Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Dec 27, 2022, 2:44 pm

#4246

LondonAussie

Join Date: Oct 2021

Location: London (née Melbourne)

Programs: Qantas Platinum (Oneworld Emerald)

Posts: 980

Received the dreaded email about 48 hours in advance of tonight's flight - "a change in Business Class for your flight". For operational reasons the aircraft has changed and won't have Qsuite configuration. The swapped plane is still a 777 but has 7 rows of Business Class in a 2-2-2 configuration, all facing forward.

The email also offers to call for a complimentary change to fly in Qsuite on a different date. I'm connecting in Doha so unless they're willing to also change that flight, it doesn't really help.

I do give QR credit for notifying in advance and offering a change. BA swapped out a Club Suite plane on LHR-JFK and never notified us, when we realised and asked to change to another flight with Club Suite they said no.

SamirD likes this.

Dec 27, 2022, 3:05 pm

#4247

Schwann

Join Date: Dec 2011

Location: BRS

Programs: BA Gold, Hilton Diamond

Posts: 4,993

Quote:

Originally Posted by LondonAussie

I'm connecting in Doha so unless they're willing to also change that flight, it doesn't really help.

They have previously for me.

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Dec 27, 2022, 3:48 pm

#4248

dwhelan5

Join Date: Mar 2021

Posts: 161

Does Qatar carry extra pillows for business class passengers? My wife is pregnant so an extra pillow or two would really help with support/comfort.

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Dec 27, 2022, 6:32 pm

#4249

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,557

Quote:

Originally Posted by dwhelan5

Does Qatar carry extra pillows for business class passengers? My wife is pregnant so an extra pillow or two would really help with support/comfort.

I doubt. But if there is any empty seat in J or Y, she will get some.
Also J seats come with a big and small pillow, so there should be no problem getting a couple of pillows., as some pax do not use both. This is a last resort option, but I should not worry and the crew will find a solution.

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Dec 28, 2022, 9:11 am

#4250

MarkP24

Join Date: Mar 2015

Location: NYC/ EWR/ PHL

Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum

Posts: 2,211

Quote:

Originally Posted by Traveller999

A more specific statement by QR Twitter team, related to the procedure in case of change from Qsuite to non Qsuite

QUOTE
If the change to non-Qsuite is verified, you are entitled to 1) one-time free change (+/- 21 days of the original date; new origin or destination within the same country or 500-mile radius from the original origin or destination); and 2) refund without the cancellation fee.

(https://twitter.com/qrsupport/status...40807656943616)[/ame]

UNQUOTE

Is it still true that if there's a change from QSuites to non Suites you can request a refund (#2 from this tweet), or is your only recourse #1- changing the flight to a QSuite flight by modifying the date, time, or airport?

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Dec 28, 2022, 10:07 am

#4251

pjs

Join Date: Mar 1999

Location: Alpharetta, GA, USA

Posts: 948

Quote:

Originally Posted by MarkP24

You cannot change the routing. They verified this a few days ago through Twitter DM.
"If the aircraft has been changed for your flight, you are eligible to make changes +/– 3 days of your actual flight date to the same flight having Q-Suite."
"Ticket sectors may not be changed, only the flight can be changes with the same flight having a Q-suite."

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Dec 28, 2022, 11:48 am

#4252

Alchemist007

Join Date: Jul 2010

Location: Belgrade

Programs: Privilege Club - Platinum

Posts: 162

Quote:

Originally Posted by MarkP24

For any given route, if they swap out QSuites, what would the seats/ plane be? A 787 with the new business class seat or something else? I'm just trying to figure what worst case scenario is. Thanks!

more often than not to SIN they replace it with A350-900 with no q suite but it really depends.

Dec 28, 2022, 12:35 pm

#4253

billy.f

Join Date: Jul 2022

Programs: QR PC, BA EC, KrisFlyer

Posts: 200

Quote:

Originally Posted by Alchemist007

Ironically, Singapore was one of their first Q suite routes and a route they made sure to always have Q suites available on all flights pre-Covid in 2019. In fact it was the one route people who were chasing to try the Q suites were always recommended to use since it would never be swaped last minute like many others. Unfortunately due to lack of A350s, these changes are going become more and more common.

Quote:

Originally Posted by MarkP24

For any given route, if they swap out QSuites, what would the seats/ plane be? A 787 with the new business class seat or something else? I'm just trying to figure what worst case scenario is. Thanks!

They've swapped mine with the old 787 but since my flight is still over 2 months away, who knows what I'll get eventually. Could be the new 787 business suite, could be old 787 or A350-900 without Qsuite, or even back to Qsuite at the last minute.

SamirD likes this.

Dec 28, 2022, 2:29 pm

#4254

MarkP24

Join Date: Mar 2015

Location: NYC/ EWR/ PHL

Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum

Posts: 2,211

Quote:

Originally Posted by pjs

So if I'm scheduled to fly PHL-DOH, I can't change it to JFK-DOH even though PHL and JFK are within 500 miles of each other?

Quote:

Originally Posted by Alchemist007

more often than not to SIN they replace it with A350-900 with no q suite but it really depends.

Quote:

Originally Posted by billy.f

Exactly my thoughts that SIN is likely to have Qsuite flights daily at least but turns out I'm wrong. With more A350 getting grounded, I don't understand why they haven't replaced more 777 with Qsuite or 787 with new business suite to replace the stock - perhaps they can see that sales hasn't been affected by the constant equipment swaps.

They've swapped mine with the old 787 but since my flight is still over 2 months away, who knows what I'll get eventually. Could be the new 787 business suite, could be old 787 or A350-900 without Qsuite, or even back to Qsuite at the last minute.

Worst case scenario is the 777 which is 2-2-2, right?

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Dec 28, 2022, 5:04 pm

#4255

pjs

Join Date: Mar 1999

Location: Alpharetta, GA, USA

Posts: 948

Quote:

Originally Posted by MarkP24

So if I'm scheduled to fly PHL-DOH, I can't change it to JFK-DOH even though PHL and JFK are within 500 miles of each other?

Yes that’s what they said.

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Jan 4, 2023, 5:32 am

#4256

rickjames09

Join Date: Jul 2022

Posts: 17

Does anyone know if QR946 (DOH-SIN) is in Qsuite layout?

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Jan 4, 2023, 5:56 am

#4257

dwhelan5

Join Date: Mar 2021

Posts: 161

Quote:

Originally Posted by rickjames09

Does anyone know if QR946 (DOH-SIN) is in Qsuite layout?

what day?

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Jan 4, 2023, 5:58 am

#4258

rickjames09

Join Date: Jul 2022

Posts: 17

Sorry, QR944 instead of QR946. It will be on Sunday or Tuesday.

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Last edited by rickjames09; Jan 4, 2023 at 6:06 am Reason: Duplication

Jan 4, 2023, 6:06 am

#4259

rickjames09

Join Date: Jul 2022

Posts: 17

Quote:

Originally Posted by dwhelan5

what day?

Sorry, QR944 instead of QR946. It will be on Sunday or Tuesday.

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Jan 4, 2023, 6:14 am

#4260

dwhelan5

Join Date: Mar 2021

Posts: 161

Quote:

Originally Posted by rickjames09

Sorry, QR944 instead of QR946. It will be on Sunday or Tuesday.

what date?

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