Mar 23, 2016, 11:15 pm
Last edit by: msm2000uk
Welcome to the best place to discuss your issue or complaint about QR.
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Complaints / Rants / Problems with QR
Feb 8, 2016, 8:34 am
#121
Join Date: Mar 2003
Location: NYC/PSP
Programs: AA EXP, A3 Gold
Posts: 4,106
Feb 8, 2016, 8:46 am
#122
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
The website might have been shnaged since the OP purchased the ticket. Since the OP doesn't have screen shots, we'll never know, but if the email itinereary and receipt say business class, it's reasonable to expect business class.
On some flights, there might be business class seating and on board service, but other special aspects of business class on the ground such as business class lines for check in/security/boarding, fast track passes for immigration, lounge invitations, additional cabin and checked baggage allowance, etc.
Depending on the fare rules, business class tickets can be more or less flexible than coach.
On some flights, there might be business class seating and on board service, but other special aspects of business class on the ground such as business class lines for check in/security/boarding, fast track passes for immigration, lounge invitations, additional cabin and checked baggage allowance, etc.
Depending on the fare rules, business class tickets can be more or less flexible than coach.
Feb 8, 2016, 9:29 am
#123
Join Date: Nov 2014
Location: SIN and Medway, UK (so... LCY/LGW/BRU)
Programs: A3 *G, BA OWS, VS Gold, IHG Diamond Amb, Bonvoy Plat
Posts: 749
I find the replies to the OP's complaint so far quite irrelevant, if not irrational.
The screen shots posted do not reflect the content of the OP's post.
Assuming the OP can produce the email stating the PEN-SIN leg as Business, which I can be confident about due to QR's admission (a glitch) then QR is responsible. Its called false advertising.
As an experienced traveler myself, I notice such errors (glitches) easily.
But the OP is not responsible to determine the accuracy of the description of the product QR is selling.
The screen shots posted do not reflect the content of the OP's post.
Assuming the OP can produce the email stating the PEN-SIN leg as Business, which I can be confident about due to QR's admission (a glitch) then QR is responsible. Its called false advertising.
As an experienced traveler myself, I notice such errors (glitches) easily.
But the OP is not responsible to determine the accuracy of the description of the product QR is selling.
It is highly, if not certainly, unlikely OP will get anything back. IIRC QR is also under no obligation to provide compensation to OP under EU regulations nor Malaysian or Singaporean law.
Feb 8, 2016, 9:45 am
#124
Join Date: Feb 2016
Posts: 6
I find the replies to the OP's complaint so far quite irrelevant, if not irrational.
The screen shots posted do not reflect the content of the OP's post.
Assuming the OP can produce the email stating the PEN-SIN leg as Business, which I can be confident about due to QR's admission (a glitch) then QR is responsible. Its called false advertising.
As an experienced traveler myself, I notice such errors (glitches) easily.
But the OP is not responsible to determine the accuracy of the description of the product QR is selling.
The screen shots posted do not reflect the content of the OP's post.
Assuming the OP can produce the email stating the PEN-SIN leg as Business, which I can be confident about due to QR's admission (a glitch) then QR is responsible. Its called false advertising.
As an experienced traveler myself, I notice such errors (glitches) easily.
But the OP is not responsible to determine the accuracy of the description of the product QR is selling.
Still comes back to the question of what OP wants?
He got a response to the effect that there is no J and that it was a mistake to be corrected. If there is a fare difference, it ought to be refunded, but others have pointed out that there does not appear to be a fare difference and OP has refused to answer that simple and direct question.
One can only dwell and obsess for so long.
He got a response to the effect that there is no J and that it was a mistake to be corrected. If there is a fare difference, it ought to be refunded, but others have pointed out that there does not appear to be a fare difference and OP has refused to answer that simple and direct question.
One can only dwell and obsess for so long.
At the risk of sounding whiny or touchy feely mostly what I expected from QR was to apologize for this. But the reaction and behavior of the staff from QR when I pointed this rub me the wrong way because they were very dismissive...
Feb 8, 2016, 10:17 am
#125
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,090
Feb 8, 2016, 10:33 am
#126
Join Date: Nov 2002
Location: London, UK
Programs: BA Gold (and other non-status plastic)
Posts: 1,889
Really? I call it an involuntary downgrade due to the fact that the OP was sold a business class ticket that QR was unable to fulfil. If QR codeshares with 3K which doesn't have business class, then why does it say business class on the description? If it's a website error that QR has owned up to, then I'm sure, given that it is a journey involving a segment into the EU, that QR won't mind paying the full EU261 downgrade compensation...
Feb 8, 2016, 1:18 pm
#127
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Thanks.
I've attached a screenshot of the confirmation email I got. It does say Business (I).
I actually did answer that question. I had a choice between going through KL or Singapore. By selecting Singapore, it showed the first segment as Business so I chose that route and paid probably around 80 euros more.
At the risk of sounding whiny or touchy feely mostly what I expected from QR was to apologize for this. But the reaction and behavior of the staff from QR when I pointed this rub me the wrong way because they were very dismissive...
I've attached a screenshot of the confirmation email I got. It does say Business (I).
I actually did answer that question. I had a choice between going through KL or Singapore. By selecting Singapore, it showed the first segment as Business so I chose that route and paid probably around 80 euros more.
At the risk of sounding whiny or touchy feely mostly what I expected from QR was to apologize for this. But the reaction and behavior of the staff from QR when I pointed this rub me the wrong way because they were very dismissive...
The question is not whether there were alternatives and you chose this one because you thought that there was a J segment when it there is not, but rather whether there is a price difference between what you booked with the Y segment erroneously referred to as J and correctly referred to as Y.
If not, you paid nothing extra, you get nothing back. If you want an apology, you are not going to get one and if you did get one, it would not be heartfeld (air carriers don't have hearts).
Feb 8, 2016, 1:33 pm
#128
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,949
While there may not be F on the specific flights you have selected, there is F on the route. As such, the webpage shows F fares.
Feb 8, 2016, 4:07 pm
#129
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
Screenshots taken after the fact are immaterial, as well as any fare charged.
I'm surprised that, prior to my first post in this thread, the response from Jeff_ appeared to be the only relevant post.
Feb 8, 2016, 4:26 pm
#130
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
But ultimately, the question is what he paid for the fare. I haven't seen that discussed.
If his ticket fared out as an economy fare from PEN-SIN, what compensation would he receive? Maybe there's some "courtesy" compensation that QR might provide, but as a matter of contract, that scenario would mean that he got what he paid for.
If, however, his ticket fared out as a thru business fare, then I think QR has something more to answer for, because he didn't get what he paid for.
Greg
If his ticket fared out as an economy fare from PEN-SIN, what compensation would he receive? Maybe there's some "courtesy" compensation that QR might provide, but as a matter of contract, that scenario would mean that he got what he paid for.
If, however, his ticket fared out as a thru business fare, then I think QR has something more to answer for, because he didn't get what he paid for.
Greg
Feb 8, 2016, 4:28 pm
#131
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
As usual, one can win this war of words, but if that's not going to get OP his (un)due compensation, it's kinda useless, IMHO.
It is highly, if not certainly, unlikely OP will get anything back. IIRC QR is also under no obligation to provide compensation to OP under EU regulations nor Malaysian or Singaporean law.
It is highly, if not certainly, unlikely OP will get anything back. IIRC QR is also under no obligation to provide compensation to OP under EU regulations nor Malaysian or Singaporean law.
Each of the regions you list have comprehensive consumer protection laws.
A false or misleading advertisement is one that confuses or misleads consumers into making a wrong decision with regard to the purchase of goods and services.
We are not talking about suing for damages, since the potential misrepresentation clearly was not due to the seller's intentionally cheating, but compensation appears in order.
I'm not advocating factual assurance here, but certainly none of the posts on this thread so far have been able to categorically dismiss the notion that the OP raises a case of misleading advertising.
Feb 8, 2016, 4:31 pm
#132
Join Date: Dec 2009
Location: ADL
Programs: QFF, AAdvantage, All
Posts: 1,137
deleted.
Last edited by LukeO9; Feb 8, 2016 at 6:24 pm
Feb 8, 2016, 4:54 pm
#133
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
So, when I look at the fare construction of what I'm assuming is his fare (don't know whether midweek or weekend), it appears that if he had booked the ticket via HKG or KUL, he would have been able to sit in business class on those flights, but since he was on 3K, he gets nothing further for the addon leg SIN-PEN.
I can't explain why the SIN routing was somehow more than the KUL routing - that should have been the same, unless the 80 euro difference was departure taxes.
Edited to note that that routing PAR-DOH-OSA-HKG-PEN would be an interesting one for a mileage run...
Greg
PAR-PEN MON-08FEB16 QR
TAXES/FEES NOT INCLUDED
ADULT FARES
CX FARE FARE C AP MIN/ SEASONS...... MR GI D
USD BASIS MAX
73 QR 2485.00R IJR7R1RX I 14 V/6M R EH D
SPECIFIED ROUTE: 3567
DESTINATION ADDON ROUTE: 7023
PAR-DOH-KUL(MH)PEN
PAR-DOH-KUL-PEN
PAR-DOH-SIN(3K)PEN
PAR-DOH-HKG(CX)PEN
PAR-DOH-OSA(AI/CX)HKG(CX)PEN
TAXES/FEES NOT INCLUDED
ADULT FARES
CX FARE FARE C AP MIN/ SEASONS...... MR GI D
USD BASIS MAX
73 QR 2485.00R IJR7R1RX I 14 V/6M R EH D
SPECIFIED ROUTE: 3567
DESTINATION ADDON ROUTE: 7023
PAR-DOH-KUL(MH)PEN
PAR-DOH-KUL-PEN
PAR-DOH-SIN(3K)PEN
PAR-DOH-HKG(CX)PEN
PAR-DOH-OSA(AI/CX)HKG(CX)PEN
I can't explain why the SIN routing was somehow more than the KUL routing - that should have been the same, unless the 80 euro difference was departure taxes.
Edited to note that that routing PAR-DOH-OSA-HKG-PEN would be an interesting one for a mileage run...
Greg
Feb 8, 2016, 9:18 pm
#134
Join Date: Sep 2003
Location: AA Lifetime PLT , BA Silver , BD RIP , HH Gold, SPG / Marriott PLT , EF Subscriber
Posts: 6,702
Buying a Business Class fare on a multi-sector journey does not necessarly mean you will get a Business class seat. Example BA UK domestic or many SAS or Finnair European flights, indeed most European flights are just economy seats with the middle unsold.
I also note the OPs journey originated in Malaysia home of the low valued Ringgit I would like to guess that the actual fare KL to Paris was less than the Singapore-Paris fare..so in effect the OP flew Penang to Singapore Free.
Its not just about the seat its Lounge access, Fare flexibility, Baggage allowance and various other items.
Finally it really is a minor moan about a flight a little over and hour. I've wated longer than that for my Luggage.
Now a booze free flight with MH even in their alleged Business Class.
I also note the OPs journey originated in Malaysia home of the low valued Ringgit I would like to guess that the actual fare KL to Paris was less than the Singapore-Paris fare..so in effect the OP flew Penang to Singapore Free.
Its not just about the seat its Lounge access, Fare flexibility, Baggage allowance and various other items.
Finally it really is a minor moan about a flight a little over and hour. I've wated longer than that for my Luggage.
Now a booze free flight with MH even in their alleged Business Class.
Feb 8, 2016, 10:48 pm
#135
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
No. That does not answer the question.
The question is not whether there were alternatives and you chose this one because you thought that there was a J segment when it there is not, but rather whether there is a price difference between what you booked with the Y segment erroneously referred to as J and correctly referred to as Y.
If not, you paid nothing extra, you get nothing back. If you want an apology, you are not going to get one and if you did get one, it would not be heartfeld (air carriers don't have hearts).
The question is not whether there were alternatives and you chose this one because you thought that there was a J segment when it there is not, but rather whether there is a price difference between what you booked with the Y segment erroneously referred to as J and correctly referred to as Y.
If not, you paid nothing extra, you get nothing back. If you want an apology, you are not going to get one and if you did get one, it would not be heartfeld (air carriers don't have hearts).
Whether or not OP overpaid compared to a J+Y tix has absolutely no bearing on the fact that he wasn't provided the cabin he/she was ticketed for.
I'd advise OP to:
- Start a dispute through CC company since QR is not forthcoming.
- Contact the government agency regulating airlines in the country where the tix were issued to find out what dispute resolution procedure exists for OP to follow.