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-   -   Topguest additional points for checkins [Update Jan 2014 - program has ended] (https://www.flyertalk.com/forum/milesbuzz/1094376-topguest-additional-points-checkins-update-jan-2014-program-has-ended.html)

balima Mar 27, 2012 11:54 am


Originally Posted by Stubtify (Post 18282683)
There is a lot of confusion here. My experience has been check in, either m.foursquare.com or on the mobile app, get points.

The points you mention are the ones that foursquare gives you. Yes if you are too far foursquare does not award you points for the checkin. These points are not related to the topguest promo points awarded for checkins. I've been standing in the actual property and had foursquare say I'm too far away--their app is just not precise enough sometimes due to GPS issues. But topguest looks at your checkins, not your foursquare points. So it seems to have an automated check that searches your registered foursqure account checkins for hotel keywords and then give you points based on this. I also sync these checkins to my facebook, but have not tested if it is actually these foursquare checkins posting to facebook that are generating the "hit" with topguest.

There are Problems:

Topguest is very sporatic in actually seeing your checkins. Sometimes I check in and immediately get an email that I was awarded points. Somtimes I check in, then later in the day I'm at a different place and I check in there, and all of a sudden it is like topguest gets "unstuck" and points from both checkins hit my email. Another issue is that their "day" ends around 3-4pm my time so a checkin around that time may count for the next day. Then when you are at the same property the next morning and I check in, you won't see an email ever because I technically already checked in that "day." This could lead to confusion and thinking that they are not correctly offering points for checkins.

Then there's the issue of waiting for them to push your points from topguest to your actual loyalty accounts. This is usually delayed days/weeks as well.

Basically: There is no way to audit this program, there is no predictable pattern of the company's behavior, there is no way to know what points have already been awarded, and there is no way to keep a good total of what points you should have. BUT it sure has been a nice way to get a boatload of points for me, so I'm just shutting up and enjoying the ride. Many times I've thought "oh great, its over... no more points." And then the next day I get 3 emails in a row giving me points for checkins from the past two days.

I'm with you. I will not call, similiar to the mistake fare type of issues that may arise. I will take what I get - Free and easy is good. They don't owe me anything. So if my Wyndham points never show up - oh well. I will continue with those hotels that do and I will not be greedy. I do not want to kill the golden goose (or is that the golden coin program). Too much attention has been proven to be a bad thing.

mgo72 Mar 27, 2012 2:05 pm

some problems or ideas?

Does foursquare login + apart login to facebook --) DOuble points?

I read that people have different topguests accounts. But they give only to 1 miles-account, or do you have different miles accounts?

amolkold Mar 28, 2012 6:27 am

I've had similar issues with my TopGuest account ... I use the m.foursquare.com method to check-in (even though I am usually within 0.1 miles of a BW/HI Express/Doubletree some point during the day, so GPS should work). I've done 7 check-ins on foursquare in the past few days, but only 4 hit TopGuest. All have been "off-the-grid," but they've worked in the past so that shouldn't be an issue.

I checked in at a Doubletree at 3:59pm pacific, and it showed as same-day. However, the Best Western at 7:55pm pacific showed up as next day. So I agree that there's a late afternoon cutoff somewhere. Kind of annoying, but I'm not going to look a gift horse in the mouth.

(Actually, I just saw that I checked in at the Doubletree at 7:30pm, then 3:59pm the next day, but they counted as the same day, so that's why it didn't count twice.)

Also, if you're worried about keywords, search for valid locations here

Lastly, I don't think using 4sq + facebook will work, since you're looking at a maximum per hotel chain within the TopGuest program per day. Different TopGuest accounts can work, but I don't want to be a target for a shutdown because of 50 pts/day, so I'm going to keep my 1. This program serves a great function ... a family member is 400 HHonors points away from 10K, which is what I'll need for a GS hit if that program returns. This is such a simple way of topping off.

particlemn Mar 28, 2012 8:55 am


Originally Posted by amolkold (Post 18288116)
I checked in at a Doubletree at 3:59pm pacific, and it showed as same-day. However, the Best Western at 7:55pm pacific showed up as next day. So I agree that there's a late afternoon cutoff somewhere. Kind of annoying, but I'm not going to look a gift horse in the mouth.

The day change used to be at 12:00 GMT or 4:00 PM PST, I noticed that they did not change their clocks so it is still 4:00 PST or now 5:00 PDT for the day change.

fragment54 Mar 28, 2012 10:05 am


Originally Posted by mgo72 (Post 18283950)
some problems or ideas?

Does foursquare login + apart login to facebook --) DOuble points?

I read that people have different topguests accounts. But they give only to 1 miles-account, or do you have different miles accounts?

Good idea, lets discuss all the ways we can think of that the program can be scammed!

mgo72 Mar 29, 2012 12:14 pm


Originally Posted by amolkold (Post 18288116)

Lastly, I don't think using 4sq + facebook will work, since you're looking at a maximum per hotel chain within the TopGuest program per day.

I did not see the limit of 50 poits per group. I imagined to be 50 points per hotel. As I live in a hotel-rich area, tried to get X times points to check in in different hotels. This helps me understand a lot lately ;-)

I have different employees all with company phones. So if they checkin on different accounts I do not really abuse the offer. But I need to get this combined into my accounts. This is a way to lever costs for us that will work 1 month in Poland and Ukrain.

rownada Mar 29, 2012 3:06 pm

Looks like Hampton Inn check-ins are dead as of March 26th http://www.topguest.com/terms/hilton

am only getting the 50 points/day for Doubletree from March 27th.... (even though the terms say it should have expired in Nov 2011!)

Stubtify Mar 29, 2012 3:57 pm


Originally Posted by rownada (Post 18298201)
Looks like Hampton Inn check-ins are dead as of March 26th http://www.topguest.com/terms/hilton

am only getting the 50 points/day for Doubletree from March 27th.... (even though the terms say it should have expired in Nov 2011!)

Lately they've been more disorganized than ever. I would guess that this page is super old, and hasn't been updated in a long time. Also checkins have zero rhyme or reason right now. I had a checkin from today list as yesterday's date... but my United points are posting much better than ever before.

trunksjiang Mar 31, 2012 10:54 pm

If stop receiving the mileageplus's offers email, will i can earn the 50 miles?

Three days ago, i stopped receiving the email. I don't earn the 50 miles in my account. What's the problem?

MTHTravel Apr 1, 2012 8:09 am


Originally Posted by trunksjiang (Post 18312005)
If stop receiving the mileageplus's offers email, will i can earn the 50 miles?

Three days ago, i stopped receiving the email. I don't earn the 50 miles in my account. What's the problem?


only topguest knows, so write them!

cdmoye Apr 2, 2012 3:16 pm


Originally Posted by rownada (Post 18298201)
Looks like Hampton Inn check-ins are dead as of March 26th http://www.topguest.com/terms/hilton

That would explain why I've never gotten points from a Hampton Inn checkin... My first one was 28 March 2012. BTW, TopGuest is still showing them on their webpage, and I'm still getting the "You've earned points" emails. I've just never gotten any actual HHonors points. That stinks because I'm 1750 short for the 10000 that got a Grand Slam hit last for a transfer last year. I guess I'll just have to rely on an e-Rewards transfer for that last bit.

Unless, of course, they just start posting. Which is always a possibility with TopGuest.

David
Flyalog

mitelsp Apr 3, 2012 3:40 pm

Out of curiosity from where the checkin's points come..from Topguest or from FF program.
I can understand if FF program is issuing the points and Topguest running the platform but if Topguest is isusing the points how they make money out of it?Since each 50 point chek-in is costing probaly around 30 cents or less?

MarkMColo Apr 3, 2012 6:16 pm


Originally Posted by rownada (Post 18298201)
Looks like Hampton Inn check-ins are dead as of March 26th http://www.topguest.com/terms/hilton


Originally Posted by Stubtify (Post 18298561)
I would guess that this page is super old, and hasn't been updated in a long time.

I agree that the page simply hasn't been updated. I'm still getting 50 miles from checking in at Hampton, at least five times since March 26th.

cdmoye Apr 4, 2012 7:36 am


Originally Posted by MarkMColo (Post 18329667)
I agree that the page simply hasn't been updated. I'm still getting 50 miles from checking in at Hampton, at least five times since March 26th.

I still get the emails, but no actual HHonors points. Are you sure you're getting those? If so, I'll quit worrying about it and just keep checking in :)

David
Flyalog

webazoid Apr 4, 2012 8:27 am

logged into aiport sunday. got miles on tuesday.

cdmoye Apr 4, 2012 8:28 am


Originally Posted by webazoid (Post 18333022)
logged into aiport sunday. got miles on tuesday.

I meant for HHonors checkins at the Hampton Inn. :)

Stubtify Apr 4, 2012 8:48 am


Originally Posted by cdmoye (Post 18333033)
I meant for HHonors checkins at the Hampton Inn. :)

Give it some time. Topguest likes to hold onto the miles and dump them into your Hotel FF account all at once. The Airline miles post pretty steadily now, but it is not uncommon for hotel points to take a few weeks or more to transfer into your FF account.

tycosiao Apr 4, 2012 1:46 pm

For the past 30 days,

the longest I have wait for my points to be logged into my Topguest account was 2 days.

There is indeed a lag for BW. Points were posted to my account 1 day behind.

No time lag for HH and PCR.

monkey99 Apr 4, 2012 2:00 pm

My account was suspended just as few others on this thread last week.

Advise for others: Do not do a lot of check ins every day

jjkpartsman Apr 4, 2012 6:54 pm

I have check in's for hampton through 2 april. All of whom posted with topguest, however none have posted past the 26th of March. I am beginning to agree that the Hilton points for Hampton has ended, at least for some of us. But BW and Priority Club still alive and kicking. :)

amolkold Apr 4, 2012 11:53 pm


Originally Posted by monkey99 (Post 18335435)
My account was suspended just as few others on this thread last week.

Advise for others: Do not do a lot of check ins every day

How many is "a lot?" I do 2-3 per day...

monkey99 Apr 5, 2012 10:06 am


Originally Posted by amolkold (Post 18338304)
How many is "a lot?" I do 2-3 per day...

3-5 check-ins M-F. I do not have a clear answer as if it was a lot since I had weeks where I did not do anything.

thebluejean Apr 5, 2012 11:44 am

Anyone able to reinstate their suspended account?
 

Originally Posted by monkey99 (Post 18340568)
3-5 check-ins M-F. I do not have a clear answer as if it was a lot since I had weeks where I did not do anything.

My account was suspended early this week too. I wrote to the customer support if they can't reinstate my account because I never receive a warning email prior. No dice..

If anyone has successful reinstated their account, please share.

monkey99 Apr 5, 2012 11:46 am


Originally Posted by thebluejean (Post 18341194)
My account was suspended early this week too. I wrote to the customer support if they can't reinstate my account because I never receive a warning email prior. No dice..

If anyone has successful reinstated their account, please share.

This was the message I received.
===========
Hi monkey, As previously mentioned, we've noticed that you seem to be using Topguest in ways that violate our Terms of Service. We are hereby closing your account and will not be forwarding instances of you receiving points to our partners. Regards, Topguest.
===========
As it turns out I did not receive a prior warning email too.

swy Apr 5, 2012 11:59 am


Originally Posted by thebluejean (Post 18341194)
My account was suspended early this week too. I wrote to the customer support if they can't reinstate my account because I never receive a warning email prior. No dice..

If anyone has successful reinstated their account, please share.

May I ask how often you checked in?

thebluejean Apr 5, 2012 12:46 pm

3 check-ins per day for 5-6 days per week.

msc75 Apr 5, 2012 12:48 pm

None of my check-ins were registering since December. This week I logged off my Facebook account on Topguest and logged back in, and now magically I'm getting points again. For PC, I always get the points twice for every check in, no idea why. I'm counting the extra points for all the past check-ins that didn't go through and not complaining.

swy Apr 5, 2012 12:52 pm


Originally Posted by thebluejean (Post 18341556)
3 check-ins per day for 5-6 days per week.

Thanks! I guess I will try to check in less frequent than that...

tycosiao Apr 5, 2012 1:28 pm


Originally Posted by thebluejean (Post 18341556)
3 check-ins per day for 5-6 days per week.

And for how long you have been doing so?

Were you physically at the property?

amolkold Apr 5, 2012 1:35 pm


Originally Posted by monkey99 (Post 18340568)
3-5 check-ins M-F. I do not have a clear answer as if it was a lot since I had weeks where I did not do anything.

Did you spread them out during the day, or all at once? I try to leave at least an hour between them all.

monkey99 Apr 5, 2012 2:40 pm


Originally Posted by amolkold (Post 18341809)
Did you spread them out during the day, or all at once? I try to leave at least an hour between them all.

2 in the morning while driving to work. 2-3 in the evening while driving back. Last 1 month I switched to browser + at the property.

thebluejean Apr 5, 2012 2:51 pm


Originally Posted by tycosiao (Post 18341773)
And for how long you have been doing so?

Were you physically at the property?

About 1 month now and I work next to the airport so the properties are all within few hundred feet away from me. But T&C says you have to be "in the lobby" but I don't think they can detect that. I think it's the frequency (multiple check-ins within short period of time) that sets they off. But who knows. I've read someone has been doing the same as me for many years now and their accounts are still active.

MarkMColo Apr 5, 2012 5:16 pm


Originally Posted by monkey99 (Post 18340568)
3-5 check-ins M-F. I do not have a clear answer as if it was a lot since I had weeks where I did not do anything.


Originally Posted by thebluejean (Post 18341556)
3 check-ins per day for 5-6 days per week.

What kind of check-ins were these? Were you doing multiple check-ins for one program (i.e. Hilton, Priority Club or United), or one check-in each in multiple programs? TIA.

kaiotes Apr 7, 2012 12:06 am

what time zone are they in.
when i look at my points history just now i already see points for apr 7th.
still 11pm pdt here

BigRedBears Apr 10, 2012 7:37 am

Has anyone seen points for United since Apr 5?

BramboMSP Apr 10, 2012 7:46 am

No United from 4 different accounts since 4/5......
Check in everyday.
Time to stop??

Tiki Apr 10, 2012 8:16 am

Hilton Doubletree has been showing up in TG up to 5 April but stopped posting to HH on 31 March. So I switched back to Priority Club and these have been posting with a couple days lag. HH used to post daily, shortly after the check in, so I am thinking they aren't participating anymore.

Nothing on United (old UA #) since 5 April but I have been getting the confirmation emails. Hopefully it's just a lag because of Easter holidays or something.

mitelsp Apr 10, 2012 8:24 am


Originally Posted by BramboMSP (Post 18365638)
No United from 4 different accounts since 4/5......
Check in everyday.
Time to stop??

same here no United points for couple of days.However the Topguest emails are coming confirming the earning of points so I beleive they will post.

Sterndogg Apr 10, 2012 8:37 am


Originally Posted by Tiki (Post 18365863)
Hilton Doubletree has been showing up in TG up to 5 April but stopped posting to HH on 31 March. So I switched back to Priority Club and these have been posting with a couple days lag. HH used to post daily, shortly after the check in, so I am thinking they aren't participating anymore.

Nothing on United (old UA #) since 5 April but I have been getting the confirmation emails. Hopefully it's just a lag because of Easter holidays or something.

I think it's a lag...I noticed a couple weeks ago a couple hundred Top Guest miles post on my MileagePlus account...batched perhaps but given the "new" UA's IT incompetence I don't trust anything.

Gamecock Apr 11, 2012 12:17 pm

OK, which one of you am I competing with for the Mayorship of the Fort Montgomery, NY Holiday Inn Express?


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