Jan 2, 22, 2:30 am
Last edit by: Oxon Flyer
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)
Jan 20, 22, 1:46 am
#16
Join Date: Jul 2008
Location: YYZ, PVG
Programs: Marriott Titanium, Ex-UA-1K
Posts: 430
I'm not sure if this is directly a Marriott thing - I recall having BRG issues with Qunar and Ctrip in the SPG days (I don't remember using Trip.com back then because it was barebones rudimentary compared to Ctrip). Part of that certainly was some prices weren't always confirmed at reservation.
Jan 20, 22, 2:48 am
#17
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,085
Originally Posted by mackenzie77
I'm not sure if this is directly a Marriott thing - I recall having BRG issues with Qunar and Ctrip in the SPG days (I don't remember using Trip.com back then because it was barebones rudimentary compared to Ctrip). Part of that certainly was some prices weren't always confirmed at reservation.
Jan 20, 22, 3:47 am
#18
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 993
The reason at least historically was that sites like trip.com/ctrip.com do not have instant confirmation . I know that was the case in the past not sure if nowadays they have instant confirmation and the T&C haven't been updated.
Jan 20, 22, 4:11 am
#19
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,085
Originally Posted by X-ON
The reason at least historically was that sites like trip.com/ctrip.com do not have instant confirmation . I know that was the case in the past not sure if nowadays they have instant confirmation and the T&C haven't been updated.
And i have several screenshots from yesterday evening. Them showing this ! Also today this changed and now this offer isn't available anymore. @ least the rate @ trip.com has been ajusted. Indikating me that Marriott has investigated and forced the Hotel to ajust the rate!
Also clearly Marriott NOT argumented about instant confirmation, them argument was, that the rate is a prepaid one, and this wouldn't be valid for trip.com ! Following i copy the response.
Thank you for your additional inquiry regarding Marriott's Best Rate Guarantee. We appreciate the opportunity to assist you by clarifying the matter at hand.
The program terms state that the guarantee does not apply to pre-paid, non-refundable, or rates that do not provide immediate confirmation on Trip.com. I am unable to approve this claim because your screen shot indicates that prepayment is required.
Jan 20, 22, 6:09 am
#21
Join Date: Mar 2019
Posts: 153
Originally Posted by travelinmanS
They always have excluded Trip/Ctrip. The rates they offer are too low I guess.
Jan 20, 22, 9:07 am
#22
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 686
Trip.com has historically been offering two options confirmations, on demand and instant confirmations. Marriott consider any sites offering both on demand reservation and instant to be excluded from the Brg program and it was like this back in Spg as well.
Jan 20, 22, 12:26 pm
#23
Join Date: May 2020
Posts: 18
Originally Posted by bertheike
Well, in this case it is confirmed @ reservation and NOT on request before ! The point with Marriott is/was, that them wrote, it's a prepaid rate from Trip.com ! Which is correct, it is prepaid, but fully refundable until 1 day before arrival ( same condition ).
Jan 20, 22, 1:10 pm
#24
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,085
Originally Posted by chengchl
So that means Marriott can dis-honor the BGR rate against Trip.com?
But lucky, i booked a refundable rate also @ Marriott, so i will go ahead and cancel it.
Jan 20, 22, 1:12 pm
#25
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,085
Originally Posted by joakgarp
Trip.com has historically been offering two options confirmations, on demand and instant confirmations. Marriott consider any sites offering both on demand reservation and instant to be excluded from the Brg program and it was like this back in Spg as well.
Jan 20, 22, 1:21 pm
#26
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 686
Originally Posted by bertheike
Back in SPG times i had several claims ( also with trip.com ), which were honored. them all were prepaid.
Jan 20, 22, 9:33 pm
#28
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, Hilton Diamond
Posts: 14,953
Originally Posted by noeatbutgo
Although I am trying to burn my points for stays this year, I am seeing a lot of good OTAs which used to provide BRGeable rates have gone during the pandemic. Sad.
Jan 21, 22, 7:04 am
#29
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,085
Originally Posted by joakgarp
Must be a long time ago then. In my Gmail dated back in 2017 SPG agent agent replied with my Brg request towards trip.com was denied for being an on demand third party.
Jan 21, 22, 7:04 am
#30
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,085
In the meanwhile i cancelled the Marriott reservation and booked something on AGODA......So i saved again alot of $$$ 
. I NOT run behind chains and status anymore ! I pay by my own wallet and search the value for $.
. I NOT run behind chains and status anymore ! I pay by my own wallet and search the value for $.
