Mar 23, 2016, 11:15 pm
Last edit by: msm2000uk
Welcome to the best place to discuss your issue or complaint about QR.
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Complaints / Rants / Problems with QR
Feb 7, 2016, 7:32 am
#106
Join Date: Nov 2014
Location: SIN and Medway, UK (so... LCY/LGW/BRU)
Programs: A3 *G, BA OWS, VS Gold, IHG Diamond Amb, Bonvoy Plat
Posts: 749
Amazon takes responsibility for items that are sold directly by them. In that case, Qatar Airways sold the flight on their website and indicated on their website and on the emails. They sold me the flight and they misrepresented the class of the flight.
The simple fact there is I booked on http://qatarairways.com/ a flight. Both on the website and on the confirmation emails they clearly wrote that the class would be business class. Once I arrived, it wasn't the case. As I said, I don't care that much about the extra money I paid. What I care about is that if I, as a customer, go and buy something, I expect to receive what I have bought.
The simple fact there is I booked on http://qatarairways.com/ a flight. Both on the website and on the confirmation emails they clearly wrote that the class would be business class. Once I arrived, it wasn't the case. As I said, I don't care that much about the extra money I paid. What I care about is that if I, as a customer, go and buy something, I expect to receive what I have bought.
If Business Class really meant as advertised, everyone could probably make a fortune everytime QR sends a non-flatbed seat.
Sure, you could act all slightly unreasonable and take your pickle, but no one (at JQ nor QR) is probably to offer you any form of compensation for your ability to reassure stuff than taking things as granted.
By the way, EU261/2004 most probably doesn't apply here.
Feb 7, 2016, 8:44 am
#107
Join Date: Dec 2002
Programs: QR Plat
Posts: 2,437
-A
Feb 7, 2016, 10:25 am
#108
Join Date: Apr 2009
Location: Doha, Qatar
Programs: QR Gold
Posts: 772
When booking, the initial screen should display this:
gifs upload
When you select the first flight, "Flight and Cabin Features" you get a text saying "This sector is not operated by Qatar Airways"
Furthermore, if you select the flight, going to the next screen "CONTINUE", you should see this:
photo hosting sites
The website clearly says that cabin class is different and that the first sector is operated by (B) Class with Economy in it.
I think you missed this part and just assumed that by clicking the first section you will get an all-business class seat.
gifs upload
When you select the first flight, "Flight and Cabin Features" you get a text saying "This sector is not operated by Qatar Airways"
Furthermore, if you select the flight, going to the next screen "CONTINUE", you should see this:
photo hosting sites
The website clearly says that cabin class is different and that the first sector is operated by (B) Class with Economy in it.
I think you missed this part and just assumed that by clicking the first section you will get an all-business class seat.
Feb 7, 2016, 11:31 am
#109
Join Date: Jul 2012
Posts: 2,238
In contrast, when you book DOH-LHR-EDI with QR in business, LHR-EDI shows as Business (J).
Feb 7, 2016, 12:04 pm
#110
Join Date: Dec 2004
Location: Manila, Philippines (MNL)
Programs: BAEC Gold [>20k Lifetime TPs] | Hilton Honors Lifetime Diamond [as is Mrs PtF] | Various Others
Posts: 6,156
When booking, the initial screen should display this:
When you select the first flight, "Flight and Cabin Features" you get a text saying "This sector is not operated by Qatar Airways"
Furthermore, if you select the flight, going to the next screen "CONTINUE", you should see this:
The website clearly says that cabin class is different and that the first sector is operated by (B) Class with Economy in it.
I think you missed this part and just assumed that by clicking the first section you will get an all-business class seat.
When you select the first flight, "Flight and Cabin Features" you get a text saying "This sector is not operated by Qatar Airways"
Furthermore, if you select the flight, going to the next screen "CONTINUE", you should see this:
The website clearly says that cabin class is different and that the first sector is operated by (B) Class with Economy in it.
I think you missed this part and just assumed that by clicking the first section you will get an all-business class seat.
Even on an all QR itinerary you sometimes get different sectors showing in different cabins (e.g. Business and Economy).
Feb 7, 2016, 1:16 pm
#111
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Analogies never work.
It's unclear what he wants from QR. It doesn't appear that there is a fare difference as he never answered the question about faring, so there's nothing to refund him and QR told him there was a glitch to be fixed.
What else could it do, roll things back in time and provide an aircraft with J?
It's unclear what he wants from QR. It doesn't appear that there is a fare difference as he never answered the question about faring, so there's nothing to refund him and QR told him there was a glitch to be fixed.
What else could it do, roll things back in time and provide an aircraft with J?
Feb 7, 2016, 10:29 pm
#112
Join Date: Apr 2009
Location: Doha, Qatar
Programs: QR Gold
Posts: 772
QatarA340 - I admire you for going to such lengths to explain this to the OP. I believe you have correctly summarised the situation - I couldn't have explained it better myself.
Even on an all QR itinerary you sometimes get different sectors showing in different cabins (e.g. Business and Economy).
Even on an all QR itinerary you sometimes get different sectors showing in different cabins (e.g. Business and Economy).
Feb 8, 2016, 12:52 am
#113
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
I find the replies to the OP's complaint so far quite irrelevant, if not irrational.
The screen shots posted do not reflect the content of the OP's post.
Assuming the OP can produce the email stating the PEN-SIN leg as Business, which I can be confident about due to QR's admission (a glitch) then QR is responsible. Its called false advertising.
As an experienced traveler myself, I notice such errors (glitches) easily.
But the OP is not responsible to determine the accuracy of the description of the product QR is selling.
The screen shots posted do not reflect the content of the OP's post.
Assuming the OP can produce the email stating the PEN-SIN leg as Business, which I can be confident about due to QR's admission (a glitch) then QR is responsible. Its called false advertising.
As an experienced traveler myself, I notice such errors (glitches) easily.
But the OP is not responsible to determine the accuracy of the description of the product QR is selling.
Feb 8, 2016, 1:10 am
#114
Join Date: Apr 2009
Location: Doha, Qatar
Programs: QR Gold
Posts: 772
The Content of the OP is of course not the same as the screenshot--since the screenshot was made as a mock-booking of what the OP should have seen during the booking process (with different dates and prices). And clearly in more than one instance, the traveller is made aware of a "different class" and of "economy."
Feb 8, 2016, 1:25 am
#115
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
The screen shots are EXACTLY the OP's original flight path PEN-SIN-DOH and EXACTLY the airliners that he traveled on (QR and Jetstar). Therefore, the replies ARE rational and relevant.
The Content of the OP is of course not the same as the screenshot--since the screenshot was made as a mock-booking of what the OP should have seen during the booking process (with different dates and prices). And clearly in more than one instance, the traveller is made aware of a "different class" and of "economy."
The Content of the OP is of course not the same as the screenshot--since the screenshot was made as a mock-booking of what the OP should have seen during the booking process (with different dates and prices). And clearly in more than one instance, the traveller is made aware of a "different class" and of "economy."
Feb 8, 2016, 5:45 am
#117
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
The QR belief, is that the 'Experience' begins once you board the aircraft - not before. While I don't agree with their belief, until they see passenger numbers drop, they are unlikely to change.
Well I for one will be going elsewhere in future as access and egress are just as important to me as the bit in the middle at 38,000 feet
used the old lounge in December and not one I would recommend at all but no lounge at all?
At Bangkok they could not even organise a dedicated First class check in
Well I for one will be going elsewhere in future as access and egress are just as important to me as the bit in the middle at 38,000 feet
used the old lounge in December and not one I would recommend at all but no lounge at all?
At Bangkok they could not even organise a dedicated First class check in
Feb 8, 2016, 7:26 am
#119
Join Date: Dec 2007
Posts: 223
It does seem like there's something fishy going on. The just website is trying to sell me a first class fare on a plane that doesn't even have F while also charging me a F fare but placing my return flight in Y
Last edited by pstation; Feb 8, 2016 at 2:16 pm
Feb 8, 2016, 8:26 am
#120
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
He got a response to the effect that there is no J and that it was a mistake to be corrected. If there is a fare difference, it ought to be refunded, but others have pointed out that there does not appear to be a fare difference and OP has refused to answer that simple and direct question.
One can only dwell and obsess for so long.