Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Mar 12, 2014, 2:51 am
#1321
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
1. 2 months in advance of my trip (the day I booked my ticket)
2. Yes, I apply 2-3 times per year, and get it about 50% of the time, sometimes to Eco+, sometimes to Biz.
3. Not at all. I see for the flight I got Eco+ on (I fly tomorrow) that at OLCI, about half the seats in Eco+ are available, but I don't know if that's a good indicator.
2. Yes, I apply 2-3 times per year, and get it about 50% of the time, sometimes to Eco+, sometimes to Biz.
3. Not at all. I see for the flight I got Eco+ on (I fly tomorrow) that at OLCI, about half the seats in Eco+ are available, but I don't know if that's a good indicator.
Could we all report here:
- When was a flight booked (e.g mine 10/2013)
- When was OT request signed up and what price
- seat availability any available classes before upcoming flight, if possible.
This how one can monitor OT if their prices are going up and so on.
Mar 20, 2014, 1:41 am
#1322
Join Date: Aug 2005
Location: DCA
Programs: TK*G OZ*G AA Plat
Posts: 627
Upgraded to C (from Eco) on CPH-ORD. Paid $466, and did OT the day after I booked my ticket.
Interesting how the upgrade occurred in this case. My flight is on Sunday, and I got an email directly from SAS today on Thursday (6am GMT) with my ETicket Itinerary and Receipt (as a PDF file) and an OptionTown upgrade in the notes. I checked on SK's site and indeed I see I have a seat in C class. OT has not notified me yet about this directly, but I expect I'll get such an email in a day or two.
Different from my upgrade to Y+ about a week ago, where instead my booking for that flight disappeared in my Expedia itinerary (see my previous post) and I got no ETicket Receipt from SK. I wonder if the inconsistency is due to different procedures for a Y+ vs C upgrade?
In any case, the upgrade to C is appreciated, even at that cost. While the SK's business class seats lack the amenities of some competitors, on a day flight the big benefit to me is I can get work done the entire time.
Interesting how the upgrade occurred in this case. My flight is on Sunday, and I got an email directly from SAS today on Thursday (6am GMT) with my ETicket Itinerary and Receipt (as a PDF file) and an OptionTown upgrade in the notes. I checked on SK's site and indeed I see I have a seat in C class. OT has not notified me yet about this directly, but I expect I'll get such an email in a day or two.
Different from my upgrade to Y+ about a week ago, where instead my booking for that flight disappeared in my Expedia itinerary (see my previous post) and I got no ETicket Receipt from SK. I wonder if the inconsistency is due to different procedures for a Y+ vs C upgrade?
In any case, the upgrade to C is appreciated, even at that cost. While the SK's business class seats lack the amenities of some competitors, on a day flight the big benefit to me is I can get work done the entire time.
Mar 20, 2014, 8:18 am
#1324
Join Date: Mar 2014
Posts: 60
According to sas.dk, there are seats for sale in all three cabins (8 in Y) so that is quite positive compared to the belief that OT upgrades primarily take place due to Y being completely filled.
I had a successful bid (both ways) in September which was also my first eno....er with OT and another bid has been placed for flights in May.
I'll get back later with more details on the previous trip (which involved a re-route after the upgrade was confirmed) and of course what happens in May.
I had a successful bid (both ways) in September which was also my first eno....er with OT and another bid has been placed for flights in May.
I'll get back later with more details on the previous trip (which involved a re-route after the upgrade was confirmed) and of course what happens in May.
Mar 20, 2014, 10:34 am
#1325
Join Date: Dec 2006
Programs: EBG (SK*G), HH Diamond
Posts: 92
Upgraded to C (from Eco) on CPH-ORD. Paid $466, and did OT the day after I booked my ticket.
Interesting how the upgrade occurred in this case. My flight is on Sunday, and I got an email directly from SAS today on Thursday (6am GMT) with my ETicket Itinerary and Receipt (as a PDF file) and an OptionTown upgrade in the notes. I checked on SK's site and indeed I see I have a seat in C class. OT has not notified me yet about this directly, but I expect I'll get such an email in a day or two.
Different from my upgrade to Y+ about a week ago, where instead my booking for that flight disappeared in my Expedia itinerary (see my previous post) and I got no ETicket Receipt from SK. I wonder if the inconsistency is due to different procedures for a Y+ vs C upgrade?
In any case, the upgrade to C is appreciated, even at that cost. While the SK's business class seats lack the amenities of some competitors, on a day flight the big benefit to me is I can get work done the entire time.
Interesting how the upgrade occurred in this case. My flight is on Sunday, and I got an email directly from SAS today on Thursday (6am GMT) with my ETicket Itinerary and Receipt (as a PDF file) and an OptionTown upgrade in the notes. I checked on SK's site and indeed I see I have a seat in C class. OT has not notified me yet about this directly, but I expect I'll get such an email in a day or two.
Different from my upgrade to Y+ about a week ago, where instead my booking for that flight disappeared in my Expedia itinerary (see my previous post) and I got no ETicket Receipt from SK. I wonder if the inconsistency is due to different procedures for a Y+ vs C upgrade?
In any case, the upgrade to C is appreciated, even at that cost. While the SK's business class seats lack the amenities of some competitors, on a day flight the big benefit to me is I can get work done the entire time.
Mar 20, 2014, 10:51 am
#1326
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Whose flight are you referring to AirportGeekCPH?? Mine or jfidler's?
Mar 20, 2014, 12:57 pm
#1327
Join Date: Mar 2014
Posts: 60
Sorry, I was referring to Mr. Fidler's post 
Back in September, when I got my upgrade, I did not pay attention to remaining availability close to departure - I was simply happy to get the two upgrades. This time (awaiting the outcome of my next bid), I have had a little more time to look around and notice the interesting speculations in this forum.
Being a first time customer could have had a positive effect on my previous bid - but with Fidler's successful bid, with multiple seats still available, sounds promising.
Back in September, when I got my upgrade, I did not pay attention to remaining availability close to departure - I was simply happy to get the two upgrades. This time (awaiting the outcome of my next bid), I have had a little more time to look around and notice the interesting speculations in this forum.
Being a first time customer could have had a positive effect on my previous bid - but with Fidler's successful bid, with multiple seats still available, sounds promising.
Mar 21, 2014, 8:38 am
#1329
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
I am not a patient person. tick tick tick...nothing yet...
On a hopefully positive note, I see that business class seats on my flight are over $7000 one way so maybe there will be a couple left open
On a hopefully positive note, I see that business class seats on my flight are over $7000 one way so maybe there will be a couple left open
Last edited by DebitNM; Mar 21, 2014 at 2:58 pm
Mar 21, 2014, 3:21 pm
#1331
Join Date: Aug 2013
Location: CPH Denmark
Posts: 14
Mar 22, 2014, 2:08 am
#1332
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Awaiting too as this my first OT bid and first long haul flight with SAS to NRT. Over a week to go. In last week all booking classes except C were zeroed out and suddendly there were over 9 seats in GO saver. And today, only 2 - 5 seats in PLUS and C. Will review here in next week. Will evaluate SK for my future flights too at the same time.
Mar 22, 2014, 8:35 pm
#1333
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
Sadly, no go on this trip 
Email just came. No upgrade to either Go Plus or Business.
For the record:
Flight booked August 2013
Optiontown Upgrade paid Dec 2013 for both classes.
Heard at T-48 hours.
We have been upgrade on all 4 of our previous attempts to Business.
Expert flying still showing many open seats in Business and Go Plus and only 2 seats open in Go.
Good news, we get back almost $1000. Bad news, I really really wanted the upgrade as we both have bad backs and sleep would have been oh so much better. Oh well...maybe on the way home.
Email just came. No upgrade to either Go Plus or Business.
For the record:
Flight booked August 2013
Optiontown Upgrade paid Dec 2013 for both classes.
Heard at T-48 hours.
We have been upgrade on all 4 of our previous attempts to Business.
Expert flying still showing many open seats in Business and Go Plus and only 2 seats open in Go.
Good news, we get back almost $1000. Bad news, I really really wanted the upgrade as we both have bad backs and sleep would have been oh so much better. Oh well...maybe on the way home.
Mar 24, 2014, 8:05 am
#1334
Join Date: Aug 2005
Location: DCA
Programs: TK*G OZ*G AA Plat
Posts: 627
While in C yesterday CPH-ORD, via the OT upgrade, my seat broke half-way through the flight. It was stuck in the reclined position and no attempts to reset it were successful. Eventually two FA's had to force it back into the seated position and I sat that way for the rest of the flight (flight was quite full, so no other seats). It wasn't such a hassle for me as I had to work anyway, but the seats are definitely showing a lot of wear. Looking forward to the new C cabin, whenever that may finally be.
Mar 24, 2014, 8:52 am
#1335
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
I think Expert Flyer shows only reserved seats, not the whole booking situation for a flight.
FlightStats shows more accurate booking class availability when you click flight availability, then advanced option and type SAS there.
Last edited by Abducted Alien; Mar 24, 2014 at 9:10 am