Jun 5, 2017, 6:48 am
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC
Summary of key traveller experiences and feedback on this forum since Mid-June
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
What Happened
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Summary of key traveller experiences and feedback on this forum since Mid-June
- Policy statement (link) for the travel industry issued 15th June 2017
- Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
- If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
- Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
- Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
- If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
- There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
For tickets booked on qatarairways.com, they can:
- Go to Refund requests;
- They can approach their nearest Qatar Airways Office; or
- They can call the Qatar Airways contact Centre at +974 4022 0072
- Contact their nearest Qatar Airways Office; or
- Call Qatar Airways Contact Centre on +974 4022 0072
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html
This is a different web form as the Qatar website is blocked from some of these countries.
This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
Jun 26, 2017, 4:11 am
#962
Join Date: Aug 2005
Programs: FB Gold, Accor Platinum.
Posts: 47
OK, one more time
QR refused the request by my TA to reroute/reticket until 72 hrs before the scheduled flight
Without knowing what flight they may put me on if I change origin from LXR to CAI how am I supposed to know what flight I should get from LXR to CAI?Or perhaps you think I should just spend my $60 (no $40 fares on my departure day) , go there on spec , hope that QR will reticket me ex-CAI , hope that I won't spend 12 hrs at CAI airport (as they would have had me do in KWI when I came to Egypt) , hope that I don't need to pay for a hotel in CAI as well if they don't get me a flight on the day I guess to arrive.
QR refused the request by my TA to reroute/reticket until 72 hrs before the scheduled flight
Without knowing what flight they may put me on if I change origin from LXR to CAI how am I supposed to know what flight I should get from LXR to CAI?Or perhaps you think I should just spend my $60 (no $40 fares on my departure day) , go there on spec , hope that QR will reticket me ex-CAI , hope that I won't spend 12 hrs at CAI airport (as they would have had me do in KWI when I came to Egypt) , hope that I don't need to pay for a hotel in CAI as well if they don't get me a flight on the day I guess to arrive.
I noticed about three days before my flight that the trip status had been changed to "unconfirmed" on the Qatar Airways website. I had booked my flight directly with QR, but they did not even bother to send an e-mail informing me of the cancellation or status change.
I contacted their Doha and London numbers, agents at both locations said I should phone back within 24 hours for a re-route, nothing could be done before then.
When I phoned back within the 24hr timeframe I was refused, no availability for the next few days, the chap would not re-route me KWI-LXR, or to Cairo or even Istanbul from where I knew how to make my own way.
Last minute bookings (KUL-IST-CAI CAI-LXR) cost me about £600 ($760) extra, assuming that I ever get my original money back from the scoundrels. I have been waiting two weeks for my requested refund already and have still not received confirmation of when or if my payment will ever be refunded.
Seemingly QR do whatever they like, I have no passenger rights at all.
I am certain that my e-mail of complaint has already been forwarded to the appropriate office rubbish bin.
Last edited by Davee58; Jun 26, 2017 at 4:21 am
Jun 26, 2017, 4:24 am
#963
Join Date: Oct 2015
Location: UK
Programs: AA
Posts: 209
That is worrying, we are hearing so may different stories at present. Good luck.
As a data point I fly 21.00 on Thursday, originally Man-Doh-DxB. I thought ok 3 days before gave QR a call and got the same line that changes have to be made 72 hours before. So the office is closed at 9pm so have to call again tomorrow which cuts another day off contingency planning of accommodation and car rental etc. I just hope QR don't play the 24 hour nonsense.
My flight has changed to non-confirmed and was booked direct with QR. Of course I could cancel which is what I think QR would prefer.
As a data point I fly 21.00 on Thursday, originally Man-Doh-DxB. I thought ok 3 days before gave QR a call and got the same line that changes have to be made 72 hours before. So the office is closed at 9pm so have to call again tomorrow which cuts another day off contingency planning of accommodation and car rental etc. I just hope QR don't play the 24 hour nonsense.
My flight has changed to non-confirmed and was booked direct with QR. Of course I could cancel which is what I think QR would prefer.
Jun 26, 2017, 5:40 am
#964
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,950
Jun 26, 2017, 10:28 am
#965
Join Date: May 1998
Location: australia
Posts: 5,762
You need to look after yourself, QR refused me a re-route within the 24 hour window for my KUL-DOH-LXR reservation.
I noticed about three days before my flight that the trip status had been changed to "unconfirmed" on the Qatar Airways website. I had booked my flight directly with QR, but they did not even bother to send an e-mail informing me of the cancellation or status change.
I contacted their Doha and London numbers, agents at both locations said I should phone back within 24 hours for a re-route, nothing could be done before then.
When I phoned back within the 24hr timeframe I was refused, no availability for the next few days, the chap would not re-route me KWI-LXR, or to Cairo or even Istanbul from where I knew how to make my own way.
Last minute bookings (KUL-IST-CAI CAI-LXR) cost me about £600 ($760) extra, assuming that I ever get my original money back from the scoundrels. I have been waiting two weeks for my requested refund already and have still not received confirmation of when or if my payment will ever be refunded.
Seemingly QR do whatever they like, I have no passenger rights at all.
I am certain that my e-mail of complaint has already been forwarded to the appropriate office rubbish bin.
I noticed about three days before my flight that the trip status had been changed to "unconfirmed" on the Qatar Airways website. I had booked my flight directly with QR, but they did not even bother to send an e-mail informing me of the cancellation or status change.
I contacted their Doha and London numbers, agents at both locations said I should phone back within 24 hours for a re-route, nothing could be done before then.
When I phoned back within the 24hr timeframe I was refused, no availability for the next few days, the chap would not re-route me KWI-LXR, or to Cairo or even Istanbul from where I knew how to make my own way.
Last minute bookings (KUL-IST-CAI CAI-LXR) cost me about £600 ($760) extra, assuming that I ever get my original money back from the scoundrels. I have been waiting two weeks for my requested refund already and have still not received confirmation of when or if my payment will ever be refunded.
Seemingly QR do whatever they like, I have no passenger rights at all.
I am certain that my e-mail of complaint has already been forwarded to the appropriate office rubbish bin.
Jun 26, 2017, 11:57 pm
#966
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,079
Data points.
I have been able to make changes to the following five separate ticket bookings. All original bookings were booked directly on Qatar Airway's website.
1. DXB-DOH (one award ticket) was changed to DXB -KWI-DOH first leg Kuwait Airways, second leg QR metal. 48 hours in advance.
2. DOH-CAI (two award tickets, separate bookings) were changed to DOH-BEY on QR metal. 48 hours in advance.
3. CAI-DOH-MUC return (two business class tickets paid, separate bookings) were changed to BEY-DOH-MUC on QR metal. 72 hours in advance. The return was left as per original booking to CAI since it is not until mid August and the airline wanted to see if the flights are back to normal by that point, which is fine with me.
I have been able to make changes to the following five separate ticket bookings. All original bookings were booked directly on Qatar Airway's website.
1. DXB-DOH (one award ticket) was changed to DXB -KWI-DOH first leg Kuwait Airways, second leg QR metal. 48 hours in advance.
2. DOH-CAI (two award tickets, separate bookings) were changed to DOH-BEY on QR metal. 48 hours in advance.
3. CAI-DOH-MUC return (two business class tickets paid, separate bookings) were changed to BEY-DOH-MUC on QR metal. 72 hours in advance. The return was left as per original booking to CAI since it is not until mid August and the airline wanted to see if the flights are back to normal by that point, which is fine with me.
Jun 27, 2017, 12:36 am
#967
Join Date: Mar 2017
Posts: 13
Data points.
I have been able to make changes to the following five separate ticket bookings. All original bookings were booked directly on Qatar Airway's website.
1. DXB-DOH (one award ticket) was changed to DXB -KWI-DOH first leg Kuwait Airways, second leg QR metal. 48 hours in advance.
2. DOH-CAI (two award tickets, separate bookings) were changed to DOH-BEY on QR metal. 48 hours in advance.
3. CAI-DOH-MUC return (two business class tickets paid, separate bookings) were changed to BEY-DOH-MUC on QR metal. 72 hours in advance. The return was left as per original booking to CAI since it is not until mid August and the airline wanted to see if the flights are back to normal by that point, which is fine with me.
I have been able to make changes to the following five separate ticket bookings. All original bookings were booked directly on Qatar Airway's website.
1. DXB-DOH (one award ticket) was changed to DXB -KWI-DOH first leg Kuwait Airways, second leg QR metal. 48 hours in advance.
2. DOH-CAI (two award tickets, separate bookings) were changed to DOH-BEY on QR metal. 48 hours in advance.
3. CAI-DOH-MUC return (two business class tickets paid, separate bookings) were changed to BEY-DOH-MUC on QR metal. 72 hours in advance. The return was left as per original booking to CAI since it is not until mid August and the airline wanted to see if the flights are back to normal by that point, which is fine with me.
How do you get from Cai to Bey? on your own expenses or is qr covering the cost?
Jun 27, 2017, 2:16 am
#968
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,079
So in short, I did not have to pay anything extra for flights. I was only out of pocket for a couple prepaid nights in Cairo at the Sofitel plus I had to pay for a night in Beirut.
Jun 27, 2017, 3:36 am
#969
Join Date: Jun 2017
Posts: 16
Confused
Sorry i am sure this is a repetitive post, but having read through a reasonable amount of posts on this forum I'm still slightly confused with what I should do. (There are a LOT of posts on this forum to sift through! None similar to my situation).
I am flying LHR to Dubai on 6 August, then Dubai to Singapore on 10 August.
I am confused with how is best to go about this, I booked my flights through a travel agent who have advised to call Qatar directly - is this right? Or should the TA be sorting this?
Additionally, it doesn't seem people are booking new flights but is this the most sensible thing for me to do? Especially as I have 2x affected flights days after each other, will I be able to rearrange the 10 August flight 72 hours before my first flight, so I don't have to faff about on holiday?
Thanks for any advice it's much appreciated - I'm v new and this is the first holiday I have booked myself so pretty clueless (and unlucky!)
I am flying LHR to Dubai on 6 August, then Dubai to Singapore on 10 August.
I am confused with how is best to go about this, I booked my flights through a travel agent who have advised to call Qatar directly - is this right? Or should the TA be sorting this?
Additionally, it doesn't seem people are booking new flights but is this the most sensible thing for me to do? Especially as I have 2x affected flights days after each other, will I be able to rearrange the 10 August flight 72 hours before my first flight, so I don't have to faff about on holiday?
Thanks for any advice it's much appreciated - I'm v new and this is the first holiday I have booked myself so pretty clueless (and unlucky!)
Jun 27, 2017, 4:29 am
#970
Join Date: Oct 2015
Location: UK
Programs: AA
Posts: 209
Sorry i am sure this is a repetitive post, but having read through a reasonable amount of posts on this forum I'm still slightly confused with what I should do. (There are a LOT of posts on this forum to sift through! None similar to my situation).
I am flying LHR to Dubai on 6 August, snip ...........
I am flying LHR to Dubai on 6 August, snip ...........
If you have the PNR you could call QR yourself to discuss but this will probably have to be in the 72 hour period. Tel number 03300240125 from the UK.
Not ideal I know but I would wait till nearer the time, and hope that the situation has a satisfactory resolution to put an end to this mess.
Jun 27, 2017, 7:18 am
#971
Join Date: Feb 2012
Location: IOM
Programs: QR Platinum; EY Silver; KC Gold
Posts: 66
I’ve got around 100,000 Qmiles & live in the UAE. What’s the best way of spending these miles with other carriers? I’ve got a VPN & can access my dashboard, but can’t be bothered with travelling to DOH via MCT or KWI.
Jun 27, 2017, 8:29 am
#972
Join Date: Apr 2012
Posts: 3,944
wfmk simply use the Qcalculator http://www.qatarairways.com/Privileg...tor_popup.page for other OW airlines that fly from DXB. Select Partner airlines then the airline and you are well on the way!
Jun 27, 2017, 12:23 pm
#973
Join Date: Jul 2006
Location: Philadelphia, PA
Programs: AA EXP
Posts: 509
This policy distribution may be of interest;
https://www.ccra.com/wp-content/uplo...-13JUN2017.pdf
an updated one;
https://www.ccra.com/wp-content/uplo...te-15JUN17.pdf
https://www.ccra.com/wp-content/uplo...-13JUN2017.pdf
an updated one;
https://www.ccra.com/wp-content/uplo...te-15JUN17.pdf
Last edited by stefg1007; Jun 27, 2017 at 12:36 pm Reason: updated distribution
Jun 27, 2017, 12:39 pm
#974
Join Date: May 1998
Location: australia
Posts: 5,762
This policy distribution may be of interest;
https://www.ccra.com/wp-content/uplo...-13JUN2017.pdf
an updated one;
https://www.ccra.com/wp-content/uplo...te-15JUN17.pdf
https://www.ccra.com/wp-content/uplo...-13JUN2017.pdf
an updated one;
https://www.ccra.com/wp-content/uplo...te-15JUN17.pdf
One other thing that I don't fully understand is how they can insist on only one change free of charge.
I have a ticket LXR-DOH-HKG-BNE-PER-DOH-LXR with outbound in 1 week and return in 10 weeks. If I commence from CAI but maintain LXR as the point of return and the situation does not return to normal by date of return flight are they saying they will charge a change fee to alter the ticket a second time because of continuing lack of service to those ports?
Last edited by 3544quebec; Jun 27, 2017 at 12:57 pm
Jun 27, 2017, 1:36 pm
#975
Join Date: Oct 2013
Location: Doha, Qatar
Programs: Qatar Airways Privilege Club Platinum; Accor Le Club Platinum
Posts: 1,079
Thanks for posting - as I suspected there are absolutely no flights from/to LXR on which they will authorise rerouting. You must get to CAI/another QR point in ME/Levant.
One other thing that I don't fully understand is how they can insist on only one change free of charge.
I have a ticket LXR-DOH-HKG-BNE-PER-DOH-LXR with outbound in 1 week and return in 10 weeks. If I commence from CAI but maintain LXR as the point of return and the situation does not return to normal by date of return flight are they saying they will charge a change fee to alter the ticket a second time because of continuing lack of service to those ports?
One other thing that I don't fully understand is how they can insist on only one change free of charge.
I have a ticket LXR-DOH-HKG-BNE-PER-DOH-LXR with outbound in 1 week and return in 10 weeks. If I commence from CAI but maintain LXR as the point of return and the situation does not return to normal by date of return flight are they saying they will charge a change fee to alter the ticket a second time because of continuing lack of service to those ports?
