Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jan 26, 2014, 8:46 am
#1261
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Well, I don't get in. Clicking My OT comes: Oops! Please try again after restarting your browser.
Done that and it still gives the error message for check your upgrade status too: the Last name entered does not match with your booking.
This has been two months now. Tried with IE and Chrome too.
Will get my paid OT bid back from credit card company if no email stating not upgraded or upgraded appears before my flight.
Done that and it still gives the error message for check your upgrade status too: the Last name entered does not match with your booking.
This has been two months now. Tried with IE and Chrome too.
Will get my paid OT bid back from credit card company if no email stating not upgraded or upgraded appears before my flight.
Jan 26, 2014, 2:48 pm
#1265
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
you sure you are using current log in info? my user name is an old email address I used 3 years ago for my first OT try. I have since changed my email address on their records, but my user name is the old address.
Have you tried clicking forgot username/password and see if either of those might be causing the issue??
Have you tried clicking forgot username/password and see if either of those might be causing the issue??
Jan 26, 2014, 11:20 pm
#1267
Join Date: Aug 2005
Location: DCA
Programs: TK*G OZ*G AA Plat
Posts: 627
Jan 27, 2014, 1:35 am
#1268
Join Date: Sep 2012
Location: AGH
Posts: 5,980
Optiontown.com paid upgrades on SAS
As long as you have the mail from OT with the confirmation of the upgrade request, why don't you just send a mail to the helpdesk. They are usually pretty responsive and have been able to solve all issues I had pretty quickly.
Jan 28, 2014, 10:32 am
#1269
Join Date: Nov 2009
Location: EFHK - HEL
Programs: AY, LH, KL, SK, D8, Marriott, Melia.
Posts: 609
Optiontown paid upgrades on SAS; OT chat option
No response to my email from OT after two business days. However their chat option is good, all was handle in three minutes. My OT request for SAS business class and SAS Plus is on upgrade decision pending status, so I´m satisfied so far. Still having difficulties with their website. Maybe Finland is banned 
Will review here how it went in April for SK983.
Will review here how it went in April for SK983.
Jan 28, 2014, 11:54 am
#1270
Join Date: Oct 2012
Programs: EK Gold, SK Gold
Posts: 186
Quote: Originally Posted by John in the tower
Our connecting flight into ORD got cancelled and we were rebooked and delayed one day. We still kept our upgrades
That is nice.
Hey... which browser and operating system do/did you FT´s use with OT site?
I cannot get in since Nov 2013, not even to see my current bid which is on due until two months. IE and Chrome? Mine is Mac and Safari/Chrome and I still get error message. I cannot even log in to My OT anymore. I did my bid on Aug 13 with Mac and it went through.
Our connecting flight into ORD got cancelled and we were rebooked and delayed one day. We still kept our upgrades
That is nice.
Hey... which browser and operating system do/did you FT´s use with OT site?
I cannot get in since Nov 2013, not even to see my current bid which is on due until two months. IE and Chrome? Mine is Mac and Safari/Chrome and I still get error message. I cannot even log in to My OT anymore. I did my bid on Aug 13 with Mac and it went through.
Jan 30, 2014, 3:46 am
#1271
Join Date: Mar 2013
Location: Aarhus
Programs: SAS EBG, EK Gold, GF Gold, CC Gold, BW Diamond, Scandic 3rd Floor
Posts: 62
No response to my email from OT after two business days. However their chat option is good, all was handle in three minutes. My OT request for SAS business class and SAS Plus is on upgrade decision pending status, so I´m satisfied so far. Still having difficulties with their website. Maybe Finland is banned
Will review here how it went in April for SK983.
Will review here how it went in April for SK983.
Feb 3, 2014, 7:01 am
#1272
Join Date: Oct 2010
Location: Asia
Programs: EBG, OZ*G, FB Gold
Posts: 13
Booking class with other FFP
Hi
Apologies if the question has been answered before.
Is it correctly understood that when upgraded with OT, the earned EB points follow the upgraded class, however that this is not the case if credited to other FFPs?
Example: If I am booked in V class, I would get 100% earnings in EB, but probably 0% or 25% in other programs. If upgraded to Y+ (B class?) I would now earn 200% in EB, however still only 0% or 25% in other FFPs, as the V class in this case would still somehow apply?
Thanks.
Apologies if the question has been answered before.
Is it correctly understood that when upgraded with OT, the earned EB points follow the upgraded class, however that this is not the case if credited to other FFPs?
Example: If I am booked in V class, I would get 100% earnings in EB, but probably 0% or 25% in other programs. If upgraded to Y+ (B class?) I would now earn 200% in EB, however still only 0% or 25% in other FFPs, as the V class in this case would still somehow apply?
Thanks.
Feb 3, 2014, 8:45 am
#1273
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,178
Hi
Apologies if the question has been answered before.
Is it correctly understood that when upgraded with OT, the earned EB points follow the upgraded class, however that this is not the case if credited to other FFPs?
Example: If I am booked in V class, I would get 100% earnings in EB, but probably 0% or 25% in other programs. If upgraded to Y+ (B class?) I would now earn 200% in EB, however still only 0% or 25% in other FFPs, as the V class in this case would still somehow apply?
Thanks.
Apologies if the question has been answered before.
Is it correctly understood that when upgraded with OT, the earned EB points follow the upgraded class, however that this is not the case if credited to other FFPs?
Example: If I am booked in V class, I would get 100% earnings in EB, but probably 0% or 25% in other programs. If upgraded to Y+ (B class?) I would now earn 200% in EB, however still only 0% or 25% in other FFPs, as the V class in this case would still somehow apply?
Thanks.
You would need to check what B earns in the specific program. Probably only in EB it gives 200%, 100% to 150% in other programs I would guess.
Feb 3, 2014, 11:46 pm
#1275
Join Date: Oct 2010
Location: Asia
Programs: EBG, OZ*G, FB Gold
Posts: 13
Your booking is actually changed, so I would guess that it would be B that will show up on your statement. Once upgraded and you check your booking online the new booking class will show. But as I only have EB as *A card I have not tested.
You would need to check what B earns in the specific program. Probably only in EB it gives 200%, 100% to 150% in other programs I would guess.
You would need to check what B earns in the specific program. Probably only in EB it gives 200%, 100% to 150% in other programs I would guess.
I am holding a Y booking with a pending OT upgrade to Y+, a flight which is basically sold out in both Y and Y+ but with C wide open. Other than the potential OT upgrade, I assume chances for an additional op-up would be higher with my EBG card registered - however what is the latest time I am able to change the FFP of the booking, can it be done at the gate? Would be a bit of a shame to miss a potential op-up at the gate, having changed from EBG to a no-status card just minutes earlier at check-in
I was once led to believe that it's technically possible to separate the FFP program registered for miles accrual and status, however I have never personally managed to make this work, and when inquiring at multiple check-ins, the confused looks I get always makes me go safe and enter the FFP I want the miles to go to.