Mauibaby2008

I originally booked LHR JFK GYE, decided I wanted the MIA routing instead. I cancelled online within 10 minutes, it says 24 hour free cancellation so figured it was fine.

i just called them to confirm the refund, and they say I had to CALL within 24 hours and that online cancellation does not qualify for the free refund. They say I forfeit the $2100 or so.

I said this cannot be, I re booked the same ticket immediately after.

advice? On hold for a supervisor. He says this is BA policy?

i think this guy was just wrong. I said please let me ask your supervisor, he said sorry for the inconvenience but she will say the same thing, he said I should send an email. I said again I need to speak to the supervisor. He came back and said they will be processing the refund. What a dick !