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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 2, 22, 2:30 am
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Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.

Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jul 12, 22, 4:09 am
  #91  
 
Join Date: Mar 2004
Location: London
Posts: 219
Originally Posted by OfficeGlenn View Post
I submitted a BRG yesterday, and received a response in about 14 hours approving it, and I selected the 25% off the lower rate - however, the competing web site rate now has an even lower rate, that is still lower than the best available rate on Marriott.com

Is it better to reply to their e-mail and see if they will re-adjust the already approved BRG reservation.

Or should I make a new reservation and submit another request.
Happened to me once - they specifically told me that they are not allowed to do a BRG on a rate that has already been matched, so you will have to book a new reservation and a new BRG.
OfficeGlenn likes this.
CkCrunch is offline  
Old Jul 16, 22, 2:44 am
  #92  
 
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
As long as a rate is 'flexible', meaning you can cancel it more than 24 hours after booking without penalty, it doesn't matter how many days before arrival you have to cancel it. Flexible rates do not need to have the exact same cancel policy in regard to how many days before arrival.

On a related note, prepay also does not matter when making comparisons. Either a rate is considered non-refundable (must cancel within 24 hours of booking to avoid penalty) or flexible.
uanj likes this.
BRGenius is offline  
Old Jul 21, 22, 10:08 am
  #93  
 
Join Date: Apr 2014
Location: Denver, CO
Programs: Marriott Gold, SPG Gold, UA Silver, SouthWest CP, Hilton Diamond
Posts: 11
Sheraton Tribeca New York Hotel

Hotel Name: Sheraton Tribeca New York Hotel
Date of stay: 9/3/2022 - 9/5/2022
Nights: 2
Room Type: 2 Double Beds - Flexible
Marriott Brand Website Rate: 464 USD/night
Competing Rate: 270 USD/night
Actual Approved Rate: 203USD/night
donotblink likes this.
karrjl is offline  
Old Jul 21, 22, 7:21 pm
  #94  
 
Join Date: Apr 2021
Posts: 10
Hotel Name: Hotel Adagio, Autograph Collection
Date of stay: July 24-25, 2022
Number of Guests: 2
Room Type: Guest room, 1 Queen
Marriott Brand Website Rate: $190
Competing Rate: $166
Actual Approved Rate: $125.40

I piggybacked on the earlier post from January. The better hotels.com rate is still out there, albeit a little higher than it was in January.
Jason Shorne is offline  
Old Jul 23, 22, 9:38 am
  #95  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,168
Hotel Name: Ten Bompas Design Hotel, Johannesburg South Africa
Date of stay: August 2022
Number of Guests: 2
Room Type: 1 Bedroom Suite
Marriott Brand Website Rate: 183 USD
Competing Rate: 121 USD
Actual Approved Rate: 96 USD


Hotel Name:
Irene Country Lodge Autograph Collection, Johannesburg S.A.
Date of stay: August 2022
Number of Guests: 1
Room Type: 1 Bedroom Executive Suite
Marriott Brand Website Rate: 218 USD
Competing Rate: 87 USD
Actual Approved Rate: 65 USD

Now if I can only BRG this pesky Westin Cape Town or AC Capetown. Westin soooo used to be very easy, but my go to OTAs are now parity..
supatight80 is offline  
Old Jul 27, 22, 11:19 am
  #96  
 
Join Date: Apr 2009
Location: Paris
Programs: AF, UA, BA/IB, VS, Marriott Gold, Hilton Gold
Posts: 268
Just reserved st Regis Toronto for $550 on Marriott.com

Found it for $534 on snaptravel and submitted BRG.

Had a response writhing 12 hours declining the BRG Stating:

sites that do not pass reservations to the Marriott Central Reservation System (CRS) for confirmation are not eligible

does this seem right?
andrew10412 is offline  
Old Jul 27, 22, 11:46 am
  #97  
 
Join Date: May 2018
Posts: 111
Originally Posted by andrew10412 View Post
Just reserved st Regis Toronto for $550 on Marriott.com

Found it for $534 on snaptravel and submitted BRG.

Had a response writhing 12 hours declining the BRG Stating:

sites that do not pass reservations to the Marriott Central Reservation System (CRS) for confirmation are not eligible

does this seem right?
Yes. They don't price match snaptravel
Too_Fly1 is offline  
Old Jul 27, 22, 11:52 am
  #98  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 93
JW Marriott Hotel Kuala Lumpur

Hotel Name:JW Marriott Hotel Kuala Lumpur
Date of stay: September 2022
Nights: 4
Room Type: Deluxe, 1 King
Marriott Brand Website Rate: 2821 MYR incl. tax and breakfast (app. 622.21 EUR)
Competing Rate: 504 EUR incl. tax and breakfast
Actual Approved Rate: 1787 MYR incl tax and breakfast (app. 392.81 EUR for 4 nights)
There is a slight difference versus the calculated rate, the competing rate did not include the tourism tax of 10 MYR per night.
KRS and joakgarp like this.
Zurich35 is offline  
Old Jul 27, 22, 12:58 pm
  #99  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,950
Originally Posted by karrjl View Post
Hotel Name: Sheraton Tribeca New York Hotel
Date of stay: 9/3/2022 - 9/5/2022
Nights: 2
Room Type: 2 Double Beds - Flexible
Marriott Brand Website Rate: 464 USD/night
Competing Rate: 270 USD/night
Actual Approved Rate: 203USD/night
which site did you use
donotblink is offline  
Old Jul 27, 22, 1:25 pm
  #100  
 
Join Date: Mar 2015
Posts: 49
Has anyone used the BRG when you booked with a corporate code?
FlySkyHigh is offline  
Old Jul 27, 22, 3:38 pm
  #101  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,950
Originally Posted by FlySkyHigh View Post
Has anyone used the BRG when you booked with a corporate code?
I have
FlySkyHigh likes this.
donotblink is offline  
Old Jul 30, 22, 1:38 am
  #102  
 
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 1,989
Has anyone had success with BRG and Destinations2?
MaxFlyer is online now  
Old Jul 30, 22, 10:44 am
  #103  
 
Join Date: Oct 2005
Location: UK
Programs: BA GfL & GGL, MB Titanium, IHG Platinum, Hilton Diamond
Posts: 1,989
Originally Posted by MaxFlyer View Post
Has anyone had success with BRG and Destinations2?

To answer my own question, the answer is no according to Marriott, Destination2 provide request bookings instead of confirmed bookings.
MaxFlyer is online now  
Old Aug 1, 22, 7:58 am
  #104  
 
Join Date: Jul 2016
Posts: 88
I used the BRG on an all-inclusive deal at Marriott Phuket Merlin Beach and it was approved. But I noticed the all-inclusive benefit that I book no longer appears under rate details in my booking and instead the rate just says "best rate guarantee rate", will the hotel honour the all-inclusive benefit?

It was matched with the current exclusive deal at Qantas hotel and I selected "Experiences Ultimate All Inclusive-Rate" in the original booking.
glasszon is offline  
Old Aug 1, 22, 9:25 am
  #105  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 686
Originally Posted by glasszon View Post
I used the BRG on an all-inclusive deal at Marriott Phuket Merlin Beach and it was approved. But I noticed the all-inclusive benefit that I book no longer appears under rate details in my booking and instead the rate just says "best rate guarantee rate", will the hotel honour the all-inclusive benefit?

It was matched with the current exclusive deal at Qantas hotel and I selected "Experiences Ultimate All Inclusive-Rate" in the original booking.
That's normal. As long as it's written correctly in the email with the brg approval you are good to go.
joakgarp is offline  

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