Cars at CMH (Columbus, OH)
May 27, 2014, 7:17 am
#61
Join Date: Dec 2013
Posts: 195
Do you regularly initiate chargebacks at businesses where you don't get exactly what you want? Honestly curious. There are plenty of times I'm not thrilled with the service I get at any number of businesses, but I've never told my bank to refuse to pay. If you didn't like the service you received (but received a service nonetheless) then write the manager and use a competitor the next time.
May 27, 2014, 4:17 pm
#62
Join Date: Aug 2012
Programs: National Executive Elite, Avis Chairmans Club, Hertz Presidents Circle
Posts: 328
I threatened a chargeback once due to an unresolved billing issue. Went all the way to the VP of my Group for my state. Upon speaking with him they resolved the issue enough so I didn't pursue the chargeback. He also advised me when they receive chargebacks they consider it a non-payment of the rental and you are put on the DNR list. Imo that's a huge price to pay for not receiving your promised Executive Selection service.
Also what would you do if you got there and the EA/ES aisles were completely empty? Do a chargeback if they gave you a vehicle from a different row, or in your reserved class? This happened to me before. Got to MSP at 5:00 AM and all they had on the aisle was minivans or a beat up Nissan Versa at the end of the Alamo aisle. They told me take my pick as the car porters don't come in until just before 7:00 AM. My reserved class was full size. I left in the Versa and just came back and exchanged for a Maxima later in the day.
My suggestion is you'd most likely be better off to send a complaint to the social media department at National or to the Emerald Club. Ask for a free day posted to your Emerald account for the inconvenience. Most likely they'll give it to you to appease you.
Also what would you do if you got there and the EA/ES aisles were completely empty? Do a chargeback if they gave you a vehicle from a different row, or in your reserved class? This happened to me before. Got to MSP at 5:00 AM and all they had on the aisle was minivans or a beat up Nissan Versa at the end of the Alamo aisle. They told me take my pick as the car porters don't come in until just before 7:00 AM. My reserved class was full size. I left in the Versa and just came back and exchanged for a Maxima later in the day.
My suggestion is you'd most likely be better off to send a complaint to the social media department at National or to the Emerald Club. Ask for a free day posted to your Emerald account for the inconvenience. Most likely they'll give it to you to appease you.
May 28, 2014, 3:50 pm
#63
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Haha! You want to do a chargeback because you couldn't pick your own car? That might be one of the most ridiculous things I've ever read. The issues with one-ways from this (and other franchised locations) is well known and documented. I think it is a shame that National doesn't control it's franchises better, but I don't think you have any right to initiate a chargeback.
May 28, 2014, 3:56 pm
#64
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Wow, really? I dislike the CMH location as much as the next guy (see above posts), but this is absurd.
Do you regularly initiate chargebacks at businesses where you don't get exactly what you want? Honestly curious. There are plenty of times I'm not thrilled with the service I get at any number of businesses, but I've never told my bank to refuse to pay. If you didn't like the service you received (but received a service nonetheless) then write the manager and use a competitor the next time.
Do you regularly initiate chargebacks at businesses where you don't get exactly what you want? Honestly curious. There are plenty of times I'm not thrilled with the service I get at any number of businesses, but I've never told my bank to refuse to pay. If you didn't like the service you received (but received a service nonetheless) then write the manager and use a competitor the next time.
May 28, 2014, 8:12 pm
#65
Join Date: Aug 2012
Programs: National Executive Elite, Avis Chairmans Club, Hertz Presidents Circle
Posts: 328
I would consider it more of an annoyance not to be able to choose from ES/EA. If you are so determined, maybe you should file the chargeback and see if your credit card issuer takes your side. I have a feeling that they may not since you accepted a vehicle, used it for the full time intended, and then returned it.
Just don't say you weren't warned if you wind up on Enterprise, Alamo, National do not rent list if you win your chargeback.
Just don't say you weren't warned if you wind up on Enterprise, Alamo, National do not rent list if you win your chargeback.
May 28, 2014, 9:55 pm
#67
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
A proper outcome would be to get rid of franchises. Sorry, its cheaper to do things directly. But in the alternative, why not print confirmations that actually disclose this? If I recieved such a notice when booking and ES wasn't listed on my confirmation, frankly, I probably would have proceeded with the rental. But it wasn't, and therefore I was not given what I was entitled to.
May 29, 2014, 7:34 am
#68
Moderator: National Car
Join Date: Sep 2011
Location: SE MI
Programs: Delta PM, National EE, Hertz PC, Hilton DM
Posts: 2,168
You know that Executive Selection just means you're guaranteed a Full Size or better on a midsize reservation, right? And you got a full size Charger, per your own admission. Not sure what basis there is to complain, given that you weren't actually "entitled" (ES or not) to anything else but the car you in fact drove off the lot.
Where were you one-waying the car to? Pass any National locations along the way? Did you change out the car? If not, why not? Because if the Charger was that offensive to you, you could have swapped out at any other corporate location for something else. You chose not to. Now, you are looking to avoid paying a merchant even though you received the vehicle you bargained for, and did not even "mitigate your damages," so to speak.
It's hard to tell if at this point you are just posting for the sake of being negative or because you genuinely want a resolution. I'm guessing the former, because we have already explained to you multiple times why this is not worth pursuing. Maybe worth asking for a free day or a small voucher for the inconvenience, but that's even pushing the bounds of reasonable. Of course, if it bothers you that much, go see how you do with the other agencies, because in all likelihood you will be placed on the EAN DNR list should you follow through with your statements. That's the beauty of a free market; there are a dozen other rental companies eager to get you in their car. Maybe you'll have an awesome experience elsewhere, and you can come back and tell all of us about it.
Where were you one-waying the car to? Pass any National locations along the way? Did you change out the car? If not, why not? Because if the Charger was that offensive to you, you could have swapped out at any other corporate location for something else. You chose not to. Now, you are looking to avoid paying a merchant even though you received the vehicle you bargained for, and did not even "mitigate your damages," so to speak.
It's hard to tell if at this point you are just posting for the sake of being negative or because you genuinely want a resolution. I'm guessing the former, because we have already explained to you multiple times why this is not worth pursuing. Maybe worth asking for a free day or a small voucher for the inconvenience, but that's even pushing the bounds of reasonable. Of course, if it bothers you that much, go see how you do with the other agencies, because in all likelihood you will be placed on the EAN DNR list should you follow through with your statements. That's the beauty of a free market; there are a dozen other rental companies eager to get you in their car. Maybe you'll have an awesome experience elsewhere, and you can come back and tell all of us about it.
May 29, 2014, 10:55 am
#69
Join Date: Dec 2013
Posts: 195
You could have walked away and taken your business elsewhere. You didn't. For that reason it actually seems unreasonable of you to take their car and then refuse to pay after the fact.
It's not a foreign concept, it's a matter of being inappropriate given the situation.
May 29, 2014, 1:18 pm
#70
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
You know that Executive Selection just means you're guaranteed a Full Size or better on a midsize reservation, right? And you got a full size Charger, per your own admission. Not sure what basis there is to complain, given that you weren't actually "entitled" (ES or not) to anything else but the car you in fact drove off the lot.
Where were you one-waying the car to? Pass any National locations along the way? Did you change out the car? If not, why not? Because if the Charger was that offensive to you, you could have swapped out at any other corporate location for something else. You chose not to. Now, you are looking to avoid paying a merchant even though you received the vehicle you bargained for, and did not even "mitigate your damages," so to speak.
It's hard to tell if at this point you are just posting for the sake of being negative or because you genuinely want a resolution. I'm guessing the former, because we have already explained to you multiple times why this is not worth pursuing. Maybe worth asking for a free day or a small voucher for the inconvenience, but that's even pushing the bounds of reasonable. Of course, if it bothers you that much, go see how you do with the other agencies, because in all likelihood you will be placed on the EAN DNR list should you follow through with your statements. That's the beauty of a free market; there are a dozen other rental companies eager to get you in their car. Maybe you'll have an awesome experience elsewhere, and you can come back and tell all of us about it.
Where were you one-waying the car to? Pass any National locations along the way? Did you change out the car? If not, why not? Because if the Charger was that offensive to you, you could have swapped out at any other corporate location for something else. You chose not to. Now, you are looking to avoid paying a merchant even though you received the vehicle you bargained for, and did not even "mitigate your damages," so to speak.
It's hard to tell if at this point you are just posting for the sake of being negative or because you genuinely want a resolution. I'm guessing the former, because we have already explained to you multiple times why this is not worth pursuing. Maybe worth asking for a free day or a small voucher for the inconvenience, but that's even pushing the bounds of reasonable. Of course, if it bothers you that much, go see how you do with the other agencies, because in all likelihood you will be placed on the EAN DNR list should you follow through with your statements. That's the beauty of a free market; there are a dozen other rental companies eager to get you in their car. Maybe you'll have an awesome experience elsewhere, and you can come back and tell all of us about it.
May 29, 2014, 1:36 pm
#71
Join Date: Aug 2012
Programs: National Executive Elite, Avis Chairmans Club, Hertz Presidents Circle
Posts: 328
If you wanted/needed an SUV you should've reserved that type of vehicle then. There is no guarantee that ES would've had an SUV or BMW that you mentioned earlier anyways. The only guarantee on ES is that it will have Full Size or larger vehicles.
May 29, 2014, 2:56 pm
#72
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
You know that Executive Selection just means you're guaranteed a Full Size or better on a midsize reservation, right? And you got a full size Charger, per your own admission. Not sure what basis there is to complain, given that you weren't actually "entitled" (ES or not) to anything else but the car you in fact drove off the lot.
Where were you one-waying the car to? Pass any National locations along the way? Did you change out the car? If not, why not? Because if the Charger was that offensive to you, you could have swapped out at any other corporate location for something else. You chose not to. Now, you are looking to avoid paying a merchant even though you received the vehicle you bargained for, and did not even "mitigate your damages," so to speak.
It's hard to tell if at this point you are just posting for the sake of being negative or because you genuinely want a resolution. I'm guessing the former, because we have already explained to you multiple times why this is not worth pursuing. Maybe worth asking for a free day or a small voucher for the inconvenience, but that's even pushing the bounds of reasonable. Of course, if it bothers you that much, go see how you do with the other agencies, because in all likelihood you will be placed on the EAN DNR list should you follow through with your statements. That's the beauty of a free market; there are a dozen other rental companies eager to get you in their car. Maybe you'll have an awesome experience elsewhere, and you can come back and tell all of us about it.
Where were you one-waying the car to? Pass any National locations along the way? Did you change out the car? If not, why not? Because if the Charger was that offensive to you, you could have swapped out at any other corporate location for something else. You chose not to. Now, you are looking to avoid paying a merchant even though you received the vehicle you bargained for, and did not even "mitigate your damages," so to speak.
It's hard to tell if at this point you are just posting for the sake of being negative or because you genuinely want a resolution. I'm guessing the former, because we have already explained to you multiple times why this is not worth pursuing. Maybe worth asking for a free day or a small voucher for the inconvenience, but that's even pushing the bounds of reasonable. Of course, if it bothers you that much, go see how you do with the other agencies, because in all likelihood you will be placed on the EAN DNR list should you follow through with your statements. That's the beauty of a free market; there are a dozen other rental companies eager to get you in their car. Maybe you'll have an awesome experience elsewhere, and you can come back and tell all of us about it.
This rental being a one way adds to the complication. There has been reports from other locations that one ways aren't usually allowed full choice anyways.
I really don't think the OP has much grounds for a serious complaint.
May 29, 2014, 5:56 pm
#73
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
No, there isn't. But ES has a large selection of vehicles including cars better than a full size probably 95% of the time. Thats why I rent from National. I roll the dice. And 95% of the time it pans out. If the location can't give me ES service due to a one way, so be it, just say so up front to give me the opportunity to consider my options.
May 29, 2014, 6:04 pm
#74
Suspended
Join Date: Nov 2004
Location: London
Programs: BA GGL, AA 1MM LT GLD, SPG PLAT, National Exec Selc, Hilton Diamond, Hyatt Plat, Marriott Silver
Posts: 8,278
Customer Serivce just responded with an offer of two free day coupons. Given that the rental was three days (and I'm happy to pay something for the car I did take), and the cost of this rental was less than that of those I generally use free day coupons for, I accepted this as compensation.
May 30, 2014, 10:02 am
#75
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
No, there isn't. But ES has a large selection of vehicles including cars better than a full size probably 95% of the time. Thats why I rent from National. I roll the dice. And 95% of the time it pans out. If the location can't give me ES service due to a one way, so be it, just say so up front to give me the opportunity to consider my options.
National should add a disclaimer that one way rentals may be limited in their choice of vehicles.