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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 2, 22, 2:30 am
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Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.

Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Oct 11, 22, 9:10 am
  #151  
 
Join Date: Nov 2019
Posts: 31
Just tried another BRG and it was rejected even though an earlier one was accepted. The rates, terms, and site were all the same. It's starting to feel like a toss-up whether you get approved or not for these things.
shcboomer is offline  
Old Oct 11, 22, 10:21 am
  #152  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,957
Originally Posted by bobu View Post
Would you mind pming me where you got the price match? Would appreciate it!
Expedia
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donotblink is offline  
Old Oct 11, 22, 4:10 pm
  #153  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,957
Hotel Name: Bankside Hotel, Autograph Collection
Date of stay: Thu, Oct 13, 2022 – Mon, Oct 17, 2022 -- notably during Frieze London
Number of Guests: 2
Room Type: 1 King Bed, Modest Room

Marriott Brand Website Rate:
Thursday, October 13, 2022 - 1 Night at 479.20 GBP per night per room
Friday, October 14, 2022 - 1 Night at 327.20 GBP per night per room
Saturday, October 15, 2022 - 1 Night at 335.20 GBP per night per room
Sunday, October 16, 2022 - 1 Night at 383.20 GBP per night per room

Competing Rate: 359.11 GBP

Actual Approved Rate: 269.33 GBP for nights 1 and 4, with night 2 remaining at 327.20 GBP and night 3 at 335.20 GBP
Notes: refundable rate, used a package rate that gave me 25% off all the standard night by night rates for booking 4 nights. At a blended average of right around 300 GBP per night, I'm reasonably happy
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donotblink is offline  
Old Oct 11, 22, 8:47 pm
  #154  
 
Join Date: Jan 2005
Posts: 383
I just submitted a brg but never got the confirmation in the email. Is that the norm?
yolie is offline  
Old Oct 11, 22, 10:47 pm
  #155  
 
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 566
Originally Posted by yolie View Post
I just submitted a brg but never got the confirmation in the email. Is that the norm?
yes 👍
GalaxyChris is offline  
Old Oct 12, 22, 1:17 pm
  #156  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 95
Sheraton Skyline Hotel London Heathrow

Hotel Name:Sheraton Skyline Hotel London Heathrow
Date of stay: January 2022
Nights: 2
Room Type: 1 Double Bed, Deluxe
Marriott Brand Website Rate: 317 GBP incl. breakfast (app. 360.71 EUR)
Competing Rate: 271.58 EUR incl. breakfast
Actual Approved Rate: 89.42 GBP incl. breakfast (app. 101.75 EUR)
Fully flexible rate that can be cancelled without penalty until one day prior to arrival.
Turnaround time app. 15 hours. I was only able to find a competing rate that included breakfast.
The least expensive flexible rate without breakfast was 288 GBP for two nights.
Zurich35 is offline  
Old Oct 14, 22, 8:14 pm
  #157  
 
Join Date: Oct 2019
Posts: 34
Hotel Name:The Prince Sakura Tower Tokyo, Autograph Collection
Date of stay: March 2023
Nights: 7
Room Type: Deluxe Twin, Guest room, 2 Double
Marriott Brand Website Rate: 63,250 JPY/night net
Competing Rate: 28,530 JPY/night net
Actual Approved Rate: 21,796 JPY/night net
Turnaround time of 8 hours and 65% lower price than official rate are both new record BRG for me.
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adoptasaurusid is offline  
Old Oct 25, 22, 1:44 am
  #158  
 
Join Date: Jul 2016
Programs: SPG, Asia Miles, Skypass
Posts: 13
Originally Posted by adoptasaurusid View Post
Hotel Name:The Prince Sakura Tower Tokyo, Autograph Collection
Date of stay: March 2023
Nights: 7
Room Type: Deluxe Twin, Guest room, 2 Double
Marriott Brand Website Rate: 63,250 JPY/night net
Competing Rate: 28,530 JPY/night net
Actual Approved Rate: 21,796 JPY/night net
Turnaround time of 8 hours and 65% lower price than official rate are both new record BRG for me.

I also received BRG approval for the same hotel

Hotel Name:The Prince Sakura Tower Tokyo, Autograph Collection

Date of stay: December 2022 (Weekday)
Nights: 2
Room Type: Deluxe King
Marriott Brand Website Rate: 41,056 JPY/night net
Competing Rate: 1864 HKD/night net
Actual Approved Rate: 27,095 JPY/night net

Date of stay: December 2022 (Friday Night)
Nights: 1
Room Type: Deluxe King
Marriott Brand Website Rate: 41,056 JPY/night net
Competing Rate: 1869 HKD/night net
Actual Approved Rate: 27,215 JPY/night net
a288bennie is offline  
Old Oct 25, 22, 8:48 pm
  #159  
 
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,098
Hotel Name: Renaissance St. Pancras London

Date of stay: April 2023
Nights: 1
Room Type: Superior Twin
Marriott Brand Website Rate: 288 GBP
Competing Rate: 280.2 GBP
Actual Approved Rate: 207.52 GBP

Hotel Name: Sheraton Towers Singapore

Date of stay: April 2023
Nights: 1
Room Type: King Room
Marriott Brand Website Rate: 414 SGD
Competing Rate: 244.35 GBP
Actual Approved Rate: 232.73 SGD

Hotel Name: Marriott County Hall London

Date of stay: April 2023
Nights: 1
Room Type: Deluxe King
Marriott Brand Website Rate: 391 GBP
Competing Rate: 351.77 GBP
Actual Approved Rate: 264 GBP

Hotel Name: Bankside Autograph Collection London

Date of stay: July 2023
Nights: 2
Room Type: Modest King
Marriott Brand Website Rate: 414 GBP
Competing Rate: 319.20 GBP
Actual Approved Rate: 241.50 GBP
yorkboy24 is offline  
Old Oct 31, 22, 7:15 am
  #160  
 
Join Date: Nov 2021
Posts: 28
I have a question regarding putting a BRG through.

Does the date at which one can cancel have to be the same?

For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.

I wonder if they both have to be the same?

Thank you in advance.
Caps44 is offline  
Old Oct 31, 22, 9:00 am
  #161  
 
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,098
Originally Posted by Caps44 View Post
I have a question regarding putting a BRG through.

Does the date at which one can cancel have to be the same?

For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.

I wonder if they both have to be the same?

Thank you in advance.
No they donít need to be. Flexible is flexible with Marriott BRG, which is great. Hyatt, on the other hand, needs it to be the exact time too. Crazy. Anyway, good luck.
yorkboy24 is offline  
Old Oct 31, 22, 9:01 am
  #162  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, Hilton Diamond
Posts: 14,953
Originally Posted by Caps44 View Post
I have a question regarding putting a BRG through.

Does the date at which one can cancel have to be the same?

For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.

I wonder if they both have to be the same?

Thank you in advance.
No it doesn't. Marriott is very flexible that way.
margarita girl is offline  
Old Oct 31, 22, 9:09 am
  #163  
 
Join Date: Nov 2021
Posts: 28
Originally Posted by margarita girl View Post
No it doesn't. Marriott is very flexible that way.
thank you
Caps44 is offline  
Old Nov 3, 22, 11:38 pm
  #164  
 
Join Date: Dec 2004
Location: Roseville, California (SMF)
Programs: Luckest hitchhiker ever! WN CSA/SMF
Posts: 441
Has anyone had a BRG change the room from a flexible rate to prepaid? That's what just happened to me. I found it super odd that the agent would compare prepaid rates when I did not book prepaid vs the flexible rate that I did book.
jaylenofan86 is offline  
Old Nov 4, 22, 4:12 am
  #165  
 
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,098
Originally Posted by jaylenofan86 View Post
Has anyone had a BRG change the room from a flexible rate to prepaid? That's what just happened to me. I found it super odd that the agent would compare prepaid rates when I did not book prepaid vs the flexible rate that I did book.
No. You should reply to the confirmation email saying your claim was for a flexible rate. Was your original booking flexible? Did you put this in the notes section on the claim form (itíll show at the bottom of the email they sent you if you did).
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