Jetstar Asia Not Getting It [offering voucher instead of refund]
Mar 29, 2020, 4:05 pm
#61
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
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how to contact JQ ?
I am surprised you were able to call JQ ? PM me the details please ? Ask Jenny doesn't cut it.
I am 1/2 on getting a refund for an internal JQ flight which is now cancelled. Reading this thread, I guess I should be happy ?
I am not. I am shocked by the suggestion in this thread that OZ law does not apply since JQ is a Singapore-based company ? Is this valid ?
My question is as follows.............JQ is owned by Qantas. Doesn't Qantas have responsibility ?
I am 1/2 on getting a refund for an internal JQ flight which is now cancelled. Reading this thread, I guess I should be happy ?
I am not. I am shocked by the suggestion in this thread that OZ law does not apply since JQ is a Singapore-based company ? Is this valid ?
My question is as follows.............JQ is owned by Qantas. Doesn't Qantas have responsibility ?
Mar 29, 2020, 4:12 pm
#62
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Join Date: Jan 2002
Posts: 44,690
I am surprised you were able to call JQ ? PM me the details please ? Ask Jenny doesn't cut it.
I am 1/2 on getting a refund for an internal JQ flight which is now cancelled. Reading this thread, I guess I should be happy ?
I am not. I am shocked by the suggestion in this thread that OZ law does not apply since JQ is a Singapore-based company ? Is this valid ?
My question is as follows.............JQ is owned by Qantas. Doesn't Qantas have responsibility ?
I am 1/2 on getting a refund for an internal JQ flight which is now cancelled. Reading this thread, I guess I should be happy ?
I am not. I am shocked by the suggestion in this thread that OZ law does not apply since JQ is a Singapore-based company ? Is this valid ?
My question is as follows.............JQ is owned by Qantas. Doesn't Qantas have responsibility ?
Qantas has no responsibility
Mar 29, 2020, 4:44 pm
#63
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Join Date: Apr 2001
Location: MEL CHC
Posts: 21,091
I am surprised you were able to call JQ ? PM me the details please ? Ask Jenny doesn't cut it.
I am 1/2 on getting a refund for an internal JQ flight which is now cancelled. Reading this thread, I guess I should be happy ?
I am not. I am shocked by the suggestion in this thread that OZ law does not apply since JQ is a Singapore-based company ? Is this valid ?
My question is as follows.............JQ is owned by Qantas. Doesn't Qantas have responsibility ?
I am 1/2 on getting a refund for an internal JQ flight which is now cancelled. Reading this thread, I guess I should be happy ?
I am not. I am shocked by the suggestion in this thread that OZ law does not apply since JQ is a Singapore-based company ? Is this valid ?
My question is as follows.............JQ is owned by Qantas. Doesn't Qantas have responsibility ?
- Jetstar Australia JQ is 100% owned by Qantas based in Australia and subject to Australian laws. https://en.wikipedia.org/wiki/Jetstar_Airways
- Jetstar Asia 3K is 49% owned by Qantas, based in Singapore and subject to Singapore laws. https://en.wikipedia.org/wiki/Jetstar_Asia_Airways
- Jetstar Pacific BL is ~30% owned by Qantas, based in Vietnam and subject to Vietnam laws https://en.wikipedia.org/wiki/Jetstar_Pacific
- Jetstar Japan GK is 33.3% owned by Qantas, based in Japan and subject to Japanese laws https://en.wikipedia.org/wiki/Jetstar_Japan
Mar 30, 2020, 3:41 am
#64
Join Date: Sep 2010
Location: Brisbane, QLD
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Posts: 363
For those talking about claiming on insurance I would caveat that many policies have pandemic / epidemic exemptions, so there's a good chance you won't be covered for these circumstances.
For anything formally cancelled from an AU business you should be able to get your money back. I did on both Qantas and Virgin flights, although I had to ring up both.
For anything formally cancelled from an AU business you should be able to get your money back. I did on both Qantas and Virgin flights, although I had to ring up both.
Apr 1, 2020, 1:18 pm
#65
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,586
this does not make any sense or logic
Jetstar is a brand
- Jetstar Australia JQ is 100% owned by Qantas based in Australia and subject to Australian laws. https://en.wikipedia.org/wiki/Jetstar_Airways
- Jetstar Asia 3K is 49% owned by Qantas, based in Singapore and subject to Singapore laws. https://en.wikipedia.org/wiki/Jetstar_Asia_Airways
- Jetstar Pacific BL is ~30% owned by Qantas, based in Vietnam and subject to Vietnam laws https://en.wikipedia.org/wiki/Jetstar_Pacific
- Jetstar Japan GK is 33.3% owned by Qantas, based in Japan and subject to Japanese laws https://en.wikipedia.org/wiki/Jetstar_Japan
https://investor.qantas.com/FormBuil...Report-ASX.pdf
Is corporate law in OZ so ineffectual that company x can absolve themselves of legal responsibility by creating subsidary y ??
In that case, Australia is far from a market economy. It is more like a banana state!
Apr 1, 2020, 1:55 pm
#66
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Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,836
Corporate Veil also exist in Singapore (Singapore Air need not take on the liabilities of Scoot) and Hong Kong (Cathay Pacific need not take on the liabilities of HK Express) also.
Last edited by percysmith; Apr 1, 2020 at 2:02 pm
Apr 1, 2020, 3:34 pm
#67
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Location: ADL
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Apr 1, 2020, 3:40 pm
#68
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Different country -- different laws - different legal entities.
Apr 23, 2020, 3:02 am
#71
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Location: Seattle
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The reason I take issue with the voucher is some of us dont even know if these airlines will still be in business... Not to mention living in America, I dont even know if Ill use JetStar Asia. I only needed to hop from SIN as a one time deal.
Apr 23, 2020, 3:25 am
#72
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For those talking about claiming on insurance I would caveat that many policies have pandemic / epidemic exemptions, so there's a good chance you won't be covered for these circumstances.
For anything formally cancelled from an AU business you should be able to get your money back. I did on both Qantas and Virgin flights, although I had to ring up both.
For anything formally cancelled from an AU business you should be able to get your money back. I did on both Qantas and Virgin flights, although I had to ring up both.
I can only imagine how much money they are out at this point from the enormous amount of claims theyre probably getting.
Apr 23, 2020, 3:31 am
#73
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This is an interesting point. Has anyone had problems claiming travel insurance as they may consider this an act of god and not be covering people?
I can only imagine how much money they are out at this point from the enormous amount of claims theyre probably getting.
I can only imagine how much money they are out at this point from the enormous amount of claims theyre probably getting.