Jun 5, 2017, 6:48 am
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC
Summary of key traveller experiences and feedback on this forum since Mid-June
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
What Happened
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Summary of key traveller experiences and feedback on this forum since Mid-June
- Policy statement (link) for the travel industry issued 15th June 2017
- Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
- If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
- Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
- Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
- If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
- There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
For tickets booked on qatarairways.com, they can:
- Go to Refund requests;
- They can approach their nearest Qatar Airways Office; or
- They can call the Qatar Airways contact Centre at +974 4022 0072
- Contact their nearest Qatar Airways Office; or
- Call Qatar Airways Contact Centre on +974 4022 0072
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html
This is a different web form as the Qatar website is blocked from some of these countries.
This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
Jul 3, 2017, 1:59 am
#1021
Join Date: Mar 2004
Location: London
Programs: BAEC gold, Marriott gold, Hilton gold
Posts: 1,923
I am now actively looking for good deals on QR for Europe to Asia routes. But my travel is for business and if things get messed up it's my employer who will need to foot any additional bills. So I guess a bit different.
Jul 3, 2017, 5:11 am
#1022
Join Date: Jul 2017
Posts: 13
Hello everyone!
I applied for the refund on June 6 and received the refund two weeks later. The refund was in full to my CC (I saw a credit transaction dated April for the full amount which is when I had purchased the tickets).
We (2 adults, 1 child) had another trip coming up on Jul 14 / 21 DXB DOH LHR DOH DXB. QA CS informed me that we have a few options:
1. Refund in full. This is not a viable choice for us because tickets are sky high now i.e. new tickets will costs us an additional US$500 per person.
2. Rebook on Turkish Airlines. QA can rebook 15 days in advance with Turkish Airlines. Fleet is 777-300ER .
3. Rebook on either British Airways or Gulf Air when 72 hours are left. Fleet on BA is 747-400 and Gulf Air is A320+A330-200.
Rebooking on TK including seat selection and request for child meal took no more than 15 mins
I applied for the refund on June 6 and received the refund two weeks later. The refund was in full to my CC (I saw a credit transaction dated April for the full amount which is when I had purchased the tickets).
We (2 adults, 1 child) had another trip coming up on Jul 14 / 21 DXB DOH LHR DOH DXB. QA CS informed me that we have a few options:
1. Refund in full. This is not a viable choice for us because tickets are sky high now i.e. new tickets will costs us an additional US$500 per person.
2. Rebook on Turkish Airlines. QA can rebook 15 days in advance with Turkish Airlines. Fleet is 777-300ER .
3. Rebook on either British Airways or Gulf Air when 72 hours are left. Fleet on BA is 747-400 and Gulf Air is A320+A330-200.
Rebooking on TK including seat selection and request for child meal took no more than 15 mins
Jul 3, 2017, 7:33 am
#1023
Join Date: May 2006
Posts: 1,913
Whatever your inclination towards the State of Qatar, their response to this situation has been proactive, efficient and worthy of praise.
However, for Qatar Airways specifically, the issue must be severely impacting on their bookings into Q3/Q4 of this year and further into 2018?
Personally speaking, I've been organizing 20+ family and friends to get from Ireland to Asia in January 2018 for a wedding and so far a number of parties have said they wont fly QA due to the ongoing issue. Being a loyal QA flyer for the last 2-3 years, I've tried to convince them otherwise, but there are no takers.
This #newsfear (as I call it) must be evident the world over.
However, for Qatar Airways specifically, the issue must be severely impacting on their bookings into Q3/Q4 of this year and further into 2018?
Personally speaking, I've been organizing 20+ family and friends to get from Ireland to Asia in January 2018 for a wedding and so far a number of parties have said they wont fly QA due to the ongoing issue. Being a loyal QA flyer for the last 2-3 years, I've tried to convince them otherwise, but there are no takers.
This #newsfear (as I call it) must be evident the world over.
Jul 3, 2017, 8:04 am
#1024
Join Date: Jun 2017
Posts: 16
Query
I'm not sure if this is a stupid question - but I have a flight booked LHR - DXB via Doha.. and then Dubai to Singapore.. I have checked on Skyscanner and they can do this route with Emirates, or even better (as I am actually wanting to get to Abu Dhabi so was going to take a taxi from Dubai), Etihad.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
Jul 3, 2017, 8:12 am
#1025
Join Date: Aug 2015
Location: SIN
Posts: 1,098
I'm not sure if this is a stupid question - but I have a flight booked LHR - DXB via Doha.. and then Dubai to Singapore.. I have checked on Skyscanner and they can do this route with Emirates, or even better (as I am actually wanting to get to Abu Dhabi so was going to take a taxi from Dubai), Etihad.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
Jul 3, 2017, 9:34 am
#1026
Join Date: Jul 2017
Posts: 13
I'm not sure if this is a stupid question - but I have a flight booked LHR - DXB via Doha.. and then Dubai to Singapore.. I have checked on Skyscanner and they can do this route with Emirates, or even better (as I am actually wanting to get to Abu Dhabi so was going to take a taxi from Dubai), Etihad.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
They will do LHR - DXB on either BA, Gulf Air or Turkish Airlines or Air Berlin.
Give them a ring and ask them if they would do LHR - SIN direct on Singapore Air or Virgin Atlantic.
Jul 3, 2017, 10:13 am
#1027
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 322
Jul 3, 2017, 5:09 pm
#1028
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I'm not sure if this is a stupid question - but I have a flight booked LHR - DXB via Doha.. and then Dubai to Singapore.. I have checked on Skyscanner and they can do this route with Emirates, or even better (as I am actually wanting to get to Abu Dhabi so was going to take a taxi from Dubai), Etihad.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
Obviously with this Gulf issue I'm not sure whether it is possible to be reallocated onto either of these airlines for these flights, or if it is only Oman Air etc that we are able to be moved to? Like I said apologies if this is a silly question!! Just thought it is worth asking.
QR doesn't fly from DXB to SIN. If you're really going to Singapore, you can just use QR the entire way and connect in Doha.
Jul 4, 2017, 2:46 am
#1029
Join Date: Jun 2017
Posts: 16
Yes I am going to Singapore, from Dubai, after spending a few days in Abu Dhabi (flying into Dubai). They do fly this route via Doha, as they fly from Heathrow to Dubai via Doha.
I am flying from Singapore back to LHR but this is a route that is not affected.
Jul 4, 2017, 2:46 am
#1030
Join Date: Jun 2017
Posts: 16
Jul 4, 2017, 4:42 am
#1031
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 718
My booking to DXB was just cancelled in Amadeus (notified via MyFlights). T-6 days. As it happens I was in MAN this morning. The QR ticketing desk at MAN claimed they were not able to process any ticket changes for the current issues no matter when the flights were scheduled for and only a call centre could make changes. "Only the call centre can re-issue the ticket". Sounds odd, but no matter.
Calling the UK call centre line (bounced to an outsourced provider) they could either rebook on TK now, or, if I wanted to wait until T-72 hrs, they could look at availability on other airlines or cancel for a refund. Note that QR has cancelled 6 days ahead, I am only permitted to approve the cancellation and request a refund at T-72.
Calling the UK call centre line (bounced to an outsourced provider) they could either rebook on TK now, or, if I wanted to wait until T-72 hrs, they could look at availability on other airlines or cancel for a refund. Note that QR has cancelled 6 days ahead, I am only permitted to approve the cancellation and request a refund at T-72.
Last edited by rjn21; Jul 4, 2017 at 5:30 am
Jul 4, 2017, 7:46 am
#1032
Join Date: Oct 2015
Location: UK
Programs: AA
Posts: 209
As far as the refund I was offered that option more or less as soon as the flying sanctions were imposed, may be another change in the rules. Good luck.
Jul 4, 2017, 8:17 am
#1033
Join Date: Dec 2016
Programs: AA Executive Platinum, AF Platinum,TK and A3 Gold
Posts: 233
Hi,
Do you know how many days in advance QR is re-booking into TK flights for flights out of Egypt? LXR+CA+HBE?
for the LXR and HBE ,do you know if they are changing the starting flights to another country or just CAI?
Thanks
Do you know how many days in advance QR is re-booking into TK flights for flights out of Egypt? LXR+CA+HBE?
for the LXR and HBE ,do you know if they are changing the starting flights to another country or just CAI?
Thanks
Jul 4, 2017, 9:27 am
#1035
Join Date: Apr 2012
Posts: 3,944
nk15 when QR purchase flights from another carrier it is at the lowest possible price and thus a Ticket class that will not earn miles for Eurobonus (TK). In this situation you would need to retro claim miles for the original routing from the original carrier (QR).
It does not matter if it is an entire journey or just one leg. What you get is what QR, from the available options, think will suit you best.
It does not matter if it is an entire journey or just one leg. What you get is what QR, from the available options, think will suit you best.