Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qantas | Frequent Flyer
Reload this Page >

Jetstar Asia Not Getting It [offering voucher instead of refund]

Jetstar Asia Not Getting It [offering voucher instead of refund]

Old Mar 16, 20, 8:31 am
  #1  
Original Poster
 
Join Date: Oct 2003
Location: NYC, LAX, Seattle, Dubai... or just on a plane
Programs: Skywards Platinum, AS MVP75K, Hilton Diamond, Marriott Titanium, IHG Spire
Posts: 2,413
Jetstar Asia Not Getting It [offering voucher instead of refund]

I booked a flight from SIN-PNH about five days ago on Jetstar. Since that time, the minister of health for Cambodia has come out and said certain EU and US passport holders are no longer able to enter the country for thirty days.

When I called Jetstar about this they told me theyíd only issue me a voucher, not a refund. I didnít want a voucher, but they refused to give me a refund. I tried explaining this was not a regular coronavirus case. That the destination country wonít let me in. They donít care, voucher take it or leave it. Surely theyíve been parroting the same line to everyone for the last few weeks that they canít see this is a more unique situation.

I donít want a voucher because I donít live in that part of the world. What else can I do?
Antonio8069 likes this.
NWplatinum is offline  
Old Mar 16, 20, 8:58 am
  #2  
Moderator: Asiana & Qantas Frequent Flyer
Aman Contributor Badge
 
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF SG, LH SEN, OZ D+, HH D, SPG P
Posts: 14,110
[mod hat] Edited the thread title for clarity [/mod hat]
DownUnderFlyer is offline  
Old Mar 16, 20, 9:01 am
  #3  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,270
This is happening with many LCC's around the world. Bottom line is that if the carrier does operate the flight and you can't make it, it is down to your travel insurance.
nancypants likes this.
Often1 is offline  
Old Mar 16, 20, 9:03 am
  #4  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 29,576
Sorry, but as in a similar thread, I do agree that this is down to travel insurance.
LondonElite is offline  
Old Mar 16, 20, 1:33 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 17,121
Originally Posted by Often1 View Post
This is happening with many LCC's around the world. Bottom line is that if the carrier does operate the flight and you can't make it, it is down to your travel insurance.
Originally Posted by LondonElite View Post
Sorry, but as in a similar thread, I do agree that this is down to travel insurance.
When is the flight & cost?
The passenger is always required to have the correct & acceptable documentation for entry into a country. If the government changes the rules after buying a ticket so be-it: the passengers problem.
To me better not to cancel anything until the last possible time (if they can be contacted). The operators may be cancelling or changing the service which should/may make it easier for a refund, hopefully in cash.
NWplatinum and Blackcloud like this.
Mwenenzi is offline  
Old Mar 16, 20, 3:27 pm
  #6  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,270
That goes without saying. FT is full of people expressing concern about vouchers and credits if they cancel flights months from now. There is no reason to do so. With the likelihood of further massive cuts in capacity, a good chance that pretty much any service may be cancelled and if that happens, it's refund time.
Mwenenzi and nancypants like this.
Often1 is offline  
Old Mar 16, 20, 4:08 pm
  #7  
 
Join Date: Sep 2011
Location: Land of Oz
Posts: 752
Originally Posted by LondonElite View Post
Sorry, but as in a similar thread, I do agree that this is down to travel insurance.
And virtually all travel insurance is now nullified that a pandemic has been declared, so throwing the travel insurance line around at the moment is basically useless.

Also, I get people want to travel but buying a ticket 5 days ago and now surprised that entry requirements have changed and wants a refund, I wouldn't be buying any tickets right now anywhere unless it's necessary travel.
Firemansam is offline  
Old Mar 16, 20, 5:24 pm
  #8  
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 3,475
I stumped up the extra for a max bundle so mine is fully refundable either way 🤷🏻‍♀️
wandering_fred likes this.
nancypants is offline  
Old Mar 16, 20, 6:36 pm
  #9  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 41,592
Originally Posted by nancypants View Post
I stumped up the extra for a max bundle so mine is fully refundable either way 🤷🏻‍♀️
Are you sure? looking at Jetstar bundle details, it reads that the Max allows for a credit voucher in case of cancellation
Dave Noble is offline  
Old Mar 16, 20, 7:18 pm
  #10  
 
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, MH Silver, SPG Gold
Posts: 4,399
On the flipside of this, if every airline started providing cash back for every passenger that couldn't travel due to government requirements, airlines would run out of cash very quickly. Extraordinary times we are living in. I'm afraid we all have to share some pain. The airlines might be soulless corporations, but they employ thousands of individuals facing much more to lose than a few hundred dollars .....
trooper and nancypants like this.
lokijuh is online now  
Old Mar 16, 20, 8:07 pm
  #11  
 
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 3,475
Originally Posted by Dave Noble View Post
Are you sure? looking at Jetstar bundle details, it reads that the Max allows for a credit voucher in case of cancellation
I just read the fare rules as booked- cash refund less $50 which is small potatoes. Voucher for full value as alternative

addit: decided to put my money where my mouth is and actually itís pinged me a full refund without the $50 fee so...

Last edited by nancypants; Mar 16, 20 at 8:18 pm
nancypants is offline  
Old Mar 16, 20, 11:34 pm
  #12  
 
Join Date: Dec 2007
Programs: Star Alliance
Posts: 5,818
Originally Posted by NWplatinum View Post
What else can I do?
In short - nothing. Take it or leave it.

I'm sorry to say this but I live in this part of the world and have dealt with Asian LCC, even before this hell started, their standard policy is to not issue refunds, only vouchers and it is written in their T/C.

What you can do is ask them to give you a voucher which is not attached on your name - means anyone can use it - and give that voucher with validity of one year or longer. Then sell that voucher (if there are any takers) at ebay or local markets like sg.carousell.com or similar for Australia.

​​​​​​​
invisible is offline  
Old Mar 16, 20, 11:44 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 29,576
Originally Posted by Firemansam View Post
And virtually all travel insurance is now nullified that a pandemic has been declared, so throwing the travel insurance line around at the moment is basically useless.

Also, I get people want to travel but buying a ticket 5 days ago and now surprised that entry requirements have changed and wants a refund, I wouldn't be buying any tickets right now anywhere unless it's necessary travel.
That is not the case. Having checked yesterday, my annual travel insurance policy is in full effect.
LondonElite is offline  
Old Mar 16, 20, 11:46 pm
  #14  
 
Join Date: Dec 2007
Programs: Star Alliance
Posts: 5,818
Originally Posted by LondonElite View Post
That is not the case. Having checked yesterday, my annual travel insurance policy is in full effect.
Do you really want to test it?
invisible is offline  
Old Mar 16, 20, 11:57 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Berlin, SW Florida, and Toronto
Programs: UA 1K, Hilton Diamond, Discovery Black, and assorted others
Posts: 29,576
Originally Posted by invisible View Post
Do you really want to test it?
In the context of my reply, which concerns refunds for flights Iím not able to take, yes.
LondonElite is offline  

Thread Tools
Search this Thread
Search Engine: