there are several law schools in So Florida................I suggest you take classes cause you have absolutely NO idea what you're talking about..........next time you get a scam e-mail make sure you reply and give them your bank particulars cause it's official - it was in writing!!!!!!!!!!!!
personally, I'm special counsel to a major 5* brand and our staff has a list of codes to input on known repeated calls (like MRs would get each time they announce a new bonus program from members who want to change bonuses) so it doesn't take formally typing out the entire callers request but simply typing in a 2-digit code from the list.......
Originally Posted by
USirritated
Let's just take it for granted that every time someone calls, their account is logged into by the MR agent.
It is human nature for a person listening to a question from a caller to not type the question in word for word WHILE the caller is asking the actual question. It is further human nature to answer the question, and if the answer is no and the caller hangs up, that the MR rep might say to themselves, "Well, that came to nothing, what was the whole question again? It did not amount to anything, so should I bother, or just take another call...oh well" and close out the call record with nothing or nearly nothing entered into the record, because of course, they are at least nominally rated on how many calls taken and resolved.
However, if something is put in writing, then it MUST be appended to the record of the person who wrote, because, of course, it is in writing, and thereby official.
Writing...official, verifiable. Verbal...not so much. (That doesn't mean results can not actually be conclusive from verbal contact, it just means verbal is generally less official, or at least less officious.)
