Aug 14, 2014, 4:07 pm
Last edit by: WhIteSidE
Confirm your Tickets
MH and Cheaptickets are canceling these reservations. DO NOT ACCEPT a refund and they will rebook you.
As reported by JCM9608 it appears that some of these tickets or segments may be getting canceled. If your itinerary pops up on the flymas.mobi site then you're probably okay. If not, call cheapticekts and speak with them. They must honor the ticket, so don't take "No" or "We'll send you a refund" as an answer. You may need to speak to a manager / supervisor.
Multiple reports in this thread indicate that cheaptickets/MH will book you on a flight combination (possibly with a connection in NRT) if you push and don't accept a refund.
Booking
It has been reported that this books at Cheaptickets and Orbitz. Having problems viewing your ticket? Visit the FlyMAS Mobile Site and enter your information.
Routing
This fare appears to be eligable for End-on-End construction, so it should be possible to book cheap(ish) AA or US fares and tack them onto the ticket. In order to get to and from SFO.
Mileage Accrual
This fare is a Malaysian (MH) codeshare on Cathay (CX) metal.
Cathay: No mileage accrual
Malaysian: 70% mileage accrual
American: 50% mileage accrual
US Airways: 50% mileage accrual
And remember, DON'T CALL THE AIRLINES while a deal is ongoing.
MH and Cheaptickets are canceling these reservations. DO NOT ACCEPT a refund and they will rebook you.
As reported by JCM9608 it appears that some of these tickets or segments may be getting canceled. If your itinerary pops up on the flymas.mobi site then you're probably okay. If not, call cheapticekts and speak with them. They must honor the ticket, so don't take "No" or "We'll send you a refund" as an answer. You may need to speak to a manager / supervisor.
Multiple reports in this thread indicate that cheaptickets/MH will book you on a flight combination (possibly with a connection in NRT) if you push and don't accept a refund.
Booking
It has been reported that this books at Cheaptickets and Orbitz. Having problems viewing your ticket? Visit the FlyMAS Mobile Site and enter your information.
Routing
This fare appears to be eligable for End-on-End construction, so it should be possible to book cheap(ish) AA or US fares and tack them onto the ticket. In order to get to and from SFO.
Mileage Accrual
This fare is a Malaysian (MH) codeshare on Cathay (CX) metal.
Cathay: No mileage accrual
Malaysian: 70% mileage accrual
American: 50% mileage accrual
US Airways: 50% mileage accrual
And remember, DON'T CALL THE AIRLINES while a deal is ongoing.
[DEAL GONE] CX/MH: SFO - HKG $532.60 rt
Aug 23, 2014, 2:10 am
#166
Join Date: Mar 2012
Posts: 43
They kept calling MH and confirmed refunding is the only way. Plus vouchers. I felt defeated and finally said I do not authorize the refund, do not do it. I was being stubborn. I even booked new tickets with UA but can cancel since it is less than 24 hours.
Here we go.......Taken from theflightdeal.com copy and paste
Good news to follow! Too much work and I'm getting lazy. Blame the hold times with Cheaptickets.com the past week but here is my official update below. I have a long layover overnight in Tokyo but I will pay my $80 at the local hotel and will shut up since I still consider myself ahead in this fiasco. Sheesh. I will call JAL for seat assignments tomorrow.
---------
Update. Flymas.mobi still doesn’t have e-ticket numbers but instead of only showing SFO-HKG and no inbound flight, it now shows this:
From: San Francisco (SFO)
To: Tokyo (HND)
Flight: MH0001
Depart: Wed, 03 Sep, 19:35
Arrive: Thu, 04 Sep, 22:20
From: Tokyo (HND)
To: Hong Kong (HKG)
Flight: MH6321
Depart: Fri, 05 Sep, 10:00
Arrive: Fri, 05 Sep, 13:35
From: Hong Kong (HKG)
To: Tokyo (HND)
Flight: MH0026
Depart: Tue, 23 Sep, 15:15
Arrive: Tue, 23 Sep, 20:25
From: Tokyo (HND)
To: San Francisco (SFO)
Flight: MH0002
Depart: Wed, 24 Sep, 00:05
Arrive: Tue, 23 Sep, 17:45
Reply
JENNIFER says:
August 23, 2014 at 4:08 AM
UPDATE!!! I got really curious and called MH about this. I thought I was hearing things she said it was confirmed. I asked her to e-mail me a copy of the itinerary. I got it and there are record locator numbers for JAL (Japan Airlines). I went to JAL’s website and entered it in along with the other information…
WAIT FOR IT……
……IT SHOWS!!!!!! Holy. Effing. Crap. Everyone, please check your flymas.mobi data. This is what tipped me off. And folks, if you happen to be on the same flight as me….we need to have a drink in the sky together. Seriously.
Read more: http://www.theflightdeal.com/2014/08...#ixzz3BCVglqXH
Here we go.......Taken from theflightdeal.com copy and paste
Good news to follow! Too much work and I'm getting lazy. Blame the hold times with Cheaptickets.com the past week but here is my official update below. I have a long layover overnight in Tokyo but I will pay my $80 at the local hotel and will shut up since I still consider myself ahead in this fiasco. Sheesh. I will call JAL for seat assignments tomorrow.---------
Update. Flymas.mobi still doesn’t have e-ticket numbers but instead of only showing SFO-HKG and no inbound flight, it now shows this:
From: San Francisco (SFO)
To: Tokyo (HND)
Flight: MH0001
Depart: Wed, 03 Sep, 19:35
Arrive: Thu, 04 Sep, 22:20
From: Tokyo (HND)
To: Hong Kong (HKG)
Flight: MH6321
Depart: Fri, 05 Sep, 10:00
Arrive: Fri, 05 Sep, 13:35
From: Hong Kong (HKG)
To: Tokyo (HND)
Flight: MH0026
Depart: Tue, 23 Sep, 15:15
Arrive: Tue, 23 Sep, 20:25
From: Tokyo (HND)
To: San Francisco (SFO)
Flight: MH0002
Depart: Wed, 24 Sep, 00:05
Arrive: Tue, 23 Sep, 17:45
Reply
JENNIFER says:
August 23, 2014 at 4:08 AM
UPDATE!!! I got really curious and called MH about this. I thought I was hearing things she said it was confirmed. I asked her to e-mail me a copy of the itinerary. I got it and there are record locator numbers for JAL (Japan Airlines). I went to JAL’s website and entered it in along with the other information…
WAIT FOR IT……
……IT SHOWS!!!!!! Holy. Effing. Crap. Everyone, please check your flymas.mobi data. This is what tipped me off. And folks, if you happen to be on the same flight as me….we need to have a drink in the sky together. Seriously.
Read more: http://www.theflightdeal.com/2014/08...#ixzz3BCVglqXH
Aug 23, 2014, 9:53 am
#168
Join Date: Jun 2002
Location: Denver, Co.
Posts: 234
It would be a cold day in Costa Rica before I accepted a route like that vs what was ticketed. Then again, my tickets are not until October, so I am waiting until Sept 1st to see what happens before I really even consider my options.
Aug 23, 2014, 10:17 am
#169
Join Date: Oct 2006
Location: WAS, SFO, LAX
Programs: UA 1K
Posts: 30
From: San Francisco (SFO)
To: Hong Kong (HKG)
Flight: MH0873
Depart: Fri, 26 Sep, 01:00
Arrive: Sat, 27 Sep, 06:10
From: Hong Kong (HKG)
To: San Francisco (SFO)
Flight: MH0870
Depart: Mon, 29 Sep, 14:10
Arrive: Mon, 29 Sep, 11:45
Before, the SFO-HKG leg was missing and had the codeshare flight numbers. Now it lists the CX flight numbers (as MH). I haven't had a chance to call cheaptickets or MH yet, but I hope that this is a good sign.
Aug 23, 2014, 10:46 am
#170
Join Date: Mar 2012
Posts: 43
August 23, 2014 at 11:51 AM
As of right now, I am able to make seat selections on JAL’s website.
Reply
JENNIFER says:
August 23, 2014 at 12:38 PM
I called JAL for more options on seating. The agent said the ticket is confirmed and we hold the seats, but it is not yet ticketed. Strange, as my e-mail from Malaysia Air with the itinerary says it is ticketed. I contacted MH, and it is apparently known that everyone is rebooked. He said that they canceled the code share with Cathay and so everyone got rebooked. The reason why it is not “ticketed” per se is because the changes were made and they are waiting for our approval.
Out of curiosity, I asked if they had anything that was more direct. He gave me options with Cathay Pacific so I took them. It’s worth asking and not just settling for whatever they gave you. I wanted to avoid the overnight in Haneda, Tokyo. One of the legs I was interested in was fully booked coming out of HKG->SFO but since they have two flights a day I picked the other one. Unfortunately, it is the weekend right now and they can’t confirm the ticket right away because it’s the weekend so they won’t be able to issue the record locator for Cathay but told me to check back on Monday or directly with Cathay.
Upon going to the flymas.mobi website, I am now seeing the changes that I made. Unfortunately, he wasn’t able to send me the itinerary through e-mail. This would be consistent with what the JAL agent told me. If it isn’t “ticketed”, they can’t send it.
Reply
JENNIFER says:
August 23, 2014 at 12:39 PM
I forgot to add; please note that when you access your flight information on flymas.mobi, the flight numbers that are posted there are correct; however, the carrier prefix is not correct. e.g., MH0001 is not correct. It is indeed JL001. My new itinerary reads MH0873, but it should be in fact CX873.
I hope this helps everyone. Call them
ReplyRead more: http://www.theflightdeal.com/2014/08...#ixzz3BEbWxq1c
Aug 23, 2014, 10:48 am
#171
Join Date: Mar 2012
Posts: 43
Nothing canceled.
Aug 23, 2014, 10:50 am
#172
Join Date: Mar 2012
Posts: 43
I just logged into cheaptickets, but all I get is an error message when I pull up my flight info. Interestingly, I checked out flymas.mobi, and I found this:
From: San Francisco (SFO)
To: Hong Kong (HKG)
Flight: MH0873
Depart: Fri, 26 Sep, 01:00
Arrive: Sat, 27 Sep, 06:10
From: Hong Kong (HKG)
To: San Francisco (SFO)
Flight: MH0870
Depart: Mon, 29 Sep, 14:10
Arrive: Mon, 29 Sep, 11:45
Before, the SFO-HKG leg was missing and had the codeshare flight numbers. Now it lists the CX flight numbers (as MH). I haven't had a chance to call cheaptickets or MH yet, but I hope that this is a good sign.
From: San Francisco (SFO)
To: Hong Kong (HKG)
Flight: MH0873
Depart: Fri, 26 Sep, 01:00
Arrive: Sat, 27 Sep, 06:10
From: Hong Kong (HKG)
To: San Francisco (SFO)
Flight: MH0870
Depart: Mon, 29 Sep, 14:10
Arrive: Mon, 29 Sep, 11:45
Before, the SFO-HKG leg was missing and had the codeshare flight numbers. Now it lists the CX flight numbers (as MH). I haven't had a chance to call cheaptickets or MH yet, but I hope that this is a good sign.
Ignore the carrier designation in front of the flight number. Those have never been right in the past 18 hours. It is in fact a CX flight number and if you speak to MH agents they will tell you it is CX.
Aug 23, 2014, 11:21 am
#173
Join Date: Feb 2013
Location: Sacramento
Programs: Globalist Hyatt, Platinum AA, Platinum Delta
Posts: 66
JCM, did you call MH to initiate change, or cheaptickets (to get them to change it to HND to begin with)? thanks much. gonna try and call them again.
Last edited by Speedis1; Aug 23, 2014 at 11:40 am
Aug 23, 2014, 11:47 am
#174
Join Date: Jan 2008
Posts: 3,578
Well, now when I check my cheaptickets online, the record locators and ticket number are gone, and it says "your request was sent to the airline", but the itinerary still shows.
When I check MHs site, the ticket number is still missing, but now my LAX-HKG segment is has returned, and the LAX-HKG and HKG-LAX segments now show the new flight numbers MH0881 and 0882. The 0881 and 0882 I know are the CX numbers for that flight. AA still shows the original itinerary as booked.
I might call tomorrow when I have time and see if I can't just iron out the flights onto CX.
When I check MHs site, the ticket number is still missing, but now my LAX-HKG segment is has returned, and the LAX-HKG and HKG-LAX segments now show the new flight numbers MH0881 and 0882. The 0881 and 0882 I know are the CX numbers for that flight. AA still shows the original itinerary as booked.
I might call tomorrow when I have time and see if I can't just iron out the flights onto CX.
Aug 23, 2014, 11:58 am
#175
Join Date: Mar 2012
Posts: 43
I even booked another ticket with UA. I was just stubborn and wasn't letting it happen. I then checked out of curiosity last night on flymas and noticed that the new itinerary was there. They did it on their own.
Aug 23, 2014, 11:59 am
#176
Join Date: Mar 2012
Posts: 43
Well, now when I check my cheaptickets online, the record locators and ticket number are gone, and it says "your request was sent to the airline", but the itinerary still shows.
When I check MHs site, the ticket number is still missing, but now my LAX-HKG segment is has returned, and the LAX-HKG and HKG-LAX segments now show the new flight numbers MH0881 and 0882. The 0881 and 0882 I know are the CX numbers for that flight. AA still shows the original itinerary as booked.
I might call tomorrow when I have time and see if I can't just iron out the flights onto CX.
When I check MHs site, the ticket number is still missing, but now my LAX-HKG segment is has returned, and the LAX-HKG and HKG-LAX segments now show the new flight numbers MH0881 and 0882. The 0881 and 0882 I know are the CX numbers for that flight. AA still shows the original itinerary as booked.
I might call tomorrow when I have time and see if I can't just iron out the flights onto CX.
Aug 23, 2014, 12:35 pm
#177
Join Date: Feb 2013
Location: Sacramento
Programs: Globalist Hyatt, Platinum AA, Platinum Delta
Posts: 66
okay... just got off the fone with MH, and they told me to call cheaptickets and ask them to call MH... so I called cheaptickets, and they spoke to MH, and they are in the process of re-accomodating everyone who is affected, and that they should have my tickets sorted out in the next day or so..
My status of the ticket result has not been as progressive as those posted above, but based on this answer and trends we are seeing above, seems MH is now allowing passengers to be re-accommodated on flights. Perhaps once they automatically change it, we can do what Jennifer did and call MH to ensure the routing is in our favor.
Good signs good signs!
My status of the ticket result has not been as progressive as those posted above, but based on this answer and trends we are seeing above, seems MH is now allowing passengers to be re-accommodated on flights. Perhaps once they automatically change it, we can do what Jennifer did and call MH to ensure the routing is in our favor.
Good signs good signs!
Aug 23, 2014, 1:10 pm
#179
Join Date: Aug 2014
Posts: 9
I have not yet called MH but am now showing on flymas.mobi:
From: San Francisco (SFO)
To: Hong Kong (HKG)
Flight: MH0873
Depart: Fri, 17 Oct, 01:00
Arrive: Sat, 18 Oct, 06:10
From: Hong Kong (HKG)
To: San Francisco (SFO)
Flight: MH0872
Depart: Wed, 22 Oct, 00:30
Arrive: Tue, 21 Oct, 22:15
I'm assuming they are rebooking me on CX873/CX872 from this, which were the original CX codeshare flight numbers. No eticket, no call or contact from Cheap,MH or CX so far.
But I've got stuff to do this weekend other than wait on the phone so I'll let it sit for a few more days before I try and do anything else.
From: San Francisco (SFO)
To: Hong Kong (HKG)
Flight: MH0873
Depart: Fri, 17 Oct, 01:00
Arrive: Sat, 18 Oct, 06:10
From: Hong Kong (HKG)
To: San Francisco (SFO)
Flight: MH0872
Depart: Wed, 22 Oct, 00:30
Arrive: Tue, 21 Oct, 22:15
I'm assuming they are rebooking me on CX873/CX872 from this, which were the original CX codeshare flight numbers. No eticket, no call or contact from Cheap,MH or CX so far.
But I've got stuff to do this weekend other than wait on the phone so I'll let it sit for a few more days before I try and do anything else.
Aug 23, 2014, 3:55 pm
#180
Join Date: Feb 2014
Posts: 6
After my 3rd 30 minute call with Cheaptickets, I agreed to a refund with a $200 voucher with Cheaptickets. They then informed me that the refund will take "up to" 45 days to process. I'm not happy about the way this has been handled. I will probably dispute the charge with my bank card company.
I do believe that if one refuses the refund and demands that they provide as travel as paid for and confirmed, that it is likely you will get it - I just don't have the time to do that, and I'll use award travel instead.
I do believe that if one refuses the refund and demands that they provide as travel as paid for and confirmed, that it is likely you will get it - I just don't have the time to do that, and I'll use award travel instead.