Feb 19, 2019, 4:24 am
Last edit by: IanWorthington
Meet Up & Tips Thread AUH-CMB-CGK fare:
TIPS
PSA: You WILL receive TPs and Avios even on promotional fare I Class (the no miles restriction only applies to UL's own programme).
1. The footrest on the Neo is pretty useless. It's not deep enough to hold both feet, and too high for anyone over 5ft!
2. The IFE on the Neo is crisp, but the screens on the A321-200s are also very good - they fold out from the central armrest
3. Despite the 2300 departure time from AUH, meals are provided - and thus the lights come on. There's no blindfold in the UL miniature amenity kit, so bring your own.
4. Even with the seat in front of you fully reclined, there is plenty of space to get out
5. Despite the IFE and power boxes, there is a huge amount of legroom (even for me at 6ft).
6. Upon arrival into CGK, try and grab a golf-buggy to Passport Control. It is free, and tipping is hugely frowned upon (there's a sign) - it's much quicker than walking.
7. Dependent on your passport, you may have to fill in an Immigration form. UL do not stock them onboard.
8. Once through to the baggage hall, grab a Customs form, UL wont provide this on the plane, but you'll need it to exit into the main arrivals area.
9. If using Grab Taxi (around 60% cheaper than the official airport taxis), head to the right once through into the main Arrivals area. It will lead into the car park, where you will meet your driver.
10. UL use Check-In Desks C5-C9 - between entrances 2 and 3. There is Security upon entry, but only for your baggage.
11. The Saphire CGK lounge has poor air-con, but decent drinks and acceptable food choices. Good wifi too, with views of the runway, so you can spot your plane landing. The buffet area has the best air-con if you're warm.
12. There is no Fast Track for UL passengers, and be cautious of the Ladies Only Lane at security - which often has shorter queues, but which I couldn't use.
13. If it's a bussed departure from CMB (clue:the downstairs gates) don't bust a gut to kick your heels in the lounge. J-class passengers are the very last ones to be picked (by a dedicated bus). If you are last minute, let one of the supervisors know and he/she will facilitate your passage through security. This can be a successful ploy if you are simply impatient and have a J-class bc
14. At CGK UL will check bags on separate tickets to final destination -- reportedly this holds even where non-OneWorld carriers are involved.
Irrops/ Cancellations
Email [email protected] with your preferred routing
Routings that have been accepted onto QR are
CGK-DOH (J) - AUH (F)
CMB-DOH (J) - AUH (F)
There is no J class, only F between DOH and AUH/DXB
UL has also rerouted direct to AUH on Eithad
If the CMB-AUH leg is cancelled - see if flying to Dubai is an option for you
Date Changes
Email [email protected] with your requested date changes
I emailed the above and they were able to change the flights but I had to call in to pay the fare difference - DON"T USE SKYPE as the line wasn't great to the call centre and the UL secure payment wouldn't take the keystrokes - instead call via a local contact centre number https://www.srilankan.com/en_uk/flyi...-us/contact-us I used the UK number +442085382000 and was connected to the same call centre and was able to pay the fare difference.
Original Route Crediting (ORC)
If you are collecting British Airways Tier Points and your flights were cancelled causing you to lose tier points when you were rerouted you may be able to claim ORC from the BA Executive Club - please see the following thread
https://www.flyertalk.com/forum/brit...r-s-guide.html
Missing Avios and Tier Points
Please refer to the following process note
https://www.flyertalk.com/forum/36270663-post10.html
Electronic Visa On Arrival
TIPS
PSA: You WILL receive TPs and Avios even on promotional fare I Class (the no miles restriction only applies to UL's own programme).
1. The footrest on the Neo is pretty useless. It's not deep enough to hold both feet, and too high for anyone over 5ft!
2. The IFE on the Neo is crisp, but the screens on the A321-200s are also very good - they fold out from the central armrest
3. Despite the 2300 departure time from AUH, meals are provided - and thus the lights come on. There's no blindfold in the UL miniature amenity kit, so bring your own.
4. Even with the seat in front of you fully reclined, there is plenty of space to get out
5. Despite the IFE and power boxes, there is a huge amount of legroom (even for me at 6ft).
6. Upon arrival into CGK, try and grab a golf-buggy to Passport Control. It is free, and tipping is hugely frowned upon (there's a sign) - it's much quicker than walking.
7. Dependent on your passport, you may have to fill in an Immigration form. UL do not stock them onboard.
8. Once through to the baggage hall, grab a Customs form, UL wont provide this on the plane, but you'll need it to exit into the main arrivals area.
9. If using Grab Taxi (around 60% cheaper than the official airport taxis), head to the right once through into the main Arrivals area. It will lead into the car park, where you will meet your driver.
10. UL use Check-In Desks C5-C9 - between entrances 2 and 3. There is Security upon entry, but only for your baggage.
11. The Saphire CGK lounge has poor air-con, but decent drinks and acceptable food choices. Good wifi too, with views of the runway, so you can spot your plane landing. The buffet area has the best air-con if you're warm.
12. There is no Fast Track for UL passengers, and be cautious of the Ladies Only Lane at security - which often has shorter queues, but which I couldn't use.
13. If it's a bussed departure from CMB (clue:the downstairs gates) don't bust a gut to kick your heels in the lounge. J-class passengers are the very last ones to be picked (by a dedicated bus). If you are last minute, let one of the supervisors know and he/she will facilitate your passage through security. This can be a successful ploy if you are simply impatient and have a J-class bc
14. At CGK UL will check bags on separate tickets to final destination -- reportedly this holds even where non-OneWorld carriers are involved.
Irrops/ Cancellations
Email [email protected] with your preferred routing
Routings that have been accepted onto QR are
CGK-DOH (J) - AUH (F)
CMB-DOH (J) - AUH (F)
There is no J class, only F between DOH and AUH/DXB
UL has also rerouted direct to AUH on Eithad
If the CMB-AUH leg is cancelled - see if flying to Dubai is an option for you
Date Changes
Email [email protected] with your requested date changes
I emailed the above and they were able to change the flights but I had to call in to pay the fare difference - DON"T USE SKYPE as the line wasn't great to the call centre and the UL secure payment wouldn't take the keystrokes - instead call via a local contact centre number https://www.srilankan.com/en_uk/flyi...-us/contact-us I used the UK number +442085382000 and was connected to the same call centre and was able to pay the fare difference.
Original Route Crediting (ORC)
If you are collecting British Airways Tier Points and your flights were cancelled causing you to lose tier points when you were rerouted you may be able to claim ORC from the BA Executive Club - please see the following thread
https://www.flyertalk.com/forum/brit...r-s-guide.html
Missing Avios and Tier Points
Please refer to the following process note
https://www.flyertalk.com/forum/36270663-post10.html
Electronic Visa On Arrival
- VoA may be obtained in advance via https://molina.imigrasi.go.id/
- Full details at https://molina.imigrasi.go.id/front/info/evoa
Electronic Customs Declaration
You will need to complete the declaration upon landing https://ecd.beacukai.go.id/
MEET-UP
Flight format: DD-MM-YY ULxxx AUH-CMB Username
Addendum 23-02-19: Please also add:
1. Positioning flights in the same format as above
2. Related hotel stays in a similar format: DD-MM-YY XXX(airport code) Hotel name Username
June 2024
July 2024
Frequency of Sales Events
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023 £732 (see https://www.flyertalk.com/forum/35768361-post1343.html)
31 Jan 2024 £725 (see https://www.flyertalk.com/forum/35961171-post1440.html)
You will need to complete the declaration upon landing https://ecd.beacukai.go.id/
MEET-UP
Flight format: DD-MM-YY ULxxx AUH-CMB Username
Addendum 23-02-19: Please also add:
1. Positioning flights in the same format as above
2. Related hotel stays in a similar format: DD-MM-YY XXX(airport code) Hotel name Username
June 2024
July 2024
Frequency of Sales Events
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023 £732 (see https://www.flyertalk.com/forum/35768361-post1343.html)
31 Jan 2024 £725 (see https://www.flyertalk.com/forum/35961171-post1440.html)
Oneworld: UL: DXB-CGK in J, $800 R/T
Mar 3, 2024, 6:05 am
#1486
Join Date: Aug 2016
Programs: BAEC GOLD
Posts: 294
CGK was able to check my bags through to DOH, but however I was struck with a 2 hour delay for the CMB-AUH sector. Understandably QR will not rebook me for free, at the end I bought my own ticket on the 0545 flight. It was a very dreadful overnight at AUH.
Mar 3, 2024, 6:06 am
#1487
Join Date: Apr 2014
Location: Taif, KSA
Programs: BA GGL, HH Diamond
Posts: 1,915
I’m pretty relaxed about connection times but wouldn’t risk that on separate tickets, if for any reason you can’t check in or you’re delayed then you’re screwed.
Mar 3, 2024, 6:17 am
#1488
Join Date: Apr 2014
Location: Taif, KSA
Programs: BA GGL, HH Diamond
Posts: 1,915
Didn’t want to post after my last experience of UL (and potentially jinx myself) but flight left CGK about 50 minutes late.
We arrived about 15 minutes late into CMB and I’m currently onboard the flight to AUH, we should have an on time departure with a flight time to AUH of about 4:40.
I really hope UL continue as this is a nice way to travel with great TP for not a huge amount of money. Even the wife has talked about wanting to join me on a future trip although that will probably include a few days in Jakarta/surrounding area rather than a flight back the next day.
Crew, service, food and drinks have been brilliant as is usual on UL.
We arrived about 15 minutes late into CMB and I’m currently onboard the flight to AUH, we should have an on time departure with a flight time to AUH of about 4:40.
I really hope UL continue as this is a nice way to travel with great TP for not a huge amount of money. Even the wife has talked about wanting to join me on a future trip although that will probably include a few days in Jakarta/surrounding area rather than a flight back the next day.
Crew, service, food and drinks have been brilliant as is usual on UL.
Mar 3, 2024, 10:27 am
#1489
Join Date: Feb 2022
Location: YEG/KWI
Programs: EK Gold, QR Gold, Delta Silver Medallion, BAEC Bronze
Posts: 479
Wouldn't recommend doing that, the UL flights are extremely unpredictable in terms of delays. Russian roulette has better odds than on-time UL flights.
Mar 4, 2024, 5:24 am
#1490
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,191
If you are booking long enough in advance you might minimise the £-risk by buying a one-way out of AUH for the next day. If you do this and want QR it can sometimes be worth looking at AUH-DOH -XXX, where XXX is a regional destination,
BUT note that the CMB AUH flight getting wiped out/cancelled - isn't exactly unheard of. In such a case the 05:30 AUK DOH flight would be useful if UL put you on their CMB DXB service: budget two hours and £50+ for the surface connection between DXB and AUH. The handy alternative might be being put on the CMB DOH service, but this can run foul of UL's access to business (A/F) seats between DOH and AUH. Even though you might not be interested in that final sector, it has to be ticketed.
Mar 5, 2024, 2:23 am
#1491
Join Date: Jun 2015
Location: London
Programs: BAEC Silver, Iberia Oro, Finnair Platinum, Hilton Diamond
Posts: 32
Looks like for the moment we're good:
From: https://www.newswire.lk/2024/03/05/s...ovt-decisions/
The Government has decided to maintain the services of national carrier, SriLankan Airlines for another 6 months, Sri Lanka’s Minister of Aviation Nimal Siripala de Silva announced today.
Addressing the media, Minister Nimal Siripala de Silva said that Cabinet approval has been granted to allocate funds to maintain the services of SriLankan Airlines for another 6 months.
He further said that the Cabinet has also approved the proposal for the Government to absorb the USD 510 million outstanding debt by SriLankan Airlines.
The Aviation Minister also revealed that the calling of bids for SriLankan Airlines has been extended for 45 days.
Addressing the media, Minister Nimal Siripala de Silva said that Cabinet approval has been granted to allocate funds to maintain the services of SriLankan Airlines for another 6 months.
He further said that the Cabinet has also approved the proposal for the Government to absorb the USD 510 million outstanding debt by SriLankan Airlines.
The Aviation Minister also revealed that the calling of bids for SriLankan Airlines has been extended for 45 days.
Mar 5, 2024, 6:58 am
#1492
Join Date: Sep 2021
Posts: 97
Quick DP: AUH to CMB leg cancelled. Contacted AUH ticketing office and requested to reroute via DOH, agent proposed DXB-CMB as there’s no F/J space on AUH-DOH. UL to arrange transport from AUH to DXB. Station manager’s contact info provided and it seems they’re able to pick me up from my hotel.
Will gladly take this — the A330 hard product out of DXB is vastly superior. My hotel c/o is at 4, and I’m happy to leave a bit early.
Will gladly take this — the A330 hard product out of DXB is vastly superior. My hotel c/o is at 4, and I’m happy to leave a bit early.
Mar 5, 2024, 12:58 pm
#1493
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,809
Quick DP: AUH to CMB leg cancelled. Contacted AUH ticketing office and requested to reroute via DOH, agent proposed DXB-CMB as there’s no F/J space on AUH-DOH. UL to arrange transport from AUH to DXB. Station manager’s contact info provided and it seems they’re able to pick me up from my hotel.
Will gladly take this — the A330 hard product out of DXB is vastly superior. My hotel c/o is at 4, and I’m happy to leave a bit early.
Will gladly take this — the A330 hard product out of DXB is vastly superior. My hotel c/o is at 4, and I’m happy to leave a bit early.
Mar 22, 2024, 8:05 am
#1494
Join Date: Jan 2014
Location: BOGish. VLCish. It's complicated.
Programs: BA
Posts: 817
Frequency of Sales Events
For those, like me, newcomers to this route, wondering how often the sales are. Going back through this forum I find:
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023
31 Jan 2024
So when's the next one? Aug/Sept seems a fair bet for one with not enough data points from March until then to form the basis for a guess. Google suggests peak travel season is June - August, Ramadan is March - April this year.
I've added this to the wiki for ease of reference
For those, like me, newcomers to this route, wondering how often the sales are. Going back through this forum I find:
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023
31 Jan 2024
So when's the next one? Aug/Sept seems a fair bet for one with not enough data points from March until then to form the basis for a guess. Google suggests peak travel season is June - August, Ramadan is March - April this year.
I've added this to the wiki for ease of reference
Last edited by IanWorthington; May 31, 2024 at 2:27 pm
Mar 22, 2024, 8:34 am
#1495
Join Date: Jul 2023
Location: YWG/BAH/DMM
Posts: 171
Frequency of Sales Events
For those, like me, newcomers to this route, wondering how often the sales are. Going back through this forum I find:
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023
31 Jan 2024
So when's the next one? Aug/Sept seems a fair bet for one with not enough data points from March until then to form the basis for a guess. Google suggests peak travel season is June - August, Ramadan is March - April this year.
For those, like me, newcomers to this route, wondering how often the sales are. Going back through this forum I find:
29 Dec 2018
1 Sep 2019
19 Sep 2019
9 Oct 2019
29 Nov 2019
18 Dec 2019
16 Jan 2020
19 Feb 2020
(Covid: Jan 2020 - May 2023)
31 Aug 2023
24 Nov 2023
31 Jan 2024
So when's the next one? Aug/Sept seems a fair bet for one with not enough data points from March until then to form the basis for a guess. Google suggests peak travel season is June - August, Ramadan is March - April this year.
Keeping an eye on this as well.
Hopefully something comes up for EOY travel.
Mar 22, 2024, 11:38 am
#1497
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,304
Does anyone have an up to date contact to be able to make the one free change to the booking, I’ve tried some of the numbers on the booking confirmation via Skype but can’t seem to actually connect
Mar 22, 2024, 10:07 pm
#1498
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,969
Edit: Found it: [email protected]
Mar 29, 2024, 6:04 am
#1500
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,191