Dr. HFH

I think you guys are being unnecessarily and unfairly harsh. Rossini is a restaurant, not a buffet. And, AFAIK, the only items which are quantity-restricted to one order per person are main courses and Prosecco. Fresh fruit and vegetables, fresh squeezed fruit and vegetable juices, cheese, smoked salmon, wide variety of baked goods, coffee, cappuccino, tea, etc., are all unlimited. And with two other locations in the hotel where you can have unlimited quantities of everything, .... I'm hard pressed to think of another hotel with three separate and very different locations for breakfast included as a PLT benefit, with all but two specific items included in unlimited quantity.

seanthepilot

Srisarin

SHLTP

I cannot think of a Luxury Collection anywhere in the world that is less flexible not to allow for example an egg white something over a fried egg for a platinum member. Even at Hongta in Shanghai which I think should be de-flagged as a LC was more amenable to substitutions. And agree that someone asking for french toast and an egg is not being gluttonous. I personally am on a strict diet so don't each much but found Rossini's hard to eat at.

I've waited in line for 40 minutes once at Orchid so it is clear SGS had to open up other spots to eat because of lack of tables. And Orchid has very few multi-person tables. As mentioned above they wouldn't let me merge tables once for the 3 rooms I had taken for family until I talked to duty manager. The result was they made us all sit upstairs the rest of the vacation which was not as nice an atmosphere as Rossini's and did not have the breadth of Orchid.

I think I have made it clear there are positives with SGS... and there are negatives, and I don't understand why people are criticizing us for pointing out deficiencies and what is clearly an increasingly limited amount of choices at Rossini's from before. There are definitely great parts about SGS but there are also some weak parts. Breakfast at Rossini's is one. Inability to get seats at the pool area is another. I frankly don't like the room bathrooms at all, especially the shower areas that seem outdated, and I did not love the renovations. The very expensive silk draping on the walls are already fraying. The hard product is more like a Sheraton to me than a LC... but the service takes it above to LC level usually.

But SGS needs that service and flexibility in order to overcome its hard product shortcomings.

So I go to SGS because of generally great service, which is usually quite flexible everywhere except for Rossini's. Some don't like me comparing to Vana Belle which is another LC in the same country and it is so incredibly superior in every way. And I find PA more flexible as well. There must be brand standards, at least by country/ region. And LC hotels should be compared to each other. Obviously.

yosithezet

Folks,

I have edited and deleted several comments which address other users and their likes and dislikes. This after I just posted reminding people that there is no need to comment about the likes and dislikes of others. Getting personal is not acceptable in the community which is clearly explained in FlyerTalk Rule 12.2.

If you are confused as to whether or not your post is acceptable, just re-read it and consider how you might take out the word 'you' as a start.

Again, keep the discussion about the property and not one another.

Thanks,
yosithezet
Co-Moderator, SPG Forum

Dr. HFH

In two out of the three restaurants and buffets at which one may have a PLT breakfast, there would be absolutely no problem. So this isn't about the hotel not permitting it; it's about the hotel restricting it in one of the three breakfast locations.


I agree. We can have as much as we want at Orchid Café or the Sala.


So presumably someone with dietary restrictions would choose to eat at Orchid Café with its wider selection, where it will be easier to adhere to the restrictions.


As in, "Sir/Madam, we will not permit you to have breakfast at Orchid Café. We will permit you to eat upstairs in Rossini." ... or "Sir/Madam, you may be more comfortable upstairs in Rossini for breakfast, as we'll have difficulty accommodating your party here at Orchid Café." ??

ExpatSomchai

Anyone experienced the hotel policy for a PLT with 3 in a room? Do they charge for access?

IluvSQ

I once had my wife and first son in one room, they supplied a crib at no extra charge.

IluvSQ

Re: the great Flip-Flop controversy, I checked in yesterday, and the welcome letter now states:

" In order to respect the feelings of all our guests, we do request our guests to abide by same simple "dress code" in our public area.
Rossini's - no flip flop slippers, tank tops and baseball caps.
Living Room after 8:00 PM and Rossini's for dinner - no shorts, flip flop slippers, tank tops and baseball caps."

SHLTP

I’m confused why I am being told I am wrong to feel the way I do about Rossini’s for breakfast. Certainly seems other people view things the same why I do. I/ we have our opinions and are entitled to them and to voice them. I feel I have earned through spending and loyalty to eat egg whites in the morning and enjoy Rossini’s.

It should not br an either or choice at a LC property in my opinion.

If Richard reads this he can decide whether or not to allow more flexibility there. It is his choice to see if the added costs of egg white over a fried egg is too high so that he won’t Change ... at the risk of losing customers as the policy has done with me when I have switched twice to PA last year and will do so in the future again or lower the satisfaction rates of some customers as it has me when I do stay at sGS because I do generally appreciate the property.

This forum is meant for us to voice our opinions not be damned for speaking them out

LIH Prem

People are disagreeing with opinions which is fine. We are free to voice our opinion like everybody else, but as people keep saying, dissent is fine. Is that wrong? No idea why you were denied. "No" is never the right answer in that situation.

Personally I've never been denied eggs with a main that didn't include them at Rossini's. But, I have not tried to ask for an egg white omelette and a fried egg.

And when there are no beds available at the pool, the staff seats people as they become available. There's signs in the pool area that staff enforces that beds can't be reserved for more than 15 minutes. I've never had to wait very long for a bed even on one of the busiest days of the year there. I would expect to wait longer at peak times on peak days and wait my turn if I wanted a bed. And I wouldn't expect to get multiple beds together initially either, though even then staff does what they can to accommodate couples and families.

-David

estnet

Okay I'm still confused - do flip flops just refer to the cheap plastic ones or do they include the same form that are commonly worn by women as shoes with designs or sparkles or other adornment on the "straps" ?

alanslegal

I went through our photos of our last visit in 2017 and my wife was wearing flip flops at Rossini's. Guess we are no longer welcome at Rossini's anymore because it might disrespect the feelings of other guests #sensitive .

Rules are the rules though, that's the hotel's discretion and we're cool with that. It's unlikely we will be returning to the SGS in the foreseeable future anyway; it wasn't our favourite SPG property to start with (we love the St Regis despite its sometimes erratic service), the SGS's decor and ambience made us "feel old" every time we stayed there, once in a while we couldn't get a pool chair, plus I no longer hold Platinum status anyway; which means SPG Bangkok hotels might not see us for a bit whilst we try out other hotels.

dsquared37

Interersting. Several years ago I was castigated and barred from the living room for wearing sandals; thankfully I can now point to this and hold my ground. Sandals =/= flip flops.

UA-NYC

IMO the real crime being committed is letting Crocs into Rossini's