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-   -   Topguest additional points for checkins [Update Jan 2014 - program has ended] (https://www.flyertalk.com/forum/milesbuzz/1094376-topguest-additional-points-checkins-update-jan-2014-program-has-ended.html)

MarkMColo Apr 12, 2012 8:44 am

United posting again
 
After check ins seemed to stop posting on 4/5, I just noticed the miles for several more days have posted. Seems to have just been one of those not-so-infrequent glitches.

patriots68 Apr 12, 2012 7:36 pm

Haven't had any problem with Double Tree or Hampton Inn Points posting, although I have stopped going for broke every day because I don't want my account shut down

celetheo Apr 17, 2012 11:07 am

Hey flyers, it seems like UA miles aren't posting for a few others but you are still receiving emails. I made the (perhaps dumb) mistake of cancelling email notifications and wonder if that could contribute to mine not posting? They haven't posted since 3/28 or so...

I recently changed my email address and registered again, but still no emails..

DCBob Apr 17, 2012 11:16 am


Originally Posted by BigRedBears (Post 18365593)
Has anyone seen points for United since Apr 5?

Yes:

4/14/2012 TOPGUEST BONUS MILES 50

This was for activity on April 13, 2012. They are posting routinely 1 day after my Foursquare airport check-ins.

DCBob Apr 17, 2012 11:19 am


Originally Posted by celetheo (Post 18410183)
Hey flyers, it seems like UA miles aren't posting for a few others but you are still receiving emails. I made the (perhaps dumb) mistake of cancelling email notifications and wonder if that could contribute to mine not posting? They haven't posted since 3/28 or so...

I recently changed my email address and registered again, but still no emails..

Not in my case. I have yet to receive a SINGLE email in 2012, yet the bonus miles post routinely a day after check-in. I haven't missed a single bonus posting.

Gamecock Apr 17, 2012 12:17 pm

My HH points seem to have dried up, IHGs are posting on the same day as the check-in.

virtuo0 Apr 17, 2012 2:38 pm

HH points are posting for double tree check-ins, but some what irregular.

Amyrlin Apr 21, 2012 12:42 pm

I have not had any IHG points post since the 12th, check in several times a week, but usually different hotels. They are showing on the Topguest account so I am hoping there is just a backlog.

cdmoye Apr 21, 2012 4:00 pm


Originally Posted by Gamecock (Post 18410632)
My HH points seem to have dried up, IHGs are posting on the same day as the check-in.

Same thing for me. I emailed TopGuest about it. Here is the exchange:

Me:

Hi there,

I have a question about Hampton Inn check-ins and HHonors. On the "Programs' list, it still says, "Get 50 Hilton HHonors Bonus Points for sharing your location or a photo at HamptonR or DoubleTree by HiltonT hotels." However, in the TopGuest T&C for the HHonors program, it says (related to Hampton Hotels) "This offer is valid from September 26, 2011, 12:01 a.m. EST through March 26, 2012, 11:59 p.m. EST." I'm not sure which section is correct, but I do know that, while I've been receiving emails from TopGuest about getting 50 HHonors points for my Hampton check-ins, I haven't seen any points show up in my HHonors account (which the T&C says should be within 48 hours). Is the Programs section out of date? Is Hampton no longer an option for HHonors?
Them:

Thanks for contacting us regarding the apparent discrepancy. We are in the process of discussing our agreements with our partners and in some cases, the program termination dates may appear out of date. Generally, if you can see the program listed on our website, then it is still valid. I apologize for the apparent confusion.

As for why you haven't been receiving your Hilton HHonors points for your Hampton Inn checkins, I'm not 100% sure. The rewards have been successfully submitted for processing. This appears to be affecting some users and not others. At this point, please contact Hilton HHonors directly.
So, I'm off to call HHonors....

David
Flyalog

debwany24 Apr 21, 2012 4:17 pm


Originally Posted by Amyrlin (Post 18436122)
I have not had any IHG points post since the 12th, check in several times a week, but usually different hotels. They are showing on the Topguest account so I am hoping there is just a backlog.

same here, last posting was on the 12th

MTHTravel Apr 22, 2012 8:46 am


Originally Posted by debwany24 (Post 18437052)
same here, last posting was on the 12th

My last posting was on April 1....

MarkMColo Apr 22, 2012 9:09 am


Originally Posted by MTHTravel (Post 18439801)
My last posting was on April 1....

Same for my wife, but mine have continued to post everyday.

deirdre Apr 22, 2012 5:46 pm

I got a Doubletree posting from yesterday, fwiw.

cdmoye Apr 23, 2012 10:55 am


Originally Posted by cdmoye (Post 18436985)
So, I'm off to call HHonors....

Following TopGuest's advice, I've called HHonors. HHonors has "opened a case with high importance" for me. This, apparently, means that someone will look at it and get back to me within 5-10 business days. I'd hate to see what "low importance" would be :)

Just to toss this out there, has anyone actually seen HHonors points post from a Hampton Inn checkin since March 27? Maybe the TopGuest guy is not correct that the programs page is accurate and it really is the T&C page that has the right info...

David
Flyalog

Aitchly Apr 23, 2012 12:45 pm


Originally Posted by cdmoye (Post 18446164)
Following TopGuest's advice, I've called HHonors. HHonors has "opened a case with high importance" for me. This, apparently, means that someone will look at it and get back to me within 5-10 business days. I'd hate to see what "low importance" would be :)

Just to toss this out there, has anyone actually seen HHonors points post from a Hampton Inn checkin since March 27? Maybe the TopGuest guy is not correct that the programs page is accurate and it really is the T&C page that has the right info...

David
Flyalog

I wonder if it is having a Hampton Inn check-in that stops the TG points from being delivered, whether lots of Hamptons or just one Hampton along with Doubletree check-ins.

In my case, I was in another city and stayed in a Hampton Inn instead of my usual Doubletree stop-bys. Soon after, the points stopped posting. [Odder still, I went to HHonors to check the date of my Hampton TG point posting . . . it has left the building and is no longer listed as part of my activity!]

Please let us know what Hilton tells you. I'd like some hope before I contact them myself!

deirdre Apr 23, 2012 6:06 pm

Also got a United posting today (from the same day as the Doubletree: Saturday).

flyerfrog Apr 23, 2012 8:36 pm

united, virgin, wyndham all posting fine for me over the weekend.

rdaven2003 Apr 25, 2012 12:11 pm

Suspicious account activity
 
I rcd the dreaded 'Suspicious account activity" e-mail today from Topguest. I have to admit I did try to stretch it a little. I have been getting points twice a day. I walk past Hilton, Best Western and Crown Plaza on the way to work and again on the way home. Then about 3 days ago I tried to get them 3 times in one day and it did not work. Then I get the e-mail threatening to terminate my account if I keep it up. It just stated that I violated the TOS Section (1) (c) and if I continue then I am out. I guess i will just have to not be greedy again.

pcharles Apr 25, 2012 12:21 pm


Originally Posted by rdaven2003 (Post 18459599)
I rcd the dreaded 'Suspicious account activity" e-mail today from Topguest. I have to admit I did try to stretch it a little. I have been getting points twice a day. I walk past Hilton, Best Western and Crown Plaza on the way to work and again on the way home. Then about 3 days ago I tried to get them 3 times in one day and it did not work. Then I get the e-mail threatening to terminate my account if I keep it up. It just stated that I violated the TOS Section (1) (c) and if I continue then I am out. I guess i will just have to not be greedy again.

There's points of interest leading to believe they've had or are in the middle of a programming update again. I've seen a few more landmines in the field...

Stubtify Apr 25, 2012 12:28 pm


Originally Posted by pcharles (Post 18459650)
There's points of interest leading to believe they've had or are in the middle of a programming update again. I've seen a few more landmines in the field...

I've seen a great improvement in the posting of points to my topguest account and the transfer of them to my respective loyalty accounts. United points post daily, if they skip a day they post 100 the next day. I'm only 100 or so points behind on HH and BW in my actual account vs my topguest.

They've turned a corner at least for me, and are really pretty good these past 2 weeks.

mromero07 Apr 25, 2012 1:33 pm


Originally Posted by cdmoye (Post 18436985)
Same thing for me. I emailed TopGuest about it. Here is the exchange:

Me:


Them:


So, I'm off to call HHonors....

David
Flyalog

Spoke to HH now. They say that the promotion expired 3/27/12 and to take it up with Topguest by emailing them at [email protected]. I'm not sure I want to do that since I don't want to flag my account. Priority Club still working just fine and so is United.

jackiesyu Apr 25, 2012 10:32 pm


Originally Posted by mromero07 (Post 18460087)
Spoke to HH now. They say that the promotion expired 3/27/12 and to take it up with Topguest by emailing them at [email protected]. I'm not sure I want to do that since I don't want to flag my account. Priority Club still working just fine and so is United.

My account still posting for HH so the "expired 3/27/12" is not true.

y2chen Apr 25, 2012 11:28 pm


Originally Posted by jackiesyu (Post 18462706)
My account still posting for HH so the "expired 3/27/12" is not true.

I believe this was only referring to Hampton Inn check-ins, not Doubletree check-ins

msc75 Apr 26, 2012 12:28 am

May be a stupid question, but does it matter if Facebook check-ins are immediately made invisible to "everyone but me"? Can Topguest still detect these? I'm getting tired of having people asking me why I'm checking into a hotel in the middle of the day and assuming my life is a lot more exciting than it is.

deirdre Apr 26, 2012 1:26 am


Originally Posted by msc75 (Post 18463043)
May be a stupid question, but does it matter if Facebook check-ins are immediately made invisible to "everyone but me"? Can Topguest still detect these? I'm getting tired of having people asking me why I'm checking into a hotel in the middle of the day and assuming my life is a lot more exciting than it is.

Now you know why I didn't connect my 4sq account to anything. :)

(You scared the cat, btw)

cdmoye Apr 26, 2012 7:54 am


Originally Posted by msc75 (Post 18463043)
May be a stupid question, but does it matter if Facebook check-ins are immediately made invisible to "everyone but me"? Can Topguest still detect these? I'm getting tired of having people asking me why I'm checking into a hotel in the middle of the day and assuming my life is a lot more exciting than it is.

The few times I did Facebook checkins before switching to 4sq-only, a guy commented on my hotel checkin and said that my wife must've finally come to her senses :)

DCBob Apr 27, 2012 8:10 am


Originally Posted by msc75 (Post 18463043)
May be a stupid question, but does it matter if Facebook check-ins are immediately made invisible to "everyone but me"? Can Topguest still detect these? I'm getting tired of having people asking me why I'm checking into a hotel in the middle of the day and assuming my life is a lot more exciting than it is.

Then why are you even using FB to check in? Just switch to Foursquare and your problem is solved.

Stubtify Apr 27, 2012 9:49 am


Originally Posted by DCBob (Post 18470491)
Then why are you even using FB to check in? Just switch to Foursquare and your problem is solved.

He is using foursquare, but his Facebook account is linked.

When you link your 4sq and FB accounts your 4sq checkins post to your FB. There is an option when you check in on 4sq to not share the checkin with FB...but you have to manually select it, and it is a pain to always remember. Unless you really need FB and 4Sq integration, it is easier to just unlink your facebook account:

http://support.foursquare.com/entrie...square-account

You do not have to share a 4sq checkin with FB to get topguest points.

DCBob Apr 27, 2012 11:02 am


Originally Posted by Stubtify (Post 18471015)
He is using foursquare, but his Facebook account is linked.

When you link your 4sq and FB accounts your 4sq checkins post to your FB. There is an option when you check in on 4sq to not share the checkin with FB...but you have to manually select it, and it is a pain to always remember. Unless you really need FB and 4Sq integration, it is easier to just unlink your facebook account:

http://support.foursquare.com/entrie...square-account

You do not have to share a 4sq checkin with FB to get topguest points.

I don't automatically share my 4SQ postings with FB. It's pretty easy to click on the "F" or "T" icons (if you have linked accounts) to prevent posting to FB or Twitter. He doesn't indicate his accounts are linked, because he refers to Facebook postings.

msc75 Apr 27, 2012 1:54 pm

It's a "she" not a "he", and a married one, which makes my check-ins even more interesting to people. Must be giving a Mrs.Robinson vibe.

The reason I use FB is because I've had problems getting the points with 4SQ before. I don't know if 4SQ is more sensitive to the distance. I'm a ways from the property when I check in. FB has been working great for me. I was just wondering if anyone has made their FB check-ins invisible to everyone but themselves and still got the points. I will try one today and see if it works.

Sorry that I scared a kitty :)

DCBob Apr 28, 2012 8:14 am


Originally Posted by msc75 (Post 18472450)
It's a "she" not a "he", and a married one, which makes my check-ins even more interesting to people. Must be giving a Mrs.Robinson vibe.

The reason I use FB is because I've had problems getting the points with 4SQ before. I don't know if 4SQ is more sensitive to the distance. I'm a ways from the property when I check in. FB has been working great for me. I was just wondering if anyone has made their FB check-ins invisible to everyone but themselves and still got the points. I will try one today and see if it works.

Sorry that I scared a kitty :)

Sorry, Ms. C75. I was just following stubtify's lead as to your gender. Anyway, 4SQ does know approximately how far away you are, and if it's too far away, you will be told so by 4SQ with an "Aww shucks, no points for this check-in" because your phone thinks you are too far away. Just don't check-in too many times when you are not near the property or TG will warn you or kick you out of the program!

Stubtify Apr 28, 2012 1:26 pm

Eek, sorry as well about that mix up as well msc75.

As far as being close to the locations... I'm highly doubt topguest can tell that foursquare thought you were not close enough. I believe it is people checking in to multiple places in short periods of time that they look for. When two locations are 12 miles away and you check in within 10 minutes of each other they know you're not really there.

m.foursquare.com doesn't care how close you are, and my phone's foursquare app location is so bad I'm often miles away from some places and it doesn't care, and then when I'm at the actual property it decides I'm too far for points for the checkin.

deirdre Apr 28, 2012 11:07 pm


Originally Posted by msc75 (Post 18472450)
Sorry that I scared a kitty :)

No worries, she's pretty skittish. :)

FederalFlyer Apr 29, 2012 8:54 am

I currently collect around 50 UA miles per day via 4Square check ins. However, I'm not using Top Guest for any other check ins. Is there any concensus "best" program to check in with using Top Guest in order to quickly get points for free hotel nights?

Flagstaff Apr 29, 2012 9:42 am


Originally Posted by FederalFlyer (Post 18480166)
I currently collect around 50 UA miles per day via 4Square check ins. However, I'm not using Top Guest for any other check ins. Is there any concensus "best" program to check in with using Top Guest in order to quickly get points for free hotel nights?

How do you get UA points using Top Guest? I don't see UA listed as a program.

HmmDonuts Apr 29, 2012 10:48 am


Originally Posted by Flagstaff (Post 18480383)
How do you get UA points using Top Guest? I don't see UA listed as a program.

There's a separate sign-up page for it, even though it's using TopGuest for the back end stuff. See:
http://www.flyertalk.com/forum/unite...iles-more.html

St Vincent Apr 29, 2012 4:07 pm


Originally Posted by msc75:18463043
May be a stupid question, but does it matter if Facebook check-ins are immediately made invisible to "everyone but me"? Can Topguest still detect these? I'm getting tired of having people asking me why I'm checking into a hotel in the middle of the day and assuming my life is a lot more exciting than it is.

This shouldn't matter I've been using Facebook to check-in and set the privacy setting to me only, for the reason you mention. The points always post.

Au4882 Apr 30, 2012 10:44 am


Originally Posted by cdmoye (Post 18446164)
Following TopGuest's advice, I've called HHonors. HHonors has "opened a case with high importance" for me. This, apparently, means that someone will look at it and get back to me within 5-10 business days. I'd hate to see what "low importance" would be :)

Just to toss this out there, has anyone actually seen HHonors points post from a Hampton Inn checkin since March 27? Maybe the TopGuest guy is not correct that the programs page is accurate and it really is the T&C page that has the right info...

David
Flyalog

Have been no problem checking in on 4S at Hampton Inn DCA. I check-in at UA daily at DCA when I'm at home. Sucessfully got points for UA, BW, Wyndahm, and Hampton check-ins around EWR the last weekend.

cdmoye Apr 30, 2012 11:28 am


Originally Posted by Au4882 (Post 18486039)
Have been no problem checking in on 4S at Hampton Inn DCA. I check-in at UA daily at DCA when I'm at home. Sucessfully got points for UA, BW, Wyndahm, and Hampton check-ins around EWR the last weekend.

And they actually showed up in your HHonors account (i.e. more than just the "You've earned 50 points" emails from TopGuest)?

flapping arms May 3, 2012 11:22 am

Topguest's "Recently earned" list has a whole bunch for yesterday labeled "Priority Club Rewards points." So I'm guessing a batch is about to hit people's PCR accounts.


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