Feb 19, 2019, 4:24 am
Last edit by: IanWorthington
Meet Up & Tips Thread AUH-CMB-CGK fare:
TIPS
PSA: You WILL receive TPs and Avios even on promotional fare I Class (the no miles restriction only applies to UL's own programme).
1. The footrest on the Neo is pretty useless. It's not deep enough to hold both feet, and too high for anyone over 5ft!
2. The IFE on the Neo is crisp, but the screens on the A321-200s are also very good - they fold out from the central armrest
3. Despite the 2300 departure time from AUH, meals are provided - and thus the lights come on. There's no blindfold in the UL miniature amenity kit, so bring your own.
4. Even with the seat in front of you fully reclined, there is plenty of space to get out
5. Despite the IFE and power boxes, there is a huge amount of legroom (even for me at 6ft).
6. Upon arrival into CGK, try and grab a golf-buggy to Passport Control. It is free, and tipping is hugely frowned upon (there's a sign) - it's much quicker than walking.
7. Dependent on your passport, you may have to fill in an Immigration form. UL do not stock them onboard.
8. Once through to the baggage hall, grab a Customs form, UL wont provide this on the plane, but you'll need it to exit into the main arrivals area.
9. If using Grab Taxi (around 60% cheaper than the official airport taxis), head to the right once through into the main Arrivals area. It will lead into the car park, where you will meet your driver.
10. UL use Check-In Desks C5-C9 - between entrances 2 and 3. There is Security upon entry, but only for your baggage.
11. The Saphire CGK lounge has poor air-con, but decent drinks and acceptable food choices. Good wifi too, with views of the runway, so you can spot your plane landing. The buffet area has the best air-con if you're warm.
12. There is no Fast Track for UL passengers, and be cautious of the Ladies Only Lane at security - which often has shorter queues, but which I couldn't use.
13. If it's a bussed departure from CMB (clue:the downstairs gates) don't bust a gut to kick your heels in the lounge. J-class passengers are the very last ones to be picked (by a dedicated bus). If you are last minute, let one of the supervisors know and he/she will facilitate your passage through security. This can be a successful ploy if you are simply impatient and have a J-class bc
14. At CGK UL will check bags on separate tickets to final destination -- reportedly this holds even where non-OneWorld carriers are involved.
Irrops/ Cancellations
Email [email protected] with your preferred routing
Routings that have been accepted onto QR are
CGK-DOH (J) - AUH (F)
CMB-DOH (J) - AUH (F)
There is no J class, only F between DOH and AUH/DXB
UL has also rerouted direct to AUH on Eithad
If the CMB-AUH leg is cancelled - see if flying to Dubai is an option for you
Date Changes
Email [email protected] with your requested date changes
I emailed the above and they were able to change the flights but I had to call in to pay the fare difference - DON"T USE SKYPE as the line wasn't great to the call centre and the UL secure payment wouldn't take the keystrokes - instead call via a local contact centre number https://www.srilankan.com/en_uk/flyi...-us/contact-us I used the UK number +442085382000 and was connected to the same call centre and was able to pay the fare difference.
Original Route Crediting (ORC)
If you are collecting British Airways Tier Points and your flights were cancelled causing you to lose tier points when you were rerouted you may be able to claim ORC from the BA Executive Club - please see the following thread
https://www.flyertalk.com/forum/brit...r-s-guide.html
Missing Avios and Tier Points
Please refer to the following process note
https://www.flyertalk.com/forum/36270663-post10.html
Electronic Visa On Arrival
TIPS
PSA: You WILL receive TPs and Avios even on promotional fare I Class (the no miles restriction only applies to UL's own programme).
1. The footrest on the Neo is pretty useless. It's not deep enough to hold both feet, and too high for anyone over 5ft!
2. The IFE on the Neo is crisp, but the screens on the A321-200s are also very good - they fold out from the central armrest
3. Despite the 2300 departure time from AUH, meals are provided - and thus the lights come on. There's no blindfold in the UL miniature amenity kit, so bring your own.
4. Even with the seat in front of you fully reclined, there is plenty of space to get out
5. Despite the IFE and power boxes, there is a huge amount of legroom (even for me at 6ft).
6. Upon arrival into CGK, try and grab a golf-buggy to Passport Control. It is free, and tipping is hugely frowned upon (there's a sign) - it's much quicker than walking.
7. Dependent on your passport, you may have to fill in an Immigration form. UL do not stock them onboard.
8. Once through to the baggage hall, grab a Customs form, UL wont provide this on the plane, but you'll need it to exit into the main arrivals area.
9. If using Grab Taxi (around 60% cheaper than the official airport taxis), head to the right once through into the main Arrivals area. It will lead into the car park, where you will meet your driver.
10. UL use Check-In Desks C5-C9 - between entrances 2 and 3. There is Security upon entry, but only for your baggage.
11. The Saphire CGK lounge has poor air-con, but decent drinks and acceptable food choices. Good wifi too, with views of the runway, so you can spot your plane landing. The buffet area has the best air-con if you're warm.
12. There is no Fast Track for UL passengers, and be cautious of the Ladies Only Lane at security - which often has shorter queues, but which I couldn't use.
13. If it's a bussed departure from CMB (clue:the downstairs gates) don't bust a gut to kick your heels in the lounge. J-class passengers are the very last ones to be picked (by a dedicated bus). If you are last minute, let one of the supervisors know and he/she will facilitate your passage through security. This can be a successful ploy if you are simply impatient and have a J-class bc
14. At CGK UL will check bags on separate tickets to final destination -- reportedly this holds even where non-OneWorld carriers are involved.
Irrops/ Cancellations
Email [email protected] with your preferred routing
Routings that have been accepted onto QR are
CGK-DOH (J) - AUH (F)
CMB-DOH (J) - AUH (F)
There is no J class, only F between DOH and AUH/DXB
UL has also rerouted direct to AUH on Eithad
If the CMB-AUH leg is cancelled - see if flying to Dubai is an option for you
Date Changes
Email [email protected] with your requested date changes
I emailed the above and they were able to change the flights but I had to call in to pay the fare difference - DON"T USE SKYPE as the line wasn't great to the call centre and the UL secure payment wouldn't take the keystrokes - instead call via a local contact centre number https://www.srilankan.com/en_uk/flyi...-us/contact-us I used the UK number +442085382000 and was connected to the same call centre and was able to pay the fare difference.
Original Route Crediting (ORC)
If you are collecting British Airways Tier Points and your flights were cancelled causing you to lose tier points when you were rerouted you may be able to claim ORC from the BA Executive Club - please see the following thread
https://www.flyertalk.com/forum/brit...r-s-guide.html
Missing Avios and Tier Points
Please refer to the following process note
https://www.flyertalk.com/forum/36270663-post10.html
Electronic Visa On Arrival
- VoA may be obtained in advance via https://molina.imigrasi.go.id/
- Full details at https://molina.imigrasi.go.id/front/info/evoa
Electronic Customs Declaration
You will need to complete the declaration upon landing https://ecd.beacukai.go.id/
MEET-UP
Flight format: DD-MM-YY ULxxx AUH-CMB Username
Addendum 23-02-19: Please also add:
1. Positioning flights in the same format as above
2. Related hotel stays in a similar format: DD-MM-YY XXX(airport code) Hotel name Username
June 2024
July 2024
Frequency of Sales Events
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023 £732 (see https://www.flyertalk.com/forum/35768361-post1343.html)
31 Jan 2024 £725 (see https://www.flyertalk.com/forum/35961171-post1440.html)
You will need to complete the declaration upon landing https://ecd.beacukai.go.id/
MEET-UP
Flight format: DD-MM-YY ULxxx AUH-CMB Username
Addendum 23-02-19: Please also add:
1. Positioning flights in the same format as above
2. Related hotel stays in a similar format: DD-MM-YY XXX(airport code) Hotel name Username
June 2024
July 2024
Frequency of Sales Events
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023 £732 (see https://www.flyertalk.com/forum/35768361-post1343.html)
31 Jan 2024 £725 (see https://www.flyertalk.com/forum/35961171-post1440.html)
Oneworld: UL: DXB-CGK in J, $800 R/T
Apr 14, 2024, 3:15 am
#1561
Join Date: Jun 2023
Location: UK, South Korea, Singapore
Programs: BAEC GGL, KrisFlyer Gold, Delta Platinum, Marriott Ambassador, Blah ~ Blah.. something more
Posts: 166
13 April / On my 5th RT / I wanted to connect directly from Jakarta to KL (AVIOS MH flight) and the check-in agent had no knowledge about it.
After some time, the station manager intervened and he skilfully connected my luggage and booking to the final destination.
The flight was Abu Dhabi - Colombo was very quiet, but Colombo - Jakarta was full and the crew was good on both flights.
Upon arrival in Jakarta, an agent from Malaysia Airlines was waiting for me. He initially offered to move me earlier than the flight I had originally booked, which I accepted and after an hour of waiting, he couldn't do it lol.
It's okay, I'm in the lounge waiting for my flight to KL.
After some time, the station manager intervened and he skilfully connected my luggage and booking to the final destination.
The flight was Abu Dhabi - Colombo was very quiet, but Colombo - Jakarta was full and the crew was good on both flights.
Upon arrival in Jakarta, an agent from Malaysia Airlines was waiting for me. He initially offered to move me earlier than the flight I had originally booked, which I accepted and after an hour of waiting, he couldn't do it lol.
It's okay, I'm in the lounge waiting for my flight to KL.
Apr 14, 2024, 3:12 pm
#1562
Join Date: Nov 2018
Location: NYC
Programs: AA Plat Pro, BAEC Silver, DL Gold
Posts: 35
Looks like 4R-ANF is back in the active fleet (started operating flights on 10APR), so perhaps the operational issues with the Colombo to Jakarta flights will improve. After pretty consistently cancelling 2-3x/week, they're scheduled to operate it every day in the next 10 days. I guess we'll see!
Apr 14, 2024, 9:40 pm
#1563
Join Date: Jan 2007
Posts: 4,727
Well, my mate sure has had a baptism on his first ever TP run (and attempt to go from BA Blue to Silver). Outbound flights were cancelled, so ended up on QR. That was a week or so ago, QR flights haven't posted yet so he hasn't attempted the ORC request yet.
His flights today have a delayed CGK-CMB leaving a 5 minute connection, which means he may not make his CMB-AUH, therefore scuppering his AUH-FCO flight on EY which while on separate tickets, was booked with a 4.5 hour buffer.
His flights today have a delayed CGK-CMB leaving a 5 minute connection, which means he may not make his CMB-AUH, therefore scuppering his AUH-FCO flight on EY which while on separate tickets, was booked with a 4.5 hour buffer.
Apr 14, 2024, 9:53 pm
#1564
Join Date: Jun 2023
Location: UK, South Korea, Singapore
Programs: BAEC GGL, KrisFlyer Gold, Delta Platinum, Marriott Ambassador, Blah ~ Blah.. something more
Posts: 166
Well, my mate sure has had a baptism on his first ever TP run (and attempt to go from BA Blue to Silver). Outbound flights were cancelled, so ended up on QR. That was a week or so ago, QR flights haven't posted yet so he hasn't attempted the ORC request yet.
His flights today have a delayed CGK-CMB leaving a 5 minute connection, which means he may not make his CMB-AUH, therefore scuppering his AUH-FCO flight on EY which while on separate tickets, was booked with a 4.5 hour buffer.
His flights today have a delayed CGK-CMB leaving a 5 minute connection, which means he may not make his CMB-AUH, therefore scuppering his AUH-FCO flight on EY which while on separate tickets, was booked with a 4.5 hour buffer.
They have a huge transfer customer, so don't have to worry unless it's canceled.
Apr 14, 2024, 10:01 pm
#1565
Join Date: Jan 2007
Posts: 4,727
Apr 15, 2024, 12:57 am
#1566
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 820
Currently decided to smoke a rather large cigar in the lounge die to the delay. Haha
I figured all C class passengers are probably connecting to auh. Lol.
Apr 15, 2024, 8:49 am
#1567
Join Date: Jan 2007
Posts: 4,727
When he got to the airport he was told they were going to hold the plane in CMB so should be all good.
Apr 15, 2024, 9:06 am
#1568
Join Date: Jun 2023
Location: UK, South Korea, Singapore
Programs: BAEC GGL, KrisFlyer Gold, Delta Platinum, Marriott Ambassador, Blah ~ Blah.. something more
Posts: 166
Apr 15, 2024, 9:28 am
#1569
Formerly known as tireman77
Join Date: Dec 2013
Posts: 6,000
Well, my mate sure has had a baptism on his first ever TP run (and attempt to go from BA Blue to Silver). Outbound flights were cancelled, so ended up on QR. That was a week or so ago, QR flights haven't posted yet so he hasn't attempted the ORC request yet.
His flights today have a delayed CGK-CMB leaving a 5 minute connection, which means he may not make his CMB-AUH, therefore scuppering his AUH-FCO flight on EY which while on separate tickets, was booked with a 4.5 hour buffer.
His flights today have a delayed CGK-CMB leaving a 5 minute connection, which means he may not make his CMB-AUH, therefore scuppering his AUH-FCO flight on EY which while on separate tickets, was booked with a 4.5 hour buffer.
I do hope them make it, though.
Apr 15, 2024, 4:42 pm
#1570
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 820
And I gotta say to be honest..the service that Sri Lankan offered is better than any other airline!
First they cancelled the flight and automatically rebooked you to a not working solution..just like ba usually does.
But then they pro actively send me an email how I would like to get rebooked and say all on qr.. no questions asked 30min later new ticket including first!
Then they have a 90min delay and the plane waits for us in Colombo!!
Last time when I had a 20min delay on ba into T3 being GGL on a first Ticket to new York they just rebooked me to 3h later because my connection time had dropped under 50min..
Instead of picking me up I would have missed my meeting in NY.. so I quickly walked over to the gate at T5 and convinced the surprised agent to give me back 1a again as the boarding had just started.
The metal is old with UL.. but the service is always good and for me they had always taken good care of me.
Apr 17, 2024, 8:33 pm
#1571
Join Date: Jun 2023
Location: UK, South Korea, Singapore
Programs: BAEC GGL, KrisFlyer Gold, Delta Platinum, Marriott Ambassador, Blah ~ Blah.. something more
Posts: 166
I spoke with the GGL team regarding my request to ORC for the cancellation of my 10 April Jakarta - Colombo flight.
After explaining the situation on the phone, I sent them the pre-cancellation flight information, cancellation notice email and original ticket number via email and a few hours later I was informed by the agent assigned to me that my request was approved and would be forwarded to the tracking department and the remaining TP would be credited.
I'm glad this worked out so well.
After explaining the situation on the phone, I sent them the pre-cancellation flight information, cancellation notice email and original ticket number via email and a few hours later I was informed by the agent assigned to me that my request was approved and would be forwarded to the tracking department and the remaining TP would be credited.
I'm glad this worked out so well.
Apr 18, 2024, 1:31 am
#1572
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold Guest List
Posts: 1,442
I’m grateful for the advice on this thread to wait for the AUH office to email back.
I got replies earlier this week and my cancelled CMB-AUH flight on 17/5 has been changed exactly as requested to QR. The routing will earn me an extra 60 tier points and give me the chance (I think, D and A class) to try the Al Sawfa lounge.
The only negative is that my bed at the AUH Premier Inn will get precious little use before my 1010 flight back to LHR.
I got replies earlier this week and my cancelled CMB-AUH flight on 17/5 has been changed exactly as requested to QR. The routing will earn me an extra 60 tier points and give me the chance (I think, D and A class) to try the Al Sawfa lounge.
The only negative is that my bed at the AUH Premier Inn will get precious little use before my 1010 flight back to LHR.
Apr 18, 2024, 5:03 am
#1573
Join Date: Jan 2007
Posts: 4,727
I spoke with the GGL team regarding my request to ORC for the cancellation of my 10 April Jakarta - Colombo flight.
After explaining the situation on the phone, I sent them the pre-cancellation flight information, cancellation notice email and original ticket number via email and a few hours later I was informed by the agent assigned to me that my request was approved and would be forwarded to the tracking department and the remaining TP would be credited.
I'm glad this worked out so well.
After explaining the situation on the phone, I sent them the pre-cancellation flight information, cancellation notice email and original ticket number via email and a few hours later I was informed by the agent assigned to me that my request was approved and would be forwarded to the tracking department and the remaining TP would be credited.
I'm glad this worked out so well.
Apr 18, 2024, 6:44 am
#1574
Join Date: Jun 2023
Location: UK, South Korea, Singapore
Programs: BAEC GGL, KrisFlyer Gold, Delta Platinum, Marriott Ambassador, Blah ~ Blah.. something more
Posts: 166
Yes it was a pre-notified cancellation, that's why I asked first on the phone too. The agent who handled me checked it and told me to mail her the relevant documents.
I was then informed by her that my request was approved and forwarded to the tracking department and that the remaining TP would be processed within 28 days.
Actually, I had a similar experience so I wasn't expecting it but GGL team tried their best to help me / I'm okay if it doesn't happen... At least the Qatar flight gave me some freedom from curry and recliners...
I was then informed by her that my request was approved and forwarded to the tracking department and that the remaining TP would be processed within 28 days.
Actually, I had a similar experience so I wasn't expecting it but GGL team tried their best to help me / I'm okay if it doesn't happen... At least the Qatar flight gave me some freedom from curry and recliners...
Apr 18, 2024, 6:47 am
#1575
Join Date: Jan 2014
Location: BOGish. VLCish. It's complicated.
Programs: BA
Posts: 817
Yes it was a pre-notified cancellation, that's why I asked first on the phone too. The agent who handled me checked it and told me to mail her the relevant documents.
I was then informed by her that my request was approved and forwarded to the tracking department and that the remaining TP would be processed within 28 days.
Actually, I had a similar experience so I wasn't expecting it but GGL team tried their best to help me / I'm okay if it doesn't happen... At least the Qatar flight gave me some freedom from curry and recliners...
I was then informed by her that my request was approved and forwarded to the tracking department and that the remaining TP would be processed within 28 days.
Actually, I had a similar experience so I wasn't expecting it but GGL team tried their best to help me / I'm okay if it doesn't happen... At least the Qatar flight gave me some freedom from curry and recliners...