Jan 2, 2022, 2:30 am
Last edit by: Oxon Flyer
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)
Aug 28, 2022, 6:42 pm
#121
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 654
I think somebody at Marriott recently checked all OTAs on how they are operating and now many are excluded from the BRG.
I have had BRGs from three different websites (some of which I had been using successfully four weeks ago!) denied last week with the claim from above “…sites that do not pass reservations to the Marriott Central Reservation System (CRS) for confirmation are not eligible…”.
3/3 times by the time the BRG was denied the competing rate by the OTA was gone...
I have had BRGs from three different websites (some of which I had been using successfully four weeks ago!) denied last week with the claim from above “…sites that do not pass reservations to the Marriott Central Reservation System (CRS) for confirmation are not eligible…”.
3/3 times by the time the BRG was denied the competing rate by the OTA was gone...
I was fighting for one hotel in Indonesia and finally got the 2 rooms (suite+room) needed after 7 BRG claim.
3 OTA with lower price and they constantly deny it, even the legit with excuse about rates/room not matching/did not book.
Without these BRG I see little incentive to stay with Marriott in some competitive market.
Sep 6, 2022, 12:06 pm
#122
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Lisbon Marriott Hotel
Hotel Name: Lisbon Marriott Hotel
Date of stay: November 2022
Nights: 2
Room Type: Deluxe, 1 King
Marriott Brand Website Rate: 127 EUR incl tax
Competing Rate: 119 EUR incl. tax
Actual Approved Rate: 89.40 EUR incl tax
It is a prepaid rate that is refundable if cancelled 3 days prior to arrival, turnaround time app. 7 hours.
Date of stay: November 2022
Nights: 2
Room Type: Deluxe, 1 King
Marriott Brand Website Rate: 127 EUR incl tax
Competing Rate: 119 EUR incl. tax
Actual Approved Rate: 89.40 EUR incl tax
It is a prepaid rate that is refundable if cancelled 3 days prior to arrival, turnaround time app. 7 hours.
Sep 6, 2022, 12:56 pm
#123
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Marriott 100% does not care whether you choose to stay elsewhere because your BRG claims are denied.
Sep 6, 2022, 2:49 pm
#124
Join Date: Aug 2018
Posts: 902
It’s not the franchisees they want to keep in line, but rather the OTA’s and the wholesalers. Marriott wants to make sure its dyanmic FIT rates aren’t being repurposed by OTAs for the use of the general public, undercutting their own official public rates.
Sep 10, 2022, 12:34 am
#125
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Courtyard Toronto Airport
Hotel Name: Courtyard Toronto Airport
Date of stay: December 2022
Nights: 1
Room Type: Guest Room (2 queen beds)
Marriott Brand Website Rate: 263.24 CAD incl. tax
Competing Rate: 103.20 EUR incl. tax (app. 135.20 CAD)
Actual Approved Rate: 101.32 CAD incl. Tax (app. 77.32 EUR)
Comment: Fully flexible rate that can be cancelled without penalty until one day prior to arrival. turnaround time app. 10 hours.
Date of stay: December 2022
Nights: 1
Room Type: Guest Room (2 queen beds)
Marriott Brand Website Rate: 263.24 CAD incl. tax
Competing Rate: 103.20 EUR incl. tax (app. 135.20 CAD)
Actual Approved Rate: 101.32 CAD incl. Tax (app. 77.32 EUR)
Comment: Fully flexible rate that can be cancelled without penalty until one day prior to arrival. turnaround time app. 10 hours.
Sep 10, 2022, 8:03 am
#126
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
I have not submitted a BRG request for a few years. I wonder if it is possible to BRG when rooms are sold out on marriott.com while available on OTA? Marriott.com only has suites available. Suites are listed at the same rate but room rates are lower.
Sep 10, 2022, 10:35 am
#127
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,043
that's a problem. I have been able to do this with 'similar enough rooms' ... they will probably not allow a comparison with a suite, however.
Sep 10, 2022, 12:06 pm
#128
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
At a hotel I stay frequently at, I made 10 BRG claims, all approved.
After my 3rd BRG stay, the General Manager came up to me and checked me in. She said if I find any more cheaper rates to email her and she will match them directly. She said that Marriott fines them for each successful claim.
After my 3rd BRG stay, the General Manager came up to me and checked me in. She said if I find any more cheaper rates to email her and she will match them directly. She said that Marriott fines them for each successful claim.
Sep 10, 2022, 12:21 pm
#129
Join Date: Aug 2018
Posts: 902
At a hotel I stay frequently at, I made 10 BRG claims, all approved.
After my 3rd BRG stay, the General Manager came up to me and checked me in. She said if I find any more cheaper rates to email her and she will match them directly. She said that Marriott fines them for each successful claim.
After my 3rd BRG stay, the General Manager came up to me and checked me in. She said if I find any more cheaper rates to email her and she will match them directly. She said that Marriott fines them for each successful claim.
Sep 12, 2022, 8:06 pm
#130
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Sheraton Centre Toronto Hotel
Hotel Name: Sheraton Centre Toronto Hotel
Date of stay: December 2022
Nights: 4
Room Type: Guest Room, 1 Queen
Marriott Brand Website Rate: 1264.42 CAD incl. tax and breakfast
Competing Rate: 644.25 EUR incl. tax and breakfast (app. 827.28 CAD)
Actual Approved Rate: 628.59 CAD incl. tax and breakfast (app. 477.82 EUR)
Comment: Fully flexible rate including breakfast, turnaround time app. 14 hours.
For some reason the king guest room was less expensive with the flexible rate than the guest room with the queen bed. The queen bed guest room was listed though as the lowest priced for the pre-paid rates.
Date of stay: December 2022
Nights: 4
Room Type: Guest Room, 1 Queen
Marriott Brand Website Rate: 1264.42 CAD incl. tax and breakfast
Competing Rate: 644.25 EUR incl. tax and breakfast (app. 827.28 CAD)
Actual Approved Rate: 628.59 CAD incl. tax and breakfast (app. 477.82 EUR)
Comment: Fully flexible rate including breakfast, turnaround time app. 14 hours.
For some reason the king guest room was less expensive with the flexible rate than the guest room with the queen bed. The queen bed guest room was listed though as the lowest priced for the pre-paid rates.
Sep 12, 2022, 11:45 pm
#131
Join Date: Aug 2018
Programs: DL Plat, Marriot Plat
Posts: 349
There new BRG agent name I never heard before, I got headache as they deny everything.
I was fighting for one hotel in Indonesia and finally got the 2 rooms (suite+room) needed after 7 BRG claim.
3 OTA with lower price and they constantly deny it, even the legit with excuse about rates/room not matching/did not book.
Without these BRG I see little incentive to stay with Marriott in some competitive market.
I was fighting for one hotel in Indonesia and finally got the 2 rooms (suite+room) needed after 7 BRG claim.
3 OTA with lower price and they constantly deny it, even the legit with excuse about rates/room not matching/did not book.
Without these BRG I see little incentive to stay with Marriott in some competitive market.
Last edited by manually; Sep 13, 2022 at 4:05 pm
Sep 13, 2022, 2:06 pm
#132
Join Date: Aug 2018
Posts: 902
Finding BRGable rates on OTAs is becoming increasingly more difficult, if not at all impossible. Especially for stays on a short notice. Marriott has really managed to corner the market.
Sep 14, 2022, 1:00 pm
#133
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,864
But I’ve had an OK time using the apps of all the OTA’s, and many times the lowest rates only show up in the app. And then it’s still more difficult since they can’t reproduce on their end etc. And you typically need to check a bunch of the apps before finding a suitable rate. Recent example was Seattle where I found a cheaper rate on a particular OTA iOS app and actually I can see it’s available for other weekends as well.
Sep 27, 2022, 12:22 pm
#134
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Nest Hotel Incheon (South Korea)
Hotel Name:Nest Hotel, a Member of Design Hotels (Incheon)
Date of stay: March 2023
Nights: 1
Room Type: Standard double mountain view
Marriott Brand Website Rate: 130’130 KRW (app. 94.38 EUR)
Competing Rate: 91.08 EUR
Actual Approved Rate: 98’129 KRW (app. 71.17 EUR)
Fully flexible rate that can be cancelled without penalty until one day prior to arrival. Turnaround time app. 19 hours.
Date of stay: March 2023
Nights: 1
Room Type: Standard double mountain view
Marriott Brand Website Rate: 130’130 KRW (app. 94.38 EUR)
Competing Rate: 91.08 EUR
Actual Approved Rate: 98’129 KRW (app. 71.17 EUR)
Fully flexible rate that can be cancelled without penalty until one day prior to arrival. Turnaround time app. 19 hours.
Sep 27, 2022, 5:39 pm
#135
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
Hotel Name: Aloft Orlando International Drive
Date of stay: 10/1/22-10/7/22
Number of Guests: 1
Room Type: Standard King
Marriott Brand Website Rate: $128.10
Competing Rate: $78.20
Actual Approved Rate: $58.65
Turnaround time about 19 hours.
Date of stay: 10/1/22-10/7/22
Number of Guests: 1
Room Type: Standard King
Marriott Brand Website Rate: $128.10
Competing Rate: $78.20
Actual Approved Rate: $58.65
Turnaround time about 19 hours.