Originally Posted by dwbf11

You know that Executive Selection just means you're guaranteed a Full Size or better on a midsize reservation, right? And you got a full size Charger, per your own admission. Not sure what basis there is to complain, given that you weren't actually "entitled" (ES or not) to anything else but the car you in fact drove off the lot.

Where were you one-waying the car to? Pass any National locations along the way? Did you change out the car? If not, why not? Because if the Charger was that offensive to you, you could have swapped out at any other corporate location for something else. You chose not to. Now, you are looking to avoid paying a merchant even though you received the vehicle you bargained for, and did not even "mitigate your damages," so to speak.

It's hard to tell if at this point you are just posting for the sake of being negative or because you genuinely want a resolution. I'm guessing the former, because we have already explained to you multiple times why this is not worth pursuing. Maybe worth asking for a free day or a small voucher for the inconvenience, but that's even pushing the bounds of reasonable. Of course, if it bothers you that much, go see how you do with the other agencies, because in all likelihood you will be placed on the EAN DNR list should you follow through with your statements. That's the beauty of a free market; there are a dozen other rental companies eager to get you in their car. Maybe you'll have an awesome experience elsewhere, and you can come back and tell all of us about it.

Originally Posted by Tony King

If you wanted/needed an SUV you should've reserved that type of vehicle then. There is no guarantee that ES would've had an SUV or BMW that you mentioned earlier anyways. The only guarantee on ES is that it will have Full Size or larger vehicles.