yurtripper

If that was me I'd have stood right next to one of the inspectors while they were in the breakfast area and said: "You know, it's great that for once they actually have real coffee cups rather than those crappy styrofoam ones we usually get."

Sheraton Grande Sukhumvit Bangkok

Dear Reviewers,

To set the record straight, there have been no brand audits / inspection at the hotel this year. The customer experience has not been effected in any way, since we became a Marriott International managed hotel. Moreover, the management contract was renewed last year with Starwood and now of course we are part of the Marriott family. Therefore we shall remain a member of the Luxury Collection brand, one of thirty owned by Marriott International.

With kind regards,
Richard Chapman
General Manager

Sheraton Grande Sukhumvit Bangkok

Dear Central90120,

We introduced the “Executive Breakfast” at Rossini’s a year ago for our loyal Platinum SPG members and other guests paying for the Luxury Room category or for a suite. It is designed as an exclusive and quieter experience, where guests can hold informal business meetings, check the email or read the paper, whilst the service associates bring the ordered individually prepared cooked item to the table. For starters however the guest can choose from the traditional bakery items, juices, fruits, cold cuts, salads, cereals and yogurts, together with some Asian favorites such as congee, dim sum and others. Guests can enjoy as many of the starters as they wish whilst the cooked item is being prepared on a la carte basis. Should the guest wish a second cooked item, then a supplementary charge of THB 300 is applied as is customary with an a la carte concept. Or alternatively all guests are welcome to join the international buffet breakfast at the Orchid Café, where they can indulge in as much as they wish. The choice is theirs. In fact I know of a number of Platinum members who prefer taking breakfast at the Orchid Café where the choice is greater and the number of courses is unlimited. We try to cater for everyone’s taste and preferences, including the outdoor Sala during the dry season, but every weekend over the year.

With kind regards,
Richard Chapman
General Manager

schley

Fair enough and I have enjoyed both Orchid Cafe previously and Rossini's. Although some want to gorge at breakfast I try not to do so too much. I usually have a late morning leisurely meal and although it would be nice to have the option of two dishes, if I want it I go to Orchid. This property has above average meal options for everyone's taste. I would like to see some upgrading of the property hard product however, from the elevators to some rooms more specifically the bathrooms, which I'm sure is in their master plan.

mcgahat

Thanks for the very professional update Richard.

Dr. HFH

Just out of curiosity, what did you have in mind? I've always been impressed that despite the foot traffic, the elevator floors are always polished to a mirror-like finish.

schley

It is the look of the interior including the button panel is what stands out to me. The cleanliness is not a problem, but simply appears dated to me.

The bathrooms are dated to me as well.

dfe

Very good Mr. Chapman and thank you. I personally think this is a very reasonable approach. I have always enjoyed the privilege of taking the special breakfast at Rossini's. Not being a glutton, I think the buffet offerings are very good and I do not feel offended for not being able to gorge myself on a la carte items. Once in a while I do take breakfast in the Orchid Café simply for the wider selections and even enjoy the little bit of chaos and people watching opportunities.

MSPeconomist

OT, but as a PP I called Marriott that day and tried to report what I had observed about the inspection. No one cared.

Central90210

Thanks for clarifying the new change, Richard! Still very impressed with a GM of a sizeable hotel responding to random members on a niche forum.

Sheraton Grande Sukhumvit Bangkok

Dear Reviewers,

I am sorry to disappoint you, but there is no plan to upgrade the elevators. Unfortunately we can’t make them any faster. As for the bathrooms, we made the decision to retain the handmade turquoise tiles rather than go for the ubiquitous marble walls, as they are indigenous to Thailand. There is however a long term plan to add rain showers.

With kind regards,
Richard Chapman
General Manager

Central90210

Dear Richard, I remember you mentioned a while ago that you will consider installing key card access systems for your elevators for security purposes, especially late at night. Is that still on the cards or canned altogether? Thanks!

IluvSQ

Richard, I see nothing wrong with the elevators, including their speed.
What I like about them is that one can correct a wrong button by pressing
it again to cancel the selection - more buildings should have this option.

And I also like the bathroom tiles - they are now an expected part of this
property.

But DO NOT install rain showers - or if you do make sure you maintain
the current ones as well.

IluvSQ

I would not consider this a priority, especially in view of the fact that there
are almost always security personnel at both the Lobby and Lower Lobby
level elevators, observing all.

I prefer not fumbling for key cards in the elevator, especially when the card
reader works less than 50% of the time,

Dr. HFH

Personally, I find that these systems often don't work to spec. At LM, for example, they have one of these systems, and I rarely get it to work on the first try. I've observed the same with other guests there as well. Given the omnipresent security in both upper and lower lobbies at SGS, I'm fine with access the way it is.