Jetstar Asia Not Getting It [offering voucher instead of refund]
#1
Original Poster
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Jetstar Asia Not Getting It [offering voucher instead of refund]
I booked a flight from SIN-PNH about five days ago on Jetstar. Since that time, the minister of health for Cambodia has come out and said certain EU and US passport holders are no longer able to enter the country for thirty days.
When I called Jetstar about this they told me theyd only issue me a voucher, not a refund. I didnt want a voucher, but they refused to give me a refund. I tried explaining this was not a regular coronavirus case. That the destination country wont let me in. They dont care, voucher take it or leave it. Surely theyve been parroting the same line to everyone for the last few weeks that they cant see this is a more unique situation.
I dont want a voucher because I dont live in that part of the world. What else can I do?
When I called Jetstar about this they told me theyd only issue me a voucher, not a refund. I didnt want a voucher, but they refused to give me a refund. I tried explaining this was not a regular coronavirus case. That the destination country wont let me in. They dont care, voucher take it or leave it. Surely theyve been parroting the same line to everyone for the last few weeks that they cant see this is a more unique situation.
I dont want a voucher because I dont live in that part of the world. What else can I do?
#5
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,157
The passenger is always required to have the correct & acceptable documentation for entry into a country. If the government changes the rules after buying a ticket so be-it: the passengers problem.
To me better not to cancel anything until the last possible time (if they can be contacted). The operators may be cancelling or changing the service which should/may make it easier for a refund, hopefully in cash.
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
That goes without saying. FT is full of people expressing concern about vouchers and credits if they cancel flights months from now. There is no reason to do so. With the likelihood of further massive cuts in capacity, a good chance that pretty much any service may be cancelled and if that happens, it's refund time.
#7
Join Date: Sep 2011
Location: Land of Oz
Posts: 950
Also, I get people want to travel but buying a ticket 5 days ago and now surprised that entry requirements have changed and wants a refund, I wouldn't be buying any tickets right now anywhere unless it's necessary travel.
#9
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,808
#10
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,862
On the flipside of this, if every airline started providing cash back for every passenger that couldn't travel due to government requirements, airlines would run out of cash very quickly. Extraordinary times we are living in. I'm afraid we all have to share some pain. The airlines might be soulless corporations, but they employ thousands of individuals facing much more to lose than a few hundred dollars .....
#11
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,168
addit: decided to put my money where my mouth is and actually its pinged me a full refund without the $50 fee so...
Last edited by nancypants; Mar 16, 2020 at 8:18 pm
#12
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,916
In short - nothing. Take it or leave it.
I'm sorry to say this but I live in this part of the world and have dealt with Asian LCC, even before this hell started, their standard policy is to not issue refunds, only vouchers and it is written in their T/C.
What you can do is ask them to give you a voucher which is not attached on your name - means anyone can use it - and give that voucher with validity of one year or longer. Then sell that voucher (if there are any takers) at ebay or local markets like sg.carousell.com or similar for Australia.
I'm sorry to say this but I live in this part of the world and have dealt with Asian LCC, even before this hell started, their standard policy is to not issue refunds, only vouchers and it is written in their T/C.
What you can do is ask them to give you a voucher which is not attached on your name - means anyone can use it - and give that voucher with validity of one year or longer. Then sell that voucher (if there are any takers) at ebay or local markets like sg.carousell.com or similar for Australia.
#13
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,451
And virtually all travel insurance is now nullified that a pandemic has been declared, so throwing the travel insurance line around at the moment is basically useless.
Also, I get people want to travel but buying a ticket 5 days ago and now surprised that entry requirements have changed and wants a refund, I wouldn't be buying any tickets right now anywhere unless it's necessary travel.
Also, I get people want to travel but buying a ticket 5 days ago and now surprised that entry requirements have changed and wants a refund, I wouldn't be buying any tickets right now anywhere unless it's necessary travel.
#14
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,916