Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Jul 19, 2018, 3:16 am

#1171

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,755

Quote:

Originally Posted by timfarr1

For starters, there was no snack platters menu despite this being much lauded, ....

There was no snack platters menu on my QSuites flight a few weeks ago, either; however, the snacks were suggested and described verbally to me by the member of cabin crew who was taking care of me.

timfarr1 likes this.

Jul 19, 2018, 3:19 am

#1172

timfarr1

Join Date: Jul 2012

Programs: BA Silver

Posts: 26

Quote:

Originally Posted by Dr. HFH

There was no snack platters menu on my QSuites flight a few weeks ago, either; however, the snacks were suggested and described verbally to me by the member of cabin crew who was taking care of me.

Thanks Dr. HFH, definitely no mention of this on my flight but again, could be indicative of a hurried crew - I appreciate you responding!

Jul 19, 2018, 3:25 am

#1173

timfarr1

Join Date: Jul 2012

Programs: BA Silver

Posts: 26

Surprised by Q-Suites Service

Quote:

Originally Posted by Dr. HFH

There was no snack platters menu on my QSuites flight a few weeks ago, either; however, the snacks were suggested and described verbally to me by the member of cabin crew who was taking care of me.

Thanks Dr.HFH, this certainly didn’t happen on my flight but again, could be indicative of a hurried crew. I appreciate your response!

Jul 19, 2018, 7:55 am

#1174

ashbjr

Join Date: Oct 2014

Location: DAC, KTM, JFK, PBI

Programs: Qatar Platinum, One World Emerald, IHG Platinum Elite

Posts: 98

Quote:

Originally Posted by FleyeSkyHigh

Thanks for the information. So then the question, at least for me, become when in October! That's very interesting since I thought they only have 2 A351 birds right now. Anyone know what the delivery schedule looks like for A359/A351 for rest of the year?

I am going to correct myself here. The staff member mentioned A350's but I might have thought they were all -1000's because I thought only the -1000's were being fitted with Qsuites. So it may be that both flights will be operated by A350-900s (or A350-1000's) with Qsuites. The more important point being that from October, both JFK flights will have Qsuites. Apologies if I caused confusion.

Jul 19, 2018, 10:26 am

#1175

FleyeSkyHigh

Join Date: Jul 2016

Posts: 222

Quote:

Originally Posted by ashbjr

Actually I don't think you're that far off. My understanding is that QR is not retrofitting any of the existing A359s at this point. Only new Airbus deliveries therefore will have Qsuites.

That said, you can take a look at the following site for the A350 production list: https://sites.google.com/site/a350xw...roduction-list

You will see that there is only one A350-941 that is even close to delivery (A7-AME / F-WZGF). In fact, just today it took its first test flight. If all goes well then normally the earliest it would be delivered (or more accurately picked up) by Qatar would be around six weeks from today. A7-AMF, also a A350-941, is still undergoing cabin fit so it presumably is at least 8-12 weeks out from delivery.

You will also notice they have FOUR A350-1041 that are almost ready for flight testing (A7-ANC, A7-AND, A7-ANE. A7-ANF). One is ready, another is being painted and the last two are waiting for painting. So realistically the earliest those would come into service would be mid-Sept.

The following document explains the Airbus assembly process.

Jul 20, 2018, 12:12 am

#1176

I Fly Delta Jets

Join Date: Mar 2002

Posts: 224

Does it do any good if I complain about last minute Qsuites to non-Qsuites equipment swap?

Jul 20, 2018, 2:53 am

#1177

clubeurope

Join Date: Jul 2017

Location: CGK

Posts: 2,375

Quote:

Originally Posted by I Fly Delta Jets

Does it do any good if I complain about last minute Qsuites to non-Qsuites equipment swap?

The short answer is no.

Jul 20, 2018, 4:49 am

#1178

oxtailsoup

Join Date: May 2008

Location: Berkshire

Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club

Posts: 1,779

Quote:

Originally Posted by I Fly Delta Jets

Does it do any good if I complain about last minute Qsuites to non-Qsuites equipment swap?

Complain to who and what would your reasonable desired outcome be?

Jul 20, 2018, 6:11 am

#1179

I Fly Delta Jets

Join Date: Mar 2002

Posts: 224

Quote:

Originally Posted by oxtailsoup

Complain to who and what would your reasonable desired outcome be?

Don't know... thats what I wanted to know.

Jul 20, 2018, 6:47 am

#1180

hawkfan7314

Join Date: Jul 2016

Location: DC

Programs: AA PPRO, HH Diamond, National EE

Posts: 603

Quote:

Originally Posted by newdaybegin

Do your guys know how to select seat in advance? I try to ask them to assisted us for 3E & F for us, but they say only the agent a the airport able to help us? any ideas guys? thank you!

I had success with calling Qatar Customer Service to get them to open up the middle suites for me and my wife. When I would try to change seats on their APP is wasn't available but as soon as they put me there via their website I could then go back into the APP and move us around. It did take one HUCA to make it work though. Good Luck.

Jul 20, 2018, 7:48 am

#1181

clubeurope

Join Date: Jul 2017

Location: CGK

Posts: 2,375

Quote:

Originally Posted by I Fly Delta Jets

Don't know... thats what I wanted to know.

one would most likely get dismissed with one of those generic apology formatted replies and nothing more, that is even considering that one gets a reply.

If it is compensation one is after, one doesn't really have any right for that as an airline is legally required to transport a passenger between A and B (and equipment changes are excluded from the conditions of carriage).

Jul 20, 2018, 6:38 pm

#1182

I Fly Delta Jets

Join Date: Mar 2002

Posts: 224

Quote:

Originally Posted by clubeurope

Thanks for your reply!

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Jul 21, 2018, 8:12 am

#1183

scoobysnacks

Join Date: Jun 2018

Programs: BA Gold, HH Diamond, SPG Gold, HSBC Premier, Clubcard

Posts: 2

So I was originally booked on QR15 tomorrow (DOH-LHR, 22nd of July 2018) which was an A350-1000 with qsuites. When I went to check in, I noticed there was an aircraft change to a 777-300 with 2x2x2 config (ugh).

I gave Qatar Privilege a call (I am BA Gold/OW Emerald) and because of the aircraft change, they moved me to QR1 on the same day which will have qsuites. This was done at no cost and apparently a Qatar policy? I can't imagine many airlines doing this so a big thank you to Qatar and Elaina!

sparkj likes this.

Jul 21, 2018, 11:23 pm

#1184

ezhang

Join Date: Oct 2012

Location: PHL

Posts: 28

Quote:

Originally Posted by lidocaineus

A few months ago Qatar announced the daily ORD - DOH flight would be converted over to the QSuites config (777-300ER) by April 1, 2018. I have an upcoming trip through DOH in February / 2019, and the seat config still shows the old 2-2-2, even if I choose various dates right next to each other. Anyone flown on the route yet? Qatar customer support says it's not on the route yet, but it seems really crazy that it will be delayed almost a year from it's debut announcement on the route.

Edit: looks like the seat is Qsuites but changes to standard 2-2-2 on 10/28/18 - 4/1/2019, which is a giant bummer if true.

Also interested in ORD-DOH flights, as I'm waiting to book an AA award for 3/2019.

I suspect that they may not yet have uploaded the winter equipment schedule? If you look on the QR Cargo website (qrcargo.com/checkrouting), there is no equipment listed past 10/27/18. Usually the QSuites 773's are listed as "77P."

Where do you see 2-2-2? Are you checking seat maps on Expertflyer?

Jul 22, 2018, 5:07 am

#1185

ashkale

Suspended

Join Date: Jul 2012

Location: Here

Programs: HHonors Diamond, AA EXP

Posts: 1,496

Quote:

Originally Posted by timfarr1

Hello FT’ers. I’ve just flown my first Q-Suites on QR007 DOH-LHR and while the hard product is indeed incredible, the service was not as expected. For starters, there was no snack platters menu despite this being much lauded, and I found the door, whilst amazing for privacy, also means you lack the frequent interaction with crew that ordinarily makes QR service so intuitive. From other TR’s I see that unless the DND button is pressed, the crew would regularly check on passengers by slightly opening the door, but that didn’t happen once on this flight - a first world problem I know. This trip gave me 3 other J class flights on the A380, A359 and 773 (pre-retrofit) and the service on all 3 was better than with Q-Suites. Perhaps it’s because the suites configuration makes it difficult to make eye contact with crew even when the door is open, or maybe it was a one off - the crew did seem especially hurried and when I could grab them they were attentive as always, but I’m keen to know if the lack of proactive service (and snack platters menu!) is a wider issue - any experiences of this?

Agree, the crew arent used to the closed suites yet, guess they arent flying them often enought to get the suite product into the "QR"element.