That sounds discomforting. Luckily, she gave me her extension, so I hope she will remember!

no worries.. it'll work out for you.

I just emailed to politely request a switch from 35K pts after 20 to 25K pts after 15, and was told that no switches are being allowed this time around. I emailed back saying nicely that I believe switches are being made, and (again) that I wouldn't concentrate my travel with Marriott with the higher (unreachable) bonus, which is true.

No answer yet--has anyone succeeded in making this particular switch?

Suggestion ---- stop putting your switch requests in writing by e-mail, because that is much more likely to eliminate the possibility of switching. Stick to phone only. Call, ask to switch to the Mega promo you want, and if you get it, great. If you don't get it, hang up and call back, and hope you get someone else, who will look upon your request in a more kindly manner. By sending e-mail, you will formally memorialize your request (and the denial) in writing, and changing will likely never happen. While I am not saying that calling a second, or even a third, time is a sure thing, IMO it is likely to have a higher chance of success than e-mailing. Good luck, and as always, YMMV!

Finally called into MRCS because I couldn't get online to work. They said I was automatically signed up for the 35k+15k points and I asked to be switched to the Stay 2 nights, get 1 Cat 4 cert. The rep. said no problem and said he will track it manually. Got his extension and name if I need to follow up.

I agree with USirritated. I always have had luck with calling in and playing CSR roulette rather than e-mailing.

Same here. One call to customer service with a polite request and my MegaBonus was changed from the 35k+15k to Stay 2, Get 1 Cat 4 cert.

Ditto...I emailed them and got a email response saying that they would change me to the cert promotion also!

Ah....one of the few positive results of e-mailing instead of calling, lucky!

and what makes you think they don't annote your account when calling and they say "no" ??????

They apparently annotate your account even when they say yes.

I would hope so, otherwise how would they be able to credit your account with the substituted bonus?????

Let's just take it for granted that every time someone calls, their account is logged into by the MR agent.

It is human nature for a person listening to a question from a caller to not type the question in word for word WHILE the caller is asking the actual question. It is further human nature to answer the question, and if the answer is no and the caller hangs up, that the MR rep might say to themselves, "Well, that came to nothing, what was the whole question again? It did not amount to anything, so should I bother, or just take another call...oh well" and close out the call record with nothing or nearly nothing entered into the record, because of course, they are at least nominally rated on how many calls taken and resolved.

However, if something is put in writing, then it MUST be appended to the record of the person who wrote, because, of course, it is in writing, and thereby official.

Writing...official, verifiable. Verbal...not so much. (That doesn't mean results can not actually be conclusive from verbal contact, it just means verbal is generally less official, or at least less officious.)

there are several law schools in So Florida................I suggest you take classes cause you have absolutely NO idea what you're talking about..........next time you get a scam e-mail make sure you reply and give them your bank particulars cause it's official - it was in writing!!!!!!!!!!!!

personally, I'm special counsel to a major 5* brand and our staff has a list of codes to input on known repeated calls (like MRs would get each time they announce a new bonus program from members who want to change bonuses) so it doesn't take formally typing out the entire callers request but simply typing in a 2-digit code from the list.......

Uh huh. And this has what to do with what/who's reality at every company the world over? I am very happy to know that you earn such a big salary at a 5* company (whatever that means in reality, something like star ratings on hotels I would imagine). However, I never once mentioned anything about the law, did you happen to notice that?

I was referring to human nature. Is human nature the law? Maybe that is what they teach in Thai law schools, but not what they teach in American law schools. Human nature is not enforceable in a court room, at least not in the USA, but maybe it is in Thailand. I can just see it on Perry Mason, "Well your honor, everyone knows that it is human nature to do that, isn't that good enough to get my client off?"

I never mentioned the law, did I? Why? Because the law had nothing to do with what I was talking about. Not all companies work on the same systems, do they? Not all companies have a list of two letter codes, or four letter codes, or three number codes, or 14 character codes, or whatever, do they? If they did, and if all companies used up to date computer systems, which they do not, and if employees always followed their training and rule books, which they do not, then there would be a record of every single call ever made, to every single company on the planet, and there would be a definitive code for everything which was discussed on every single call, and no consumer/customer would ever hear "we have no record of you calling yesterday or last week sir, so since there is no record of your conversation with representative joe blow, who does not exist, then we will not be able to honor what you say you have been promised."

Now, of course it will be your nature to jump up and down and yell and scream and rant and rave and say "gotcha" to the world about my reply, all of my replies actually. However, that does not mean that I am wrong, it just means that it is human nature for two people, who were raised in different cultures, who live on different continents, and have different belief systems, etc. to have different opinions. You have heard that old American expression, haven't you? "Opinions are like a*******, everyone has one." Try saying that to a judge in court sometime, in any country in the world, and see where that will get you! Probably a couple of nights in the pokey for contempt, but guess what? That does not mean that it is not TRUE!

Oh, yes, will your superior legal mind point out where it is that I said that anything put in writing legally (or otherwise) requires a written response?

Can you even boil down what I said to one or two simple sentences? Go ahead, try, I bet you'll get it wrong.