Originally Posted by
BKKLEE
there are several law schools in So Florida................I suggest you take classes cause you have absolutely NO idea what you're talking about..........next time you get a scam e-mail make sure you reply and give them your bank particulars cause it's official - it was in writing!!!!!!!!!!!!
personally, I'm special counsel to a major 5* brand and our staff has a list of codes to input on known repeated calls (like MRs would get each time they announce a new bonus program from members who want to change bonuses) so it doesn't take formally typing out the entire callers request but simply typing in a 2-digit code from the list.......
Uh huh. And this has what to do with what/who's reality at every company the world over? I am very happy to know that you earn such a big salary at a 5* company (whatever that means in reality, something like star ratings on hotels I would imagine). However, I never once mentioned anything about the law, did you happen to notice that?
I was referring to human nature. Is human nature the law? Maybe that is what they teach in Thai law schools, but not what they teach in American law schools. Human nature is not enforceable in a court room, at least not in the USA, but maybe it is in Thailand. I can just see it on Perry Mason, "Well your honor, everyone knows that it is human nature to do that, isn't that good enough to get my client off?"
I never mentioned the law, did I? Why? Because the law had nothing to do with what I was talking about. Not all companies work on the same systems, do they? Not all companies have a list of two letter codes, or four letter codes, or three number codes, or 14 character codes, or whatever, do they? If they did, and if all companies used up to date computer systems, which they do not, and if employees always followed their training and rule books, which they do not, then there would be a record of every single call ever made, to every single company on the planet, and there would be a definitive code for everything which was discussed on every single call, and no consumer/customer would ever hear "we have no record of you calling yesterday or last week sir, so since there is no record of your conversation with representative joe blow, who does not exist, then we will not be able to honor what you say you have been promised."
Now, of course it will be your nature to jump up and down and yell and scream and rant and rave and say "gotcha" to the world about my reply, all of my replies actually. However, that does not mean that I am wrong, it just means that it is human nature for two people, who were raised in different cultures, who live on different continents, and have different belief systems, etc. to have different opinions. You have heard that old American expression, haven't you? "Opinions are like a*******, everyone has one." Try saying that to a judge in court sometime, in any country in the world, and see where that will get you! Probably a couple of nights in the pokey for contempt, but guess what? That does not mean that it is not TRUE!