[PREM FARE GONE] BA/AA/LATAM r/t LHR to GYE First & Business from £797
Now at AA Flagship. Good deal, thanks to OP
Oct 3, 2017, 8:10 pm
#227
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
I originally booked LHR JFK GYE, decided I wanted the MIA routing instead. I cancelled online within 10 minutes, it says 24 hour free cancellation so figured it was fine.
i just called them to confirm the refund, and they say I had to CALL within 24 hours and that online cancellation does not qualify for the free refund. They say I forfeit the $2100 or so.
I said this cannot be, I re booked the same ticket immediately after.
advice? On hold for a supervisor. He says this is BA policy?
i think this guy was just wrong. I said please let me ask your supervisor, he said sorry for the inconvenience but she will say the same thing, he said I should send an email. I said again I need to speak to the supervisor. He came back and said they will be processing the refund. What a dick !
i just called them to confirm the refund, and they say I had to CALL within 24 hours and that online cancellation does not qualify for the free refund. They say I forfeit the $2100 or so.
I said this cannot be, I re booked the same ticket immediately after.
advice? On hold for a supervisor. He says this is BA policy?
i think this guy was just wrong. I said please let me ask your supervisor, he said sorry for the inconvenience but she will say the same thing, he said I should send an email. I said again I need to speak to the supervisor. He came back and said they will be processing the refund. What a dick !
Last edited by Mauibaby2008; Oct 3, 2017 at 8:19 pm
Oct 3, 2017, 8:22 pm
#228
Join Date: Feb 2011
Location: Brooklyn, NY
Programs: Honors Diamond; AA Ex Plat; AS MVP 75K
Posts: 225
I don't doubt the flight is booked but I would like to select seats.
Oct 3, 2017, 8:27 pm
#229
Suspended
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
I originally booked LHR JFK GYE, decided I wanted the MIA routing instead. I cancelled online within 10 minutes, it says 24 hour free cancellation so figured it was fine.
i just called them to confirm the refund, and they say I had to CALL within 24 hours and that online cancellation does not qualify for the free refund. They say I forfeit the $2100 or so.
I said this cannot be, I re booked the same ticket immediately after.
advice? On hold for a supervisor. He says this is BA policy?
i think this guy was just wrong. I said please let me ask your supervisor, he said sorry for the inconvenience but she will say the same thing, he said I should send an email. I said again I need to speak to the supervisor. He came back and said they will be processing the refund. What a dick !
i just called them to confirm the refund, and they say I had to CALL within 24 hours and that online cancellation does not qualify for the free refund. They say I forfeit the $2100 or so.
I said this cannot be, I re booked the same ticket immediately after.
advice? On hold for a supervisor. He says this is BA policy?
i think this guy was just wrong. I said please let me ask your supervisor, he said sorry for the inconvenience but she will say the same thing, he said I should send an email. I said again I need to speak to the supervisor. He came back and said they will be processing the refund. What a dick !
Oct 3, 2017, 8:29 pm
#231
Suspended
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
Oct 3, 2017, 8:45 pm
#232
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,669
Oct 3, 2017, 9:23 pm
#234
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
I got the email that they were processing the refund manually. It did not say anything about getting a full refund so I just wanted to call and confirm. Actually if you check the email or your reservation where it says you have 24 hours to cancel for free it does say you have to CALL. That is what originally promoted me to call in (after I had already cancelled). Not sure if I got lucky or the phone agent was just a fool. But I would suggest you call in to confirm ...
Oct 3, 2017, 9:35 pm
#235
Join Date: Nov 2007
Programs: AA PLT, PC PLT, BAEC, QFF
Posts: 118
I originally booked LHR JFK GYE, decided I wanted the MIA routing instead. I cancelled online within 10 minutes, it says 24 hour free cancellation so figured it was fine.
i just called them to confirm the refund, and they say I had to CALL within 24 hours and that online cancellation does not qualify for the free refund. They say I forfeit the $2100 or so.
I said this cannot be, I re booked the same ticket immediately after.
advice? On hold for a supervisor. He says this is BA policy?
i think this guy was just wrong. I said please let me ask your supervisor, he said sorry for the inconvenience but she will say the same thing, he said I should send an email. I said again I need to speak to the supervisor. He came back and said they will be processing the refund. What a dick !
i just called them to confirm the refund, and they say I had to CALL within 24 hours and that online cancellation does not qualify for the free refund. They say I forfeit the $2100 or so.
I said this cannot be, I re booked the same ticket immediately after.
advice? On hold for a supervisor. He says this is BA policy?
i think this guy was just wrong. I said please let me ask your supervisor, he said sorry for the inconvenience but she will say the same thing, he said I should send an email. I said again I need to speak to the supervisor. He came back and said they will be processing the refund. What a dick !
Last edited by akira22098; Oct 3, 2017 at 9:44 pm
Oct 3, 2017, 9:52 pm
#236
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
I'm afraid that indeed the case... it's the the highlighted grey/yellow box before you pay. 24hr "I've made a mistake" refund can only be done over the phone. Online cancellation = standard cancellation so for cheap non-flex economy = tax refund (minus fees) only.... but basically whatever the cancellation fare rules are plus cancellation admin fees.
Oct 3, 2017, 9:52 pm
#237
Suspended
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
I'm afraid that indeed the case... it's the the highlighted grey/yellow box before you pay. 24hr "I've made a mistake" refund can only be done over the phone. Online cancellation = standard cancellation so for cheap non-flex economy = tax refund (minus fees) only.... but basically whatever the cancellation fare rules are plus cancellation admin fees.
Oct 3, 2017, 10:12 pm
#240
Suspended
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
I was actually surprised they are still open. Got through within about 10 minutes. Got a very nice Indian lady who was kind and double checked with the refunds department and said everything was in order and will be refunded.