Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jul 28, 2014, 5:13 am
#1457
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,181
Jul 28, 2014, 8:43 am
#1458
Join Date: Jun 2014
Location: East coast, USA
Programs: Star Alliance, Miles and More, Mileage Plus, AAdvantage
Posts: 13
Upgrading on Optiontown
Hi,
I purchased a RT ticket from EWR to Europe on SAS for the end of August on Kayak.com. I paid for an economy class ticket, and then decided to upgrade my EWR-ARN flight.
Since it was SAS I had to go through Optiontown and select that I wanted either business class or economy plus. I selected both options and paid the fee.
How likely is it that I'll receive the upgrade to business class?
I purchased a RT ticket from EWR to Europe on SAS for the end of August on Kayak.com. I paid for an economy class ticket, and then decided to upgrade my EWR-ARN flight.
Since it was SAS I had to go through Optiontown and select that I wanted either business class or economy plus. I selected both options and paid the fee.
How likely is it that I'll receive the upgrade to business class?
Jul 28, 2014, 10:29 am
#1459
Join Date: Nov 2001
Location: USA, JPN, GBR
Programs: A3, AA, AC, AS, DL, NH, SQ, SK, UA; BW, CP, HH, IHG, MB
Posts: 1,950
P is a plus booking class, so that should be OK. Is this for intercontinental or European flights? OT is only available for long haul flights. Also, there are is restriction on Tokyo to Copenhagen wich unavailable for OT, but that is the only restriction I have heard of. Maybe it is not the route but just the specific flights that you are on.
Jul 28, 2014, 1:18 pm
#1461
Join Date: Mar 2012
Location: San Francisco, CA
Programs: BA (Gold), A3 (Gold), Hilton (Gold), Priority Club (Plat)
Posts: 42
I have the same issue. Flying SFO to CPH in September in SAS Plus. Optiontown is saying UTo to business not available either outbound or return. I emailed them and they just said no availability. Was hoping to upgrade on the way out as it is an overnight flight. I've been checking constantly for the past month.
Jul 28, 2014, 2:10 pm
#1462
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Welcome to FT svensdottir!
Do you have the exact date you will be flying. While not an exact guide, one can get a rough idea by looking at how many seats are available.
Do you have the exact date you will be flying. While not an exact guide, one can get a rough idea by looking at how many seats are available.
Jul 28, 2014, 10:05 pm
#1464
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
While difficult to say with exact certainty, svensdottir, if you are flying SK904 EWR - ARN on 23/8 then chances of an upgrade a reasonable.
SK904 EWR-ARN 23/8 (From EF)
C9 D9 Z6 R0 J0 Y9 S9 B0 P0 A0 E8 M7 H0 Q0 V0 W0 U0 K0 L0 T0 O0 G0 N0
Looks like Go is approaching or already oversold, plus and business appear wide open. Depends on how sales progress in the next few weeks, but at this stage it is looking reasonable.
If an upgrade is allowed, unsure how SK determine whether the upgrade is into Plus or Business. Can't give any guidance on that, sorry.
SK904 EWR-ARN 23/8 (From EF)
C9 D9 Z6 R0 J0 Y9 S9 B0 P0 A0 E8 M7 H0 Q0 V0 W0 U0 K0 L0 T0 O0 G0 N0
Looks like Go is approaching or already oversold, plus and business appear wide open. Depends on how sales progress in the next few weeks, but at this stage it is looking reasonable.
If an upgrade is allowed, unsure how SK determine whether the upgrade is into Plus or Business. Can't give any guidance on that, sorry.
Jul 31, 2014, 8:38 am
#1469
Join Date: Jul 2014
Posts: 62
936:
C8 D8 Z0 R0 J0 Y9 S7 B0 P0 A0 E4 M0 H0 Q0 V0 W0 U0 K0 L0 T0 O0 G0 N0
The flight is more or less full.. The seatmap shows that many seats are blocked in biz and plus, so you might be upgraded if those are released. Go is fully booked and probably overbooked, so I would say there is a chance.
935:
C9 D9 Z3 R0 J0 Y9 S9 B0 P0 A0 E7 M1 H1 Q0 V0 W0 U0 K0 L0 T0 O0 G0 N0
Biz has a few available, plus is sold out wile there still are some free in Go.. Might be harder here..