what is the picture here? I guess there were only two OT bids for that precise flight which went through this time.
Apr 14, 2014, 11:20 am
#1388
Join Date: Jul 2003
Location: Plainfield, IL USA
Programs: Eurobonus Gold
Posts: 97
Upgraded from Go to Plus on Flight 904, EWR to ARN. Had Row 14 A&B all to myself. The email came Monday morning April 7 and the flight was Wednesday, April 9. Received 8,000 EB Points and also got 16,000 extra points for the Christmas Bonus. I am Silver with 2K more points to go until Gold. I flew United from RDU to EWR and my second bag was FREE because of the Upgrade. That saved $100. Upgrade was $269 plus $5.
Last edited by BCC; Apr 14, 2014 at 11:42 am
Apr 14, 2014, 5:06 pm
#1390
Join Date: Sep 2012
Location: AGH
Posts: 5,979
From my experience the first OT bid often clears - even if based on the load the upgrade would not clear. Probably to just get people hooked up.
I used quite a lot OT upgrades in the last 2 years and have a 50-50 success rate.
I used quite a lot OT upgrades in the last 2 years and have a 50-50 success rate.
Apr 15, 2014, 2:45 am
#1391
Join Date: Aug 2011
Posts: 5
Very expensive upgrades!
Dear all
I have used optiontown many times and with great pleasure. However as I was about to add a flight to optiontown, I just realised that their prices are much higher than usual. So high that it really doesn't make sense to use them. It's a CPH-EWR return ticket in end of August 2014, where SAS plus is 641 EUR and business 1356 EUR for one way!
Any of you seen such high prices before? It's basically cheaper to buy the business ticket directly from SAS rather than using optiontown.
Cheers,
prenzla
I have used optiontown many times and with great pleasure. However as I was about to add a flight to optiontown, I just realised that their prices are much higher than usual. So high that it really doesn't make sense to use them. It's a CPH-EWR return ticket in end of August 2014, where SAS plus is 641 EUR and business 1356 EUR for one way!
Any of you seen such high prices before? It's basically cheaper to buy the business ticket directly from SAS rather than using optiontown.
Cheers,
prenzla
Apr 15, 2014, 11:47 am
#1393
Join Date: Nov 2011
Location: ZRH
Programs: SK*G
Posts: 59
Dear all
I have used optiontown many times and with great pleasure. However as I was about to add a flight to optiontown, I just realised that their prices are much higher than usual. So high that it really doesn't make sense to use them. It's a CPH-EWR return ticket in end of August 2014, where SAS plus is 641 EUR and business 1356 EUR for one way!
Any of you seen such high prices before? It's basically cheaper to buy the business ticket directly from SAS rather than using optiontown.
Cheers,
prenzla
I have used optiontown many times and with great pleasure. However as I was about to add a flight to optiontown, I just realised that their prices are much higher than usual. So high that it really doesn't make sense to use them. It's a CPH-EWR return ticket in end of August 2014, where SAS plus is 641 EUR and business 1356 EUR for one way!
Any of you seen such high prices before? It's basically cheaper to buy the business ticket directly from SAS rather than using optiontown.
Cheers,
prenzla
All 3 times (6 one-ways) unsuccessful (CPH-SFO and CPH-ORD), which is not surprising, perhaps, as there are likely people who paid more than I did or upgraded with points.
Does anyone have an inkling whether upgrade with points trumps OT? (SAS may want to reduce their points liability for award seats and give points upgrade in preference?).