Jan 2, 22, 2:30 am
Last edit by: Oxon Flyer
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)
Mar 27, 22, 2:44 am
#61
Join Date: Feb 2013
Posts: 1,798
Originally Posted by chewiegranolabar
Hotel Name: JW Marriott Anaheim Resort
Date of stay: Jun 2 - Jun 5
Number of Guests: 4
Room Type: Room, 2 Queen Beds, Non Smoking
Marriott Brand Website Rate: 1,662.30
Competing Rate: $1233
Actual Approved Rate:
Does BRG work on weekends? I booked the non refundable rate on Bonvoy and have 24 hours to cancel. Will be canceling if I don't get a BRG response.
Date of stay: Jun 2 - Jun 5
Number of Guests: 4
Room Type: Room, 2 Queen Beds, Non Smoking
Marriott Brand Website Rate: 1,662.30
Competing Rate: $1233
Actual Approved Rate:
Does BRG work on weekends? I booked the non refundable rate on Bonvoy and have 24 hours to cancel. Will be canceling if I don't get a BRG response.
Apr 18, 22, 2:40 am
#62
Join Date: Apr 2016
Programs: UA 1K 1MM, AA Gold, Marriott Titanium, Hilton Diamond, Hyatt Discoverist
Posts: 589
Hotel Name: Sheraton Princess Kaiulani
Date of stay: Apr 23-24
Number of Guests: 1
Room Type: 2 Double
Marriott Brand Website Rate: $194 excluding taxes and resort fee
Competing Rate: ~130 at the time claim was submitted. Rate was gone for a while and right before they approved it a lower rate came back.
Actual Approved Rate: $141.74 excluding taxes and resort fee
Used hopper.com for the comparison rate. Pretty happy with this success. They should still have a live option though since the rate is constantly in flux at competing websites.
Date of stay: Apr 23-24
Number of Guests: 1
Room Type: 2 Double
Marriott Brand Website Rate: $194 excluding taxes and resort fee
Competing Rate: ~130 at the time claim was submitted. Rate was gone for a while and right before they approved it a lower rate came back.
Actual Approved Rate: $141.74 excluding taxes and resort fee
Used hopper.com for the comparison rate. Pretty happy with this success. They should still have a live option though since the rate is constantly in flux at competing websites.
Apr 18, 22, 3:48 am
#63
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 993
Originally Posted by VWang1111
Hotel Name: Sheraton Princess Kaiulani
Date of stay: Apr 23-24
Number of Guests: 1
Room Type: 2 Double
Marriott Brand Website Rate: $194 excluding taxes and resort fee
Competing Rate: ~130 at the time claim was submitted. Rate was gone for a while and right before they approved it a lower rate came back.
Actual Approved Rate: $141.74 excluding taxes and resort fee
Used hopper.com for the comparison rate. Pretty happy with this success. They should still have a live option though since the rate is constantly in flux at competing websites.
Date of stay: Apr 23-24
Number of Guests: 1
Room Type: 2 Double
Marriott Brand Website Rate: $194 excluding taxes and resort fee
Competing Rate: ~130 at the time claim was submitted. Rate was gone for a while and right before they approved it a lower rate came back.
Actual Approved Rate: $141.74 excluding taxes and resort fee
Used hopper.com for the comparison rate. Pretty happy with this success. They should still have a live option though since the rate is constantly in flux at competing websites.
May 7, 22, 3:27 pm
#64
Join Date: Oct 2007
Location: Seattle
Programs: SPG Gold
Posts: 73
BRG Success
Hotel Name: The Westin Resort & Spa, Whistler
Date of stay: July 19-22
Number of Guests: 2
Room Type: One Queen, Deluxe Studio
Marriott Brand Website Rate: $420 CAD
Competing Rate: $292 CAD
Actual Approved Rate: $219 CAD
The Marriott rate increased in the past day or two. However, Priceline still showed the price prior to the increase. I emphasized the rate was flexible and not an auction or name the price rate. It was great to get the old rate and get 25% off.
Date of stay: July 19-22
Number of Guests: 2
Room Type: One Queen, Deluxe Studio
Marriott Brand Website Rate: $420 CAD
Competing Rate: $292 CAD
Actual Approved Rate: $219 CAD
The Marriott rate increased in the past day or two. However, Priceline still showed the price prior to the increase. I emphasized the rate was flexible and not an auction or name the price rate. It was great to get the old rate and get 25% off.
May 24, 22, 4:31 pm
#66
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,957
I'm trying to find a BRG for a Milan Hotel June 12-15 or 16 this year. I havn't been able to find anything, can anyone help?
May 24, 22, 5:44 pm
#67
Join Date: Apr 2021
Posts: 10
Originally Posted by Long 515
Has anyone had any luck with Expedia "Mobile exclusive" rates? I don't have high hopes, and i've never made a claim with one before. Since you don't have to be a member and its not hidden etc. I thought I'd give it a try.
May 25, 22, 7:41 am
#69
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,475
Originally Posted by donotblink
I'm trying to find a BRG for a Milan Hotel June 12-15 or 16 this year. I havn't been able to find anything, can anyone help?
I will add. that the bed types aren't great at the VIU though.
Last edited by escapefromphl; May 25, 22 at 7:48 am
May 29, 22, 9:51 am
#70
Join Date: Aug 2018
Programs: Ritz Carlton
Posts: 9
If I am able to find a normal "Guest room" on a 3rd party site for a really good rate, but the cheapest rooms bookable directly via Marriott are "Luxury" rooms which are by themselves much more expensive than the normal Guest rooms - will this still be accepted by BRG?
May 29, 22, 11:17 am
#71
Join Date: May 2022
Location: ues/ kitashinagawa/ porte dauphine
Programs: Marriott Platinum | Hilton Diamond | GHA Titanium | Omni Black | IHG Platinum | I Prefer Elite
Posts: 26
Originally Posted by beone
If I am able to find a normal "Guest room" on a 3rd party site for a really good rate, but the cheapest rooms bookable directly via Marriott are "Luxury" rooms which are by themselves much more expensive than the normal Guest rooms - will this still be accepted by BRG?
Needs exact same room type, same cancellation policy, and so on.
May 29, 22, 11:40 am
#72
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,475
Originally Posted by ParkAve
Nay
Needs exact same room type, same cancellation policy, and so on.
Needs exact same room type, same cancellation policy, and so on.
May 29, 22, 8:28 pm
#73
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,957
Originally Posted by escapefromphl
I can see what **should** be BRG at the Hotel VIU Milan, use the popular OTA app mentioned above for comparison, should bring it down to around ~$210 per night, or are you looking for even lower rates than that?
I will add. that the bed types aren't great at the VIU though.
I will add. that the bed types aren't great at the VIU though.
Hotel Name: Hotel Viu Milan
Date of stay: Check-in date: 2022-06-12 / Check-out date: 2022-06-14
Number of Guests: one
Room Type: single bed
Marriott Brand Website Rate: night 1 $360 USD, night 2 $315
Competing Rate: night 1 $339.30 USD, night 2 $293 USD, ( destinia.com)
Actual Approved Rate: night 1: 252.39 EUR, night 2: 219.42 Euros
Hotel Name: STRAF, Milan, a Member of Design Hotels
Date of stay: Check-in date: 2022-06-13, Check-out date: 2022-06-16
Number of Guests: 1
Room Type: standard
Marriott Brand Website Rate: 349 EUR
Competing Rate: 279.30 EUR
Actual Approved Rate: 223.44 EUR
May 29, 22, 8:53 pm
#74
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 566
Originally Posted by ParkAve
Nay
Needs exact same room type, same cancellation policy, and so on.
Needs exact same room type, same cancellation policy, and so on.
You can specify in the comment section that the room xyz is the base room of the hotel, so you can BRG with a "Guest Room" on the compelling site who will obviously match.
May 30, 22, 11:48 am
#75
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,957
Hotel Name: Courtyard By Marriott Dallas DFW Airport North/Irving
Date of stay: Check-in date: 2022-11-02 Check-out date: 2022-11-03
Number of Guests: 2
Room Type: king
Marriott Brand Website Rate: 185
Competing Rate: $166.32
Actual Approved Rate: $166.32 + 5,000 points (hope I made the right call for points here)
refundable rates
Date of stay: Check-in date: 2022-11-02 Check-out date: 2022-11-03
Number of Guests: 2
Room Type: king
Marriott Brand Website Rate: 185
Competing Rate: $166.32
Actual Approved Rate: $166.32 + 5,000 points (hope I made the right call for points here)
refundable rates
