[PREM FARE GONE] EK First PEN-DXB (via SIN) for 600USD (with caveat)
Feb 11, 2020, 2:24 pm
#256
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
For those book with OTA, EK can cancel the reservation from their side, but refund has to be initiated by original ticketing agency, EK should have already issued waiver code to them.
Feb 11, 2020, 4:22 pm
#257
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,202
You can argue until you turn blue but EC and DOT have previously allowed human error to be a reason. Just look at all the threads where tickets have been canceled.
Feb 11, 2020, 6:08 pm
#258
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Has Emirates released any official statement on the matter? I pressed the EK agent on the chat yesterday he refused to disclose any reason telling me to speak to the OTA. Cheapoair only sees the ticket being under airline control so they still need to check.
I was able to speak with a different agent today this was the reason I was given:
I was able to speak with a different agent today this was the reason I was given:
Daria : I've checked that the ticket has been issued under incorrect published fares, that's why the reservation was canceled
Last edited by FlyPointyEnd; Feb 11, 2020 at 6:15 pm
Feb 11, 2020, 7:56 pm
#259
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,458
Has Emirates released any official statement on the matter? I pressed the EK agent on the chat yesterday he refused to disclose any reason telling me to speak to the OTA. Cheapoair only sees the ticket being under airline control so they still need to check.
I was able to speak with a different agent today this was the reason I was given:
I was able to speak with a different agent today this was the reason I was given:
I called Skiddoo, the OTA I booked through, and they saw the ticket status as 'suspended'.
They had to speak to EK directly and called me back, advising the options were:
- Direct routing of PEN-SIN-PEN
- Full refund
Feb 12, 2020, 4:46 am
#260
Join Date: Feb 2014
Location: Munich
Programs: TK Elite, Hilton Diamond
Posts: 244
Booked with Expedia.de and paid by AMEX.
Cancelled by EK and got email from Expedia.
The transaction was still pending until today, it's been charged and posted on my online statement!
Cancelled by EK and got email from Expedia.
The transaction was still pending until today, it's been charged and posted on my online statement!
Flugstrecke:Von: PENANG INTERNATION Nach: SINGAPORE CHANGI AFluglinie: EK Klasse: K Nach: DUBAI Fluglinie: EK Klasse: A Nach: PENANG INTERNATIONFluglinie: EK Klasse: A Flugschein Nr: 176XXXXXXXXXX Fluggast: XXXX/XXX
Feb 12, 2020, 10:05 am
#263
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Feb 12, 2020, 10:20 pm
#266
Join Date: Jan 2016
Posts: 175
Received the following from priceline
———
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Emirates Airlines directly at 1-800-777-3999, and reference the following Airline Confirmation number:
Emirates Airlines-xxxxx
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-774-2354. Please be ready to enter your Trip Number 21019391430 when prompted.
Thank you for using priceline.co
———
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Emirates Airlines directly at 1-800-777-3999, and reference the following Airline Confirmation number:
Emirates Airlines-xxxxx
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-774-2354. Please be ready to enter your Trip Number 21019391430 when prompted.
Thank you for using priceline.co
Feb 12, 2020, 10:48 pm
#267
formerly Guanran Wang
Original Poster
Join Date: Sep 2017
Location: HKG, PEK, IAD/DCA, LON, BHX,
Programs: Alaska, BAEC, Asiana, Aegean, Enrich, Marriott/SPG, Hilton
Posts: 322
If that's the case EK took over the ticket and dealt with it themselves. This is against convention and rather drastic on their part.
Feb 12, 2020, 11:17 pm
#268
Join Date: Jan 2016
Posts: 175
Feb 13, 2020, 4:46 am
#269
Join Date: Aug 2019
Location: Paris
Programs: Flying Blue Gold
Posts: 574
I was also charged on monday, refund request submitted tuesday with the relevant comment. I keep you updated when I receive the full refund and the miles (partial payment).
Note that they said that refund can take a while because of the coronavirus (lot of refund request to handle).