Jun 5, 2017, 6:48 am
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC
Summary of key traveller experiences and feedback on this forum since Mid-June
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
What Happened
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Summary of key traveller experiences and feedback on this forum since Mid-June
- Policy statement (link) for the travel industry issued 15th June 2017
- Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
- If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
- Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
- Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
- If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
- There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
For tickets booked on qatarairways.com, they can:
- Go to Refund requests;
- They can approach their nearest Qatar Airways Office; or
- They can call the Qatar Airways contact Centre at +974 4022 0072
- Contact their nearest Qatar Airways Office; or
- Call Qatar Airways Contact Centre on +974 4022 0072
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html
This is a different web form as the Qatar website is blocked from some of these countries.
This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
Jul 6, 2017, 2:05 am
#1051
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Reports are that QR has now been approved to permit electronics in the cabin. E.g., this Reuters report.
Jul 6, 2017, 3:27 am
#1052
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,457
One further week, and I am still waiting on my refund. As I paid with a UAE Mastercard, the chargeback process does not exist here, so I am at the mercy of QR to refund me.
Getting annoyed.
Getting annoyed.
Jul 6, 2017, 3:31 am
#1053
Join Date: Jul 2013
Location: Dubai
Posts: 3,301
I have a UAE Mastercard and have successfully disputed charges before (after being sold a flight that didn't fly).
Jul 6, 2017, 4:51 am
#1054
formerly rxfleming
Join Date: Jan 2009
Location: AUH, DXB (and GLA)
Programs: BA GGL, HHonors Diamond, Marriott Plat Elite
Posts: 2,457
Given the current situation, I don't think they will be wanting to resolve anything related to QR. If it was with any other airline, I assume I would have no issues starting a dispute.
Jul 6, 2017, 6:39 pm
#1055
Join Date: Apr 2007
Location: UK/Australia
Programs: BAEC Silver, UA2MM, QF Platinum, VA Platinum., Volare Executive Club
Posts: 2,512
Two have now been fully refunded and the third they won't even acknowledge, let alone process.
I just wonder if they're not touching anything with a start date after October.
Is this the case with your ticket?
Jul 6, 2017, 8:03 pm
#1056
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,273
Anyone got direct experience of getting QR tier points & correct QR mileage posting based on their original booked routing versus, say flying SQ/other carriers? Thanks.
Jul 7, 2017, 9:55 am
#1057
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 718
Re my post 1031 above. I called at T-71:59:59 seeking a re-route. As I expected it wasn't simple.
Call 1 -
To general U.K. Call centre number bounced offshore.
"we can move you to Turkish."
"No thanks, can I have BA via LHR? (I give precise flight numbers having checked availability in the same class - loads. Obviously only J fares now available at T-72.)
"No sorry, not available. A refund can be only applied for through our website"
Call 2 -
To the ticket store in Harrods.
"Sorry I'm with a customer, please call back."
To be fair - they called me back 15 minutes later.
Call 3
"We can move you to Turkish or full refund"
"No thanks can I have BA via LHR (give identical flight numbers as per call 1)"
"No problem, I'll ticket it now" then waited to make sure I received the confirmation. All sorted.
Moral of the story - do your prep work and HUCA if you get an unhelpful agent.
Call 1 -
To general U.K. Call centre number bounced offshore.
"we can move you to Turkish."
"No thanks, can I have BA via LHR? (I give precise flight numbers having checked availability in the same class - loads. Obviously only J fares now available at T-72.)
"No sorry, not available. A refund can be only applied for through our website"
Call 2 -
To the ticket store in Harrods.
"Sorry I'm with a customer, please call back."
To be fair - they called me back 15 minutes later.
Call 3
"We can move you to Turkish or full refund"
"No thanks can I have BA via LHR (give identical flight numbers as per call 1)"
"No problem, I'll ticket it now" then waited to make sure I received the confirmation. All sorted.
Moral of the story - do your prep work and HUCA if you get an unhelpful agent.
Jul 7, 2017, 11:17 am
#1058
Join Date: Apr 2012
Posts: 3,944
NoY a couple of years ago I was rerouted from QR to TG.
I had the TG PNR so i tried to claim Eurobonus miles. The claim was rejected because 'Whilst you were the passenger QR owned the ticket and only QR could claim the points!' I then had to retro claim 'The original route' from QR. They did not post them automatically. I would imagine this is so that they can check with the actual carrier that the points have not already been claimed else where.
As I said you have to retro claim them!
I had the TG PNR so i tried to claim Eurobonus miles. The claim was rejected because 'Whilst you were the passenger QR owned the ticket and only QR could claim the points!' I then had to retro claim 'The original route' from QR. They did not post them automatically. I would imagine this is so that they can check with the actual carrier that the points have not already been claimed else where.
As I said you have to retro claim them!
Jul 7, 2017, 3:28 pm
#1059
Join Date: Oct 2015
Posts: 109
For those of you waiting a long time for a refund, did you receive an email confirmation of the request? Here's my story...
I called the QR priority line on June 6th to talk about options for my flight out of Bahrain. I had looked at canceling on the website, but the refund page was down that day...probably because they were getting slammed with refund requests. By the end of the phone call, I decided to just do a refund rather than rebook. The woman I spoke to said that she went ahead and did it for me, and that the refund was initiated. I asked if there would be an email confirmation, and she said "no," but she promised me that I would receive the refund within 14-28 days. I dutifully waited 27 days before I called in again - this time to the US since I was already in the States at that point. This representative checked my account and said there was no record of me canceling or requesting a refund!!! I was obviously annoyed and concerned that there would be a problem since my outbound flight date had already passed, but she said she would request the refund for me and that it would be ok. (She also asked if I had received an email confirmation the first time - ha!) I received an email almost immediately after she entered the request on July 3rd, and I received a response from QR on the 5th saying they had refunded the full amount, but that it could take up to 28 days to show up on my credit card. I looked again today and the refund is already showing as "pending" on my credit card! So it should be deducted in the next couple days. Yay!
So, if anyone else didn't receive an email confirmation of your original refund request, I would follow up on it to make sure the request actually went through....
I called the QR priority line on June 6th to talk about options for my flight out of Bahrain. I had looked at canceling on the website, but the refund page was down that day...probably because they were getting slammed with refund requests. By the end of the phone call, I decided to just do a refund rather than rebook. The woman I spoke to said that she went ahead and did it for me, and that the refund was initiated. I asked if there would be an email confirmation, and she said "no," but she promised me that I would receive the refund within 14-28 days. I dutifully waited 27 days before I called in again - this time to the US since I was already in the States at that point. This representative checked my account and said there was no record of me canceling or requesting a refund!!! I was obviously annoyed and concerned that there would be a problem since my outbound flight date had already passed, but she said she would request the refund for me and that it would be ok. (She also asked if I had received an email confirmation the first time - ha!) I received an email almost immediately after she entered the request on July 3rd, and I received a response from QR on the 5th saying they had refunded the full amount, but that it could take up to 28 days to show up on my credit card. I looked again today and the refund is already showing as "pending" on my credit card! So it should be deducted in the next couple days. Yay!
So, if anyone else didn't receive an email confirmation of your original refund request, I would follow up on it to make sure the request actually went through....
Jul 7, 2017, 8:37 pm
#1060
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,273
NoY a couple of years ago I was rerouted from QR to TG.
I had the TG PNR so i tried to claim Eurobonus miles. The claim was rejected because 'Whilst you were the passenger QR owned the ticket and only QR could claim the points!' I then had to retro claim 'The original route' from QR. They did not post them automatically. I would imagine this is so that they can check with the actual carrier that the points have not already been claimed else where.
As I said you have to retro claim them!
I had the TG PNR so i tried to claim Eurobonus miles. The claim was rejected because 'Whilst you were the passenger QR owned the ticket and only QR could claim the points!' I then had to retro claim 'The original route' from QR. They did not post them automatically. I would imagine this is so that they can check with the actual carrier that the points have not already been claimed else where.
As I said you have to retro claim them!
Jul 7, 2017, 8:44 pm
#1061
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,273
I just changed a HKT-DOH-DWC (J/F tix) to HKT-DOH-KWI all on QR metal & done about 10 days out fro the travel date (because its QR metal there is no 24/72 hour limitation on re-booking). I decided to find my own way from KWI-AUH (net on-cost to me=10k EY miles & about £50 for J tix o/way, which is fine by me). The return leg I left as, DWC-DOH-HKT for now, which is in about 8 weeks time.
I was assured that the return leg is "good" even though it's now open-jaw,
although having got the e-tix through I now cannot "manage my booking". Mmm??
I was assured that the return leg is "good" even though it's now open-jaw,
although having got the e-tix through I now cannot "manage my booking". Mmm??
The QR Supervisor at checkin took over my checkin/booking & kindly offered to get me all the way to DXB/AUH if he could. After discussing many options & then sending me through to the lounge he called me with some options. I settled on HKT-SIN-DXB in J class & departed on SQ only 90 minutes later than planned ^ The man was a total star & he/QR will be getting a big thank you message from me ^
Jul 8, 2017, 7:09 am
#1062
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
So when a star emerges (and they do!) please do recognise the effort made, the service given.
Though I sometimes worry that heads standing tall get lopped off for putting the rest of the outfit to shame..
Jul 8, 2017, 9:05 am
#1063
Join Date: Apr 2013
Location: London
Programs: BA Gold, Hyatt Globalist, Hyatt Prive
Posts: 197
I am flying MAD-DOH-HKT in August. Currently all July flights have been re-timed to increase the MAD-DOH flight by 30 mins. If they continue this in August, this would cut my connection time from a tight 45 mins to only 15 mins which violates MCT.
Do you know when August flights are likely to be re-timed? If this violates MCT do QR automatically re-book flights or do you have to contact them. I've read re-bookings can only take place within T-72.
Appreciate any advice. Thanks!
Do you know when August flights are likely to be re-timed? If this violates MCT do QR automatically re-book flights or do you have to contact them. I've read re-bookings can only take place within T-72.
Appreciate any advice. Thanks!
Jul 8, 2017, 10:00 am
#1064
Join Date: Apr 2012
Posts: 3,944
Cityguy1 welcome to the QR forum.
Your reservation does not fly to any of the closed airports and thus is not affected by the 72 hour rule.
You should regularly use the Manage My Booking (MMB) function of the QR website to see if your flight times have changed. If your connection time is under 45 minutes then you should contact QR immediately. In that situation it will be an advantage if you have looked at alternative combinations of the two flights each day to/from both MAD and HKT and can suggest an acceptable alternative.
I personally have found the My Flights app very useful and will notify you of changes where QR does not.
Your reservation does not fly to any of the closed airports and thus is not affected by the 72 hour rule.
You should regularly use the Manage My Booking (MMB) function of the QR website to see if your flight times have changed. If your connection time is under 45 minutes then you should contact QR immediately. In that situation it will be an advantage if you have looked at alternative combinations of the two flights each day to/from both MAD and HKT and can suggest an acceptable alternative.
I personally have found the My Flights app very useful and will notify you of changes where QR does not.
Jul 8, 2017, 10:55 am
#1065
Join Date: Mar 2017
Posts: 13
Cai F Doh C XXX
Dear all
would like your recent experience with rebooking when starting from Cai. our trip Cai F Doh J Bkk is due in two weeks and i am looking into my Options right now. Thanks for sharing with me.
would like your recent experience with rebooking when starting from Cai. our trip Cai F Doh J Bkk is due in two weeks and i am looking into my Options right now. Thanks for sharing with me.
Last edited by schlingu; Jul 8, 2017 at 11:03 am