E-rewards [Master Thread]
Oct 10, 2021, 12:58 pm
#4531
Join Date: Mar 2021
Posts: 8
Please see posts #4521-4524 upthread. You're now the third person, including myself, who has posted about the exact same issue. Strongly recommend that you contact them (as I've already done) and perhaps mention that you've anecdotally heard of several others with the same problem in the past week. The more they know that this is not an isolated incident, the better.
Wondering if you have an account with one of their other survey programs, i.e. Hilton Guest Opinion Rewards, and if so, are you experiencing the same issue there?
Wondering if you have an account with one of their other survey programs, i.e. Hilton Guest Opinion Rewards, and if so, are you experiencing the same issue there?
I cancelled my membership to Guest Opinion Rewards when I read about the potential conflict. However, I have never taken any surveys nor accrued any points through this portal.
Oct 13, 2021, 9:54 pm
#4532
Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Silver, AA, DL, IHG Diamond Amb, Marriott Silver, Hilton Silver, National
Posts: 1,530
Today I received a new email from the customer service rep that has been handling my issue. The rep indicated that the problem I've been having is a known issue that has been affecting other members as well, and their IT people are working to correct the problem. The rep indicated that some modifications had been made to my account to reactivate it. I'm now able to see new surveys in my dashboard, and have been completing surveys with no further problems, both on the e-rewards website and in the app. I will cautiously report that it looks like things are back to normal, and this was NOT a situation where my account had been deliberately locked out.
Last edited by bob12403; Oct 14, 2021 at 5:30 am
Nov 5, 2021, 8:58 pm
#4533
Join Date: Dec 2008
Location: San Antonio
Programs: AA, SWA, CO, UA, PC Plat, HH Gold, SPG
Posts: 799
I haven't had any surveys again for the last 3 days. I normally get 5-20 a day. I emailed them Wednesday and they said they would check - still nothing.... and I just got 6 rolls of toilet paper I need to evaluate :-)
Nov 25, 2021, 4:38 am
#4535
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
This morning I got this email. Oh well...that is the end of this!
Thank you for your email.
We are sorry to hear that. Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account.
As a member of our program you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules we are obligated to take steps to investigate and unfortunately suspend accounts.
We do not take account suspension lightly and do so only when account issues have been identified. At this time your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.
Thank you for your understanding.
Thank you for your patience.
Kind regards,
Maemel
e-Rewards Opinion Panel
11/24/2021 05:24 PMThank you!
Thank you for your email.
We are sorry to hear that. Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account.
As a member of our program you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules we are obligated to take steps to investigate and unfortunately suspend accounts.
We do not take account suspension lightly and do so only when account issues have been identified. At this time your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.
Thank you for your understanding.
Thank you for your patience.
Kind regards,
Maemel
e-Rewards Opinion Panel
11/24/2021 05:24 PMThank you!
Nov 25, 2021, 10:21 am
#4537
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
I have no idea why. The only thing I can think of is this: I was on vacation for about a week. When I returned, I had tons of surveys waiting. So I sat down and did probably 50 surveys over the course of several hours. It's just weird! Most of them give 25c as you know.
Nov 30, 2021, 12:23 pm
#4538
Join Date: Jan 2015
Posts: 783
I have no idea why. The only thing I can think of is this: I was on vacation for about a week. When I returned, I had tons of surveys waiting. So I sat down and did probably 50 surveys over the course of several hours. It's just weird! Most of them give 25c as you know.
Dec 1, 2021, 1:09 am
#4540
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,107
This is their standard copy-paste reply, nothing to do with anything you did or didn't do. I had this a few times, sometimes it went away after opening a new ticket (HUACA 
) sometimes the account just got reactivated a few months later without any input from my side.
Anyway, the moral of the story is to redeem asap and thus minimise your risk of losing anything more substantial.
) sometimes the account just got reactivated a few months later without any input from my side.Anyway, the moral of the story is to redeem asap and thus minimise your risk of losing anything more substantial.
Dec 2, 2021, 5:24 pm
#4541
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
This is their standard copy-paste reply, nothing to do with anything you did or didn't do. I had this a few times, sometimes it went away after opening a new ticket (HUACA ) sometimes the account just got reactivated a few months later without any input from my side.
Anyway, the moral of the story is to redeem asap and thus minimise your risk of losing anything more substantial.
) sometimes the account just got reactivated a few months later without any input from my side.Anyway, the moral of the story is to redeem asap and thus minimise your risk of losing anything more substantial.
Dec 3, 2021, 10:40 am
#4542
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Has anyone transferred to Radisson (previously Club Carlson)? I need to create an activity to extend the points expiry which is set on Dec 31st 2021.
Last time I did the the transfer in this purpose on my husband's account I could not check when the transfer happened due to eRewards only keep one year's history. I transferred $25 for 1000 pts on Dec 1st to my own account just to give it enough time, hopefully the activity would show up in a couple weeks.
Last time I did the the transfer in this purpose on my husband's account I could not check when the transfer happened due to eRewards only keep one year's history. I transferred $25 for 1000 pts on Dec 1st to my own account just to give it enough time, hopefully the activity would show up in a couple weeks.
Dec 4, 2021, 11:40 am
#4545
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,269
BA and IB Avios have always been every 30 days for my US-based account, thoughI haven’t redeemed for them as much this year in favor of options that are easier to use given my travel hopes over the next 2-3 years.
I am hoping the unlimited United miles sticks around for a while, even if they return pricing to normal levels.
I kind of wonder if Dynata was able to buy a bunch of bulk airline miles from select carriers really cheap in 2020 and the occasional deviation from once a month redemption is depleting excess mile inventory
I am hoping the unlimited United miles sticks around for a while, even if they return pricing to normal levels.
I kind of wonder if Dynata was able to buy a bunch of bulk airline miles from select carriers really cheap in 2020 and the occasional deviation from once a month redemption is depleting excess mile inventory