Mar 23, 2016, 11:15 pm
Last edit by: msm2000uk
Welcome to the best place to discuss your issue or complaint about QR.
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Complaints / Rants / Problems with QR
Feb 19, 2016, 6:25 am
#196
Join Date: Apr 2012
Posts: 3,944
Myron JP Chiu I could not agree more that the Customer Service departments in DOH are absolutely disgraceful and not even Ryanair worthy. But why deal with DOH when your local office offers a vastly superior, almost five star service?
To understand QR you need to realise that QR has a very narrow view of what constitutes an airline. Look at their apparent definition of a passenger. It appears to be that you are a passenger from when you enter the post security departure area until you disembark at the flights destination. While you are a passenger you get five star treatment but outside of this you are nothing! This attitude appears to start at the very top of the company and has filtered downwards to all levels in DOH. The destination offices are more isolated from it and they try to live up to the five star rating.
To understand QR you need to realise that QR has a very narrow view of what constitutes an airline. Look at their apparent definition of a passenger. It appears to be that you are a passenger from when you enter the post security departure area until you disembark at the flights destination. While you are a passenger you get five star treatment but outside of this you are nothing! This attitude appears to start at the very top of the company and has filtered downwards to all levels in DOH. The destination offices are more isolated from it and they try to live up to the five star rating.
Feb 19, 2016, 8:47 am
#198
Join Date: Aug 2015
Location: USA
Programs: BA Silver
Posts: 812
Myron JP Chiu I could not agree more that the Customer Service departments in DOH are absolutely disgraceful and not even Ryanair worthy. But why deal with DOH when your local office offers a vastly superior, almost five star service?
To understand QR you need to realise that QR has a very narrow view of what constitutes an airline. Look at their apparent definition of a passenger. It appears to be that you are a passenger from when you enter the post security departure area until you disembark at the flights destination. While you are a passenger you get five star treatment but outside of this you are nothing! This attitude appears to start at the very top of the company and has filtered downwards to all levels in DOH. The destination offices are more isolated from it and they try to live up to the five star rating.
To understand QR you need to realise that QR has a very narrow view of what constitutes an airline. Look at their apparent definition of a passenger. It appears to be that you are a passenger from when you enter the post security departure area until you disembark at the flights destination. While you are a passenger you get five star treatment but outside of this you are nothing! This attitude appears to start at the very top of the company and has filtered downwards to all levels in DOH. The destination offices are more isolated from it and they try to live up to the five star rating.
Feb 28, 2016, 5:21 am
#199
Join Date: Oct 2008
Location: MAN, HKG, DOH, MNL
Programs: QR Gold
Posts: 491
Update - lounge is closed, they are now providing you a voucher for Frankie & Benny's or spinning Jenny's for £12.50 and unlimited wifi.
I got into the other lounge (swissport) through priority pass - this is a sad sad lounge...
I got into the other lounge (swissport) through priority pass - this is a sad sad lounge...
Feb 28, 2016, 10:08 am
#201
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Both the lounges in T2 are pretty grim.
Feb 28, 2016, 1:28 pm
#202
Join Date: Jul 2014
Posts: 674
Sorry, but that's completely wrong.
QR/UA/VS/SQ etc. Premium Passengers have access to the Priority Lane. This is stamped on your BP. The Priority Lane is supposed to be more "exclusive" than FastTrack (which anybody can purchase).
PS... Just to add, this may have changed since I was last there at the back end of last year, so apologies if it has.
QR/UA/VS/SQ etc. Premium Passengers have access to the Priority Lane. This is stamped on your BP. The Priority Lane is supposed to be more "exclusive" than FastTrack (which anybody can purchase).
PS... Just to add, this may have changed since I was last there at the back end of last year, so apologies if it has.
Feb 28, 2016, 3:18 pm
#203
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
In T2, you normally keep to the right all the way.
Feb 29, 2016, 4:25 am
#204
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
Feb 29, 2016, 6:09 am
#205
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Mar 23, 2016, 11:16 pm
#206
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
This thread is now live, and will be added to the upcoming Dashboard.
Please use this thread for all complaints, issues, problems, and poor experiences with QR - so we have a central place for it all.
If anyone would like to add something to the WIKI, by all means do so.
Thanks all!
M
Please use this thread for all complaints, issues, problems, and poor experiences with QR - so we have a central place for it all.
If anyone would like to add something to the WIKI, by all means do so.
Thanks all!
M
Mar 28, 2016, 1:10 am
#207
Join Date: Mar 2016
Posts: 1
Reschedule/ Refund
Hi,
I have a concern regarding a booking I made and unfortunately we need to reschedule or cancel. I booked two flights under Economy Saver for Qatar and based on fare rules before confirmation, these are the details.
FARE DETAILSFLIGHT & CABIN FEATURES
Changes1275 NOKCancellation1700 NOKNo show2124 NOK
After booking has been confirmed, I received a fare rules document which states different amount.
Changes: Prior to Departure of first flight
O/B
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
I/B
Prior to Departure of first flight
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
Refund conditions
O/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
I/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
It seems that change rules is very much more expensive than cancelling. If I paid for example 12000Kroner for two tickets, how much would cost me a refund? or possible a reschedule? Is the penalty 1717 for both tickets?
I have a concern regarding a booking I made and unfortunately we need to reschedule or cancel. I booked two flights under Economy Saver for Qatar and based on fare rules before confirmation, these are the details.
FARE DETAILSFLIGHT & CABIN FEATURES
Changes1275 NOKCancellation1700 NOKNo show2124 NOK
After booking has been confirmed, I received a fare rules document which states different amount.
Changes: Prior to Departure of first flight
O/B
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
I/B
Prior to Departure of first flight
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
Refund conditions
O/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
I/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
It seems that change rules is very much more expensive than cancelling. If I paid for example 12000Kroner for two tickets, how much would cost me a refund? or possible a reschedule? Is the penalty 1717 for both tickets?
Mar 28, 2016, 4:10 am
#208
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 476
Hi,
I have a concern regarding a booking I made and unfortunately we need to reschedule or cancel. I booked two flights under Economy Saver for Qatar and based on fare rules before confirmation, these are the details.
FARE DETAILSFLIGHT & CABIN FEATURES
Changes1275 NOKCancellation1700 NOKNo show2124 NOK
After booking has been confirmed, I received a fare rules document which states different amount.
Changes: Prior to Departure of first flight
O/B
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
I/B
Prior to Departure of first flight
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
Refund conditions
O/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
I/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
It seems that change rules is very much more expensive than cancelling. If I paid for example 12000Kroner for two tickets, how much would cost me a refund? or possible a reschedule? Is the penalty 1717 for both tickets?
I have a concern regarding a booking I made and unfortunately we need to reschedule or cancel. I booked two flights under Economy Saver for Qatar and based on fare rules before confirmation, these are the details.
FARE DETAILSFLIGHT & CABIN FEATURES
Changes1275 NOKCancellation1700 NOKNo show2124 NOK
After booking has been confirmed, I received a fare rules document which states different amount.
Changes: Prior to Departure of first flight
O/B
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
I/B
Prior to Departure of first flight
Changes*: Not applicable (See reissue conditions)
Reissue: Allowed with restrictions
Penalty fee for ticket reissue between: 0 NOK / 3863 NOK (at today exchange rates 0 NOK / 3863 NOK)
New travel dates must be prior to: Thursday, February 09, 2017
Maximum Reissue penalty fee for entire ticket: 3863 NOK
Refund conditions
O/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
I/B
Prior to Departure of first flight
Refund: Allowed with restrictions
Penalty fee between: 1717 NOK / 1717 NOK (at today exchange rates 1717 NOK / 1717 NOK)
Maximum Refund penalty fee for entire ticket: 1717 NOK
No-show for first flight
Refund: Not allowed
After departure of first flight
Refund: Not allowed
No-show for subsequent flight(s)
Refund: Not allowed
It seems that change rules is very much more expensive than cancelling. If I paid for example 12000Kroner for two tickets, how much would cost me a refund? or possible a reschedule? Is the penalty 1717 for both tickets?
Mar 30, 2016, 11:14 pm
#209
Join Date: Jan 2012
Programs: QR Platinum / SQ Gold
Posts: 147
I flew on the 26. March 16 the routing JNB-DOH-CMB. The flight from JNB to DOH was delayed for about 4.5 hours so I missed my connection flight to CMB. I supposed to arrive in CMB in the morning (27.03.) about 8 AM, however due I missed the connection flight I was rebooked to the next flight and would arrive around 4 PM. Having planned the whole day in Colombo (I booked a transfer into the city and the Galle Face hotel) and take a flight with TG at midnight back to BKK there was no time to enjoy Colombo and the hotel. I could manag to be rerouted directly to BKK (QR frist didnt agreed to reroute and insisted in CMB after I told I would buy a new eco ticket, QR couldnt manage to issue the ticket in the transit area so they finally agreed after a lot of agruments). The crew on the flight from DOH to BKK was fanstatic and made me forget all the troubles. In JNB I went 3 times from the lounge to the gate and back and waited about 40 minutes in the bus to the plan, really poor communication. I already told the ground staff in JNB and the inflight manager I want to be rerouted to BKK but once arrived in DOH everybody told me they didnt get any message. As I already mention the crew from DOH to BKK was fantastic and took really good care and I was happy to fly directly back to BKK. Would you send a feedback to QR about the poor communiction in JNB? Should I assume the rerouting to BKK is compensation enough? I couldnt used the hotel in CMB which is non refundable but was happy to be earlier back in BKK. any thoughts?
Apr 6, 2016, 1:45 pm
#210
Join Date: May 2015
Programs: BAEC Gold
Posts: 44
A quick moan:
Took 4 QR flights during the last 3 weeks: OSL-DOH-SYD-DOH-FRA.
On all 4 flights champagne ran out within 90 minutes. On the 15 hour SYD to DOH flight the champagne had run out before we had even reached cruising altitude. Are the ultra long haul flights return catered as well? The same flight also didn't have enough blankets loaded.
Took 4 QR flights during the last 3 weeks: OSL-DOH-SYD-DOH-FRA.
On all 4 flights champagne ran out within 90 minutes. On the 15 hour SYD to DOH flight the champagne had run out before we had even reached cruising altitude. Are the ultra long haul flights return catered as well? The same flight also didn't have enough blankets loaded.