[PREM FARE GONE] EK First PEN-DXB (via SIN) for 600USD (with caveat)
Feb 20, 2020, 10:37 am
#303
Join Date: Dec 2017
Location: Stockholm, Sweden.
Programs: BA, JAL
Posts: 689
Feb 20, 2020, 6:13 pm
#304
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
For cheapoair.com they refunded the whole amount. Which is kinda weird because my credit card showed two transactions, one for $600+ from Emirates and $60+ cheapoair.com (guessing for the admin fees), it will be cheapoair processing the whole refund.
Feb 21, 2020, 4:32 am
#306
Suspended
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 860
Feb 22, 2020, 12:29 am
#311
Join Date: May 2017
Location: SIN
Programs: AS MVPG75k, AA Plat
Posts: 741
It may be an unpopular view, but I think any airline that doesn't offer token compensation (e.g. $50 EMD towards future travel) should not be said to have handled the situation professionally. Even BA/ MH throw in token compensation as a way of mitigating customers' disappointment, to apologise for inconvenience, or to cover forex losses if you want to see it in a different light.
Feb 22, 2020, 7:55 am
#312
Join Date: Aug 2019
Location: Paris
Programs: Flying Blue Gold
Posts: 574
It may be an unpopular view, but I think any airline that doesn't offer token compensation (e.g. $50 EMD towards future travel) should not be said to have handled the situation professionally. Even BA/ MH throw in token compensation as a way of mitigating customers' disappointment, to apologise for inconvenience, or to cover forex losses if you want to see it in a different light.
You're absolutely right.
These unhonored fares are 100% the airline fault and responsibility. We knew that this was a mistake fare, but think about the people who thought that this was a promotional fare, and bought non-refundable ticket to go to PEN, hotel night there, etc... They have loose money entirely due to a mistake from the airline.
It's not acceptable that the customer is taking all the risks instead of the airline. Forex difference, 2 weeks with their money in the hands of the airline, forms to fill, etc... And all of this because the airline wrote wrong fare rules... The minimum would be a compensation voucher, or even a free ticket like MH did during the previous error fare with Emirates.
Feb 22, 2020, 8:14 am
#313
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,061
In these situations it's a cost of doing business. Each country/jurisdiction has its own rules, but in the US the DOT says the airline is on the hook - although wouldn't apply in this case - for nonrefundable travel arrangements in these situations.
While I can't prove every case, I'd be fairly certain every single person who booked this knew what they were doing.
Feb 23, 2020, 6:13 pm
#315
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Got my $60+ from cheapoair, still waiting for the $600+ back from Emirates.