[PREM FARE GONE] EK First PEN-DXB (via SIN) for 600USD (with caveat)
Feb 13, 2020, 5:34 am
#271
Join Date: Feb 2011
Location: BOS
Programs: AS MVPG75k
Posts: 353
Received the following from priceline
———
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Emirates Airlines directly at 1-800-777-3999, and reference the following Airline Confirmation number:
Emirates Airlines-xxxxx
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-774-2354. Please be ready to enter your Trip Number 21019391430 when prompted.
Thank you for using priceline.co
———
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Emirates Airlines directly at 1-800-777-3999, and reference the following Airline Confirmation number:
Emirates Airlines-xxxxx
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-774-2354. Please be ready to enter your Trip Number 21019391430 when prompted.
Thank you for using priceline.co
Dear (braffy),
Thanks for contacting Emirates.
I'm sorry that our system cancelled your booking due to incorrect fares. We came to know about this issue the same day you issued your ticket.
We can't reinstate your booking though.
Please get in touch with your travel agent to discuss your options.
Regards,
(agent)
Emirates Dubai
Thanks for contacting Emirates.
I'm sorry that our system cancelled your booking due to incorrect fares. We came to know about this issue the same day you issued your ticket.
We can't reinstate your booking though.
Please get in touch with your travel agent to discuss your options.
Regards,
(agent)
Emirates Dubai
Feb 13, 2020, 8:09 am
#272
Join Date: May 2016
Programs: TK Elite+, SPG Plat, Jetsmarter
Posts: 144
Just got an email from travel2be: "We were able to make you the best alternative for the same dates but in Tourist Class as follows: [...] As you have already payed 564,54€ if you accept this alternative you must pay only the different fare: 11€." 
Refund it is then and on to the next one.
Refund it is then and on to the next one.
Feb 13, 2020, 10:09 pm
#273
Join Date: Oct 2015
Location: Singapore
Programs: TK *G
Posts: 94
Just got an email from travel2be: "We were able to make you the best alternative for the same dates but in Tourist Class as follows: [...] As you have already payed 564,54€ if you accept this alternative you must pay only the different fare: 11€."
Refund it is then and on to the next one.
Refund it is then and on to the next one.
Feb 14, 2020, 2:14 am
#276
Join Date: Jan 2019
Location: VIE/PRG
Programs: FB Platinum, Marriott Platinum Elite
Posts: 1,592
Dear Customer,
We contact you after receiving formal communication from Emirates, the airline company
who operates your flight.
Emirates wish to apologize for his error in loading an incorrect fare, and because of that
your ticket at the price that was purchased is not valid for travel.
We were able to make you the best alternative for the same dates but in Tourist Class as
follows:
Outbound direct flight:
06SEP EK349 L PENDXB 2220 0455+1
Return:
08SEP EK348 L DXBPEN 0230 1715
We offer direct flight at the same amount paid.
Important: This new fare is valid only within 24hs.
In case you don’t accept it, Emirates agreed to fully refund your ticket.
Please, respond this email to your decision:
Option A: New Itinerary
Option B: Full refund
We are sorry for the inconvenience caused by this unexpected situation out of our control.
Regards,
Guess it is some time for coach travel???? :P
We contact you after receiving formal communication from Emirates, the airline company
who operates your flight.
Emirates wish to apologize for his error in loading an incorrect fare, and because of that
your ticket at the price that was purchased is not valid for travel.
We were able to make you the best alternative for the same dates but in Tourist Class as
follows:
Outbound direct flight:
06SEP EK349 L PENDXB 2220 0455+1
Return:
08SEP EK348 L DXBPEN 0230 1715
We offer direct flight at the same amount paid.
Important: This new fare is valid only within 24hs.
In case you don’t accept it, Emirates agreed to fully refund your ticket.
Please, respond this email to your decision:
Option A: New Itinerary
Option B: Full refund
We are sorry for the inconvenience caused by this unexpected situation out of our control.
Regards,
Guess it is some time for coach travel???? :P
Feb 14, 2020, 3:20 am
#278
Join Date: Sep 2018
Posts: 2
I ordered via eDreams. Today, Emirates charged the money. It is confirmed on eDreams website. In the Emirates app on the phone the reservation can be found and typed confirmed, but I can't make changes to the seats (technical problem). However, I chose the seats from the beginning. Emirates website has a technical problem after logging in to reservation. However, ExpertFlyer shows that the seats are free. Originally the plane was full and now the first class is completely empty.
At the moment I do not lack the money, but the question is how long to wait and if it makes sense?
At the moment I do not lack the money, but the question is how long to wait and if it makes sense?
Feb 14, 2020, 5:06 am
#279
Join Date: Feb 2011
Location: BOS
Programs: AS MVPG75k
Posts: 353
I ordered via eDreams. Today, Emirates charged the money. It is confirmed on eDreams website. In the Emirates app on the phone the reservation can be found and typed confirmed, but I can't make changes to the seats (technical problem). However, I chose the seats from the beginning. Emirates website has a technical problem after logging in to reservation. However, ExpertFlyer shows that the seats are free. Originally the plane was full and now the first class is completely empty.
At the moment I do not lack the money, but the question is how long to wait and if it makes sense?
At the moment I do not lack the money, but the question is how long to wait and if it makes sense?
Feb 14, 2020, 8:30 am
#281
Join Date: Oct 2015
Location: Singapore
Programs: TK *G
Posts: 94
This is what Emirates replied:
Hi Duhh,
Thanks for your message.
Due to human error, a number of Emirates tickets for flights from Penang (PEN) to Singapore (SIN) were erroneously routed via Dubai. The mistake was brought to our attention on 9 February 2020 and the issue has since been rectified in our booking system.
Any ticket issued in error for this route will be automatically cancelled. Emirates will be contacting all affected passengers who purchased tickets online through Emirates’ website to assist in providing full refunds.
Passengers who booked through travel agents or online booking platforms will be contacted directly by their travel agency or online booking agent from whom they purchased the tickets and refunds will be processed by them accordingly.
Alternatively, customers will be offered the choice to re-book their ticket in the same class of travel as was originally purchased, with the correct itinerary of PEN-SIN-PEN. This includes tickets purchased in First Class where customers may still be able to enjoy our most premium travel experience from Penang to Singapore.
We apologise for the inconvenience this has caused its customers. Emirates fares are competitively priced and we remain committed to providing our customers with excellent service and a strong value-for-money proposition.
Let us know should you have more questions.
Regards,
—, Emirates Social Media Team
Hi Duhh,
Thanks for your message.
Due to human error, a number of Emirates tickets for flights from Penang (PEN) to Singapore (SIN) were erroneously routed via Dubai. The mistake was brought to our attention on 9 February 2020 and the issue has since been rectified in our booking system.
Any ticket issued in error for this route will be automatically cancelled. Emirates will be contacting all affected passengers who purchased tickets online through Emirates’ website to assist in providing full refunds.
Passengers who booked through travel agents or online booking platforms will be contacted directly by their travel agency or online booking agent from whom they purchased the tickets and refunds will be processed by them accordingly.
Alternatively, customers will be offered the choice to re-book their ticket in the same class of travel as was originally purchased, with the correct itinerary of PEN-SIN-PEN. This includes tickets purchased in First Class where customers may still be able to enjoy our most premium travel experience from Penang to Singapore.
We apologise for the inconvenience this has caused its customers. Emirates fares are competitively priced and we remain committed to providing our customers with excellent service and a strong value-for-money proposition.
Let us know should you have more questions.
Regards,
—, Emirates Social Media Team
Feb 14, 2020, 9:19 am
#283
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,503
This is what Emirates replied:
Hi Duhh,
Thanks for your message.
Due to human error, a number of Emirates tickets for flights from Penang (PEN) to Singapore (SIN) were erroneously routed via Dubai. The mistake was brought to our attention on 9 February 2020 and the issue has since been rectified in our booking system.
Any ticket issued in error for this route will be automatically cancelled. Emirates will be contacting all affected passengers who purchased tickets online through Emirates’ website to assist in providing full refunds.
Passengers who booked through travel agents or online booking platforms will be contacted directly by their travel agency or online booking agent from whom they purchased the tickets and refunds will be processed by them accordingly.
Alternatively, customers will be offered the choice to re-book their ticket in the same class of travel as was originally purchased, with the correct itinerary of PEN-SIN-PEN. This includes tickets purchased in First Class where customers may still be able to enjoy our most premium travel experience from Penang to Singapore.
We apologise for the inconvenience this has caused its customers. Emirates fares are competitively priced and we remain committed to providing our customers with excellent service and a strong value-for-money proposition.
Let us know should you have more questions.
Regards,
—, Emirates Social Media Team
Hi Duhh,
Thanks for your message.
Due to human error, a number of Emirates tickets for flights from Penang (PEN) to Singapore (SIN) were erroneously routed via Dubai. The mistake was brought to our attention on 9 February 2020 and the issue has since been rectified in our booking system.
Any ticket issued in error for this route will be automatically cancelled. Emirates will be contacting all affected passengers who purchased tickets online through Emirates’ website to assist in providing full refunds.
Passengers who booked through travel agents or online booking platforms will be contacted directly by their travel agency or online booking agent from whom they purchased the tickets and refunds will be processed by them accordingly.
Alternatively, customers will be offered the choice to re-book their ticket in the same class of travel as was originally purchased, with the correct itinerary of PEN-SIN-PEN. This includes tickets purchased in First Class where customers may still be able to enjoy our most premium travel experience from Penang to Singapore.
We apologise for the inconvenience this has caused its customers. Emirates fares are competitively priced and we remain committed to providing our customers with excellent service and a strong value-for-money proposition.
Let us know should you have more questions.
Regards,
—, Emirates Social Media Team