Originally Posted by alrvd83

This sounds exactly what i did back in August. Below is a copy/paste from a post i made on page 6. Maybe this will happen to you as well...

So this most recent megabonus, I called this past August and they switched it to the 2 cat 1-5 certificates...i was originally signed up for the 40k pt bonus after 20 stays.

They said it wouldn't change on my online profile, but they would track it on their end.

I called back November to check on the status, and they said the agent, back in August, told me incorrect information. Their rewards department cannot add 1-5 certificates onto my account...they can however add pts of course. This is what I was told over the phone....

So therefore he went to speak to a supervisor, and instead agreed to give me 50k points after my 4th stay...this was his nice gesture for the mistake the agent made in August (which is equivalent to 2 cat 1-5 certificates)

I just received the 50k points...not too bad Some may doubt what I am saying, so if you want further proof, then PM me and ill send you a screenshot of the "goodwill adjustment" on my account