Jan 2, 2022, 2:30 am
Last edit by: Oxon Flyer
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)
May 30, 2022, 8:27 pm
#76
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
A few new approvals:
Hotel Name: Hotel June, Los Angeles, a Member of Design Hotels™
Date of stay: 4 nights in October
Number of Guests: 2
Room Type: Spacious King City View, Guest room, 1 King, City view
Marriott Brand Website Rate: $312 USD
Competing Rate: $237 USD
Actual Approved Rate: $189.60
Notes: Refundable, $18 destination fee
Hotel Name: La Maison Champs Elysées, Paris, a Member of Design Hotels™
Date of stay: 4 nights in October
Number of Guests: 2
Room Type: Superior Boutique, Guest room, Double, Street view
Marriott Brand Website Rate: 500 EUR
Competing Rate: Marriott found $422.73, but I found $383 -- I followed up, waiting for a response
Actual Approved Rate: 314.85 Euro per night plus city tax
I'm actively looking for better rates in Honolulu, San Fransisco, Paris, Milan -- Please PM me if you're not posting but finding good rates! :-)
Hotel Name: Hotel June, Los Angeles, a Member of Design Hotels™
Date of stay: 4 nights in October
Number of Guests: 2
Room Type: Spacious King City View, Guest room, 1 King, City view
Marriott Brand Website Rate: $312 USD
Competing Rate: $237 USD
Actual Approved Rate: $189.60
Notes: Refundable, $18 destination fee
Hotel Name: La Maison Champs Elysées, Paris, a Member of Design Hotels™
Date of stay: 4 nights in October
Number of Guests: 2
Room Type: Superior Boutique, Guest room, Double, Street view
Marriott Brand Website Rate: 500 EUR
Competing Rate: Marriott found $422.73, but I found $383 -- I followed up, waiting for a response
Actual Approved Rate: 314.85 Euro per night plus city tax
I'm actively looking for better rates in Honolulu, San Fransisco, Paris, Milan -- Please PM me if you're not posting but finding good rates! :-)
May 31, 2022, 4:55 am
#77
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Just a DP: As Marriott only have properties in Copenhagen and not outside the capital in Denmark like in Aarhus I wanted to give Radisson a shot. Finds out Radisson have a Brg program as well with 25% off etc if successful. But oh boy that agent, yes only one, agent in India is slow in replying back. After five days of waiting I got tired and canceled both of my reservations and went with Comwell chain instead. On top of that it was plenty of emails back and forth and of course no option to call.
Marriott is not perfect but they at least have more than one agent working with their Brgs.
Marriott is not perfect but they at least have more than one agent working with their Brgs.
Last edited by joakgarp; May 31, 2022 at 6:59 am
May 31, 2022, 5:44 am
#78
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Just a DP: As Marriott only have properties in Copenhagen and not outside the capital in Denmark like in Aarhus I wanted to give Radisson a shot. Finds out Radisson have a Brg program as well with 25% off etc if successful. But oh boy that agent, yes only one, agent in India is slow in replying back. After five days of waiting I got tried and canceled both of my reservations and went with Comwell chain instead. On top of that it was plenty of emails back and forth and of course no option to call.
Marriott is not perfect but they at least have more than one agent working with their Brgs.
Marriott is not perfect but they at least have more than one agent working with their Brgs.
The other programs seem to just want to force people to book non-refundable reservations and then let them be stuck with a non-refundable booking you do not want. The legacy SPG BRG program was not without fault, but you were never risking to be stuck with a non-fundable booking. I wonder why there is such disparity between the programs, MAR must see some value by how their BRG program is configured that the others don't see.
May 31, 2022, 6:54 am
#79
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
May 31, 2022, 8:30 am
#80
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
To Marriotts credit, they take their BRG program seriously, at lest in the sense that they categorize refundable/flexible OTA rates into one category regardless exact cancelation terms makes the program useful and not just window dressing.
The other programs seem to just want to force people to book non-refundable reservations and then let them be stuck with a non-refundable booking you do not want. The legacy SPG BRG program was not without fault, but you were never risking to be stuck with a non-fundable booking. I wonder why there is such disparity between the programs, MAR must see some value by how their BRG program is configured that the others don't see.
The other programs seem to just want to force people to book non-refundable reservations and then let them be stuck with a non-refundable booking you do not want. The legacy SPG BRG program was not without fault, but you were never risking to be stuck with a non-fundable booking. I wonder why there is such disparity between the programs, MAR must see some value by how their BRG program is configured that the others don't see.
Jun 10, 2022, 5:24 am
#81
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
BRG Form Submission does not work
Anybody having the same problem getting access denied when you try to submit your BRG form? I have tried from different computers/phones/tablets and from different networks. I have emailed the BRG team ,
The error looks like this.
Maybe the lurkers can nudge the right IT team?
The error looks like this.
Access Denied
You don't have permission to access "http://www.marriott.com/aries-common/v1/submitLNFForm" on this server.Reference #18.a787dd58.1654860092.2dd65c0eMaybe the lurkers can nudge the right IT team?
Jun 10, 2022, 7:13 am
#82
Join Date: Apr 2021
Posts: 13
Third party comparison that are no longer approved
A couple months ago I had brgs approved using some otas. Now when I try these same otas, I get rejected with the following message:
“We have not found that a lower rate can be reserved on the comparison source listed. After extensive testing, Marriott’s Corporate Office has identified this site does not accurately display rates and availability and therefore we are unable to approve your claim.”
anybody else have this problem? I wish the wiki had an updated list of approved and unapproved sites.
“We have not found that a lower rate can be reserved on the comparison source listed. After extensive testing, Marriott’s Corporate Office has identified this site does not accurately display rates and availability and therefore we are unable to approve your claim.”
anybody else have this problem? I wish the wiki had an updated list of approved and unapproved sites.
Jun 10, 2022, 4:39 pm
#83
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
A couple months ago I had brgs approved using some otas. Now when I try these same otas, I get rejected with the following message:
“We have not found that a lower rate can be reserved on the comparison source listed. After extensive testing, Marriott’s Corporate Office has identified this site does not accurately display rates and availability and therefore we are unable to approve your claim.”
anybody else have this problem? I wish the wiki had an updated list of approved and unapproved sites.
“We have not found that a lower rate can be reserved on the comparison source listed. After extensive testing, Marriott’s Corporate Office has identified this site does not accurately display rates and availability and therefore we are unable to approve your claim.”
anybody else have this problem? I wish the wiki had an updated list of approved and unapproved sites.
Jun 15, 2022, 9:59 pm
#85
Join Date: Jul 2016
Programs: SPG, Asia Miles, Skypass
Posts: 13
Its been 3 years since my last brg approval, glad travel is back and I am able to get a new approval just like old times.
All rates shown below includes tax and service charges
Hotel Name: Four Points by Sheraton Sydney, Central Park
Date of stay: Check-in date: 2022-11-26 / Check-out date: 2022-11-27
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: AUD $313
Competing Rate: HKD $1628 (AUD $301.83 after exchange rate conversion)
Actual Approved Rate: AUD $226.37
Hotel Name: Four Points by Sheraton Auckland
Date of stay: Check-in date: 2022-12-10 / Check-out date: 2022-12-11
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: NZD $483.55
Competing Rate: I found HKD $2258 (NZD $453.28 after exchange rate conversion) while Marriott found NZD $361.68 which is even better
Actual Approved Rate: NZD $271.26
"Travel Plan CHANGE, Canceled the above reservation and rebooking with the following BRG claim"
Hotel Name: Four Points by Sheraton Auckland
Date of stay: Check-in date: 2022-12-11 / Check-out date: 2022-12-12
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: NZD $283.22
Competing Rate: HKD $1313
Actual Approved Rate: NZD $198.92
Hotel Name: Hotel Name: Four Points by Sheraton Auckland
Date of stay: Check-in date: 2022-12-17 / Check-out date: 2022-12-18
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: NZD $322.05
Competing Rate: I found NZD $277 while Marriott found NZD $249 which is even better
Actual Approved Rate: NZD $186.75
All rates shown below includes tax and service charges
Hotel Name: Four Points by Sheraton Sydney, Central Park
Date of stay: Check-in date: 2022-11-26 / Check-out date: 2022-11-27
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: AUD $313
Competing Rate: HKD $1628 (AUD $301.83 after exchange rate conversion)
Actual Approved Rate: AUD $226.37
Hotel Name: Four Points by Sheraton Auckland
Date of stay: Check-in date: 2022-12-10 / Check-out date: 2022-12-11
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: NZD $483.55
Competing Rate: I found HKD $2258 (NZD $453.28 after exchange rate conversion) while Marriott found NZD $361.68 which is even better
Actual Approved Rate: NZD $271.26
"Travel Plan CHANGE, Canceled the above reservation and rebooking with the following BRG claim"
Hotel Name: Four Points by Sheraton Auckland
Date of stay: Check-in date: 2022-12-11 / Check-out date: 2022-12-12
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: NZD $283.22
Competing Rate: HKD $1313
Actual Approved Rate: NZD $198.92
Hotel Name: Hotel Name: Four Points by Sheraton Auckland
Date of stay: Check-in date: 2022-12-17 / Check-out date: 2022-12-18
Number of Guests: 2
Room Type: King Bed
Marriott Brand Website Rate: NZD $322.05
Competing Rate: I found NZD $277 while Marriott found NZD $249 which is even better
Actual Approved Rate: NZD $186.75
Last edited by a288bennie; Jun 27, 2022 at 7:23 pm Reason: Additional BRG claims added!
Jul 3, 2022, 1:59 pm
#86
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
Question on the BRG... For example:
1. Room with a 7-day cancellation policy on Marriott.com is $100
2. Same room with 1-day cancellation policy on Marriott.com is $110
3. Same room with a 1-day cancellation policy on Hotels.com is $100. They don't offer a non-refundable rate.
I submitted a claim and Marriott is adamant that the $100 rate on Hotels.com is not eligible for the guarantee as "Marriott offers the same rate under Prepay and Save, cancellation 7 days before arrival." Am I reading it wrong or should this qualify as the $100/night at Hotels.com is comparable to the $110 rate on Marriott.com?
1. Room with a 7-day cancellation policy on Marriott.com is $100
2. Same room with 1-day cancellation policy on Marriott.com is $110
3. Same room with a 1-day cancellation policy on Hotels.com is $100. They don't offer a non-refundable rate.
I submitted a claim and Marriott is adamant that the $100 rate on Hotels.com is not eligible for the guarantee as "Marriott offers the same rate under Prepay and Save, cancellation 7 days before arrival." Am I reading it wrong or should this qualify as the $100/night at Hotels.com is comparable to the $110 rate on Marriott.com?
Jul 3, 2022, 3:32 pm
#87
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Question on the BRG... For example:
1. Room with a 7-day cancellation policy on Marriott.com is $100
2. Same room with 1-day cancellation policy on Marriott.com is $110
3. Same room with a 1-day cancellation policy on Hotels.com is $100. They don't offer a non-refundable rate.
I submitted a claim and Marriott is adamant that the $100 rate on Hotels.com is not eligible for the guarantee as "Marriott offers the same rate under Prepay and Save, cancellation 7 days before arrival." Am I reading it wrong or should this qualify as the $100/night at Hotels.com is comparable to the $110 rate on Marriott.com?
1. Room with a 7-day cancellation policy on Marriott.com is $100
2. Same room with 1-day cancellation policy on Marriott.com is $110
3. Same room with a 1-day cancellation policy on Hotels.com is $100. They don't offer a non-refundable rate.
I submitted a claim and Marriott is adamant that the $100 rate on Hotels.com is not eligible for the guarantee as "Marriott offers the same rate under Prepay and Save, cancellation 7 days before arrival." Am I reading it wrong or should this qualify as the $100/night at Hotels.com is comparable to the $110 rate on Marriott.com?
In this case, it’s working against you.
Jul 10, 2022, 5:47 am
#88
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Le Méridien Versailles - Montreal
Hotel Name: Le Méridien Versailles
Date of stay: October 2022
Nights: 6
Room Type:Classic, 1 Queen
Marriott Brand Website Rate: 1,670.76 CAD incl. tax / avg. 278.46 CAD per night
Competing Rate: 857 EUR incl. tax / app. 188.17 CAD per night
Actual Approved Rate: 848.45 CAD incl tax / 141.41 CAD per night incl. tax
Date of stay: October 2022
Nights: 6
Room Type:Classic, 1 Queen
Marriott Brand Website Rate: 1,670.76 CAD incl. tax / avg. 278.46 CAD per night
Competing Rate: 857 EUR incl. tax / app. 188.17 CAD per night
Actual Approved Rate: 848.45 CAD incl tax / 141.41 CAD per night incl. tax
Jul 11, 2022, 5:51 pm
#89
Join Date: Jul 2002
Location: Vancouver, B.C. - Canada
Posts: 499
I submitted a BRG yesterday, and received a response in about 14 hours approving it, and I selected the 25% off the lower rate - however, the competing web site rate now has an even lower rate, that is still lower than the best available rate on Marriott.com
Is it better to reply to their e-mail and see if they will re-adjust the already approved BRG reservation.
Or should I make a new reservation and submit another request.
Is it better to reply to their e-mail and see if they will re-adjust the already approved BRG reservation.
Or should I make a new reservation and submit another request.
Jul 11, 2022, 7:45 pm
#90
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
I submitted a BRG yesterday, and received a response in about 14 hours approving it, and I selected the 25% off the lower rate - however, the competing web site rate now has an even lower rate, that is still lower than the best available rate on Marriott.com
Is it better to reply to their e-mail and see if they will re-adjust the already approved BRG reservation.
Or should I make a new reservation and submit another request.
Is it better to reply to their e-mail and see if they will re-adjust the already approved BRG reservation.
Or should I make a new reservation and submit another request.