Jan 2, 22, 2:30 am
Last edit by: Oxon Flyer
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)
Oct 11, 22, 4:10 pm
#153
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,957
Hotel Name: Bankside Hotel, Autograph Collection
Date of stay: Thu, Oct 13, 2022 – Mon, Oct 17, 2022 -- notably during Frieze London
Number of Guests: 2
Room Type: 1 King Bed, Modest Room
Marriott Brand Website Rate:
Thursday, October 13, 2022 - 1 Night at 479.20 GBP per night per room
Friday, October 14, 2022 - 1 Night at 327.20 GBP per night per room
Saturday, October 15, 2022 - 1 Night at 335.20 GBP per night per room
Sunday, October 16, 2022 - 1 Night at 383.20 GBP per night per room
Competing Rate: 359.11 GBP
Actual Approved Rate: 269.33 GBP for nights 1 and 4, with night 2 remaining at 327.20 GBP and night 3 at 335.20 GBP
Notes: refundable rate, used a package rate that gave me 25% off all the standard night by night rates for booking 4 nights. At a blended average of right around 300 GBP per night, I'm reasonably happy
Date of stay: Thu, Oct 13, 2022 – Mon, Oct 17, 2022 -- notably during Frieze London
Number of Guests: 2
Room Type: 1 King Bed, Modest Room
Marriott Brand Website Rate:
Thursday, October 13, 2022 - 1 Night at 479.20 GBP per night per room
Friday, October 14, 2022 - 1 Night at 327.20 GBP per night per room
Saturday, October 15, 2022 - 1 Night at 335.20 GBP per night per room
Sunday, October 16, 2022 - 1 Night at 383.20 GBP per night per room
Competing Rate: 359.11 GBP
Actual Approved Rate: 269.33 GBP for nights 1 and 4, with night 2 remaining at 327.20 GBP and night 3 at 335.20 GBP
Notes: refundable rate, used a package rate that gave me 25% off all the standard night by night rates for booking 4 nights. At a blended average of right around 300 GBP per night, I'm reasonably happy
Oct 12, 22, 1:17 pm
#156
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 95
Sheraton Skyline Hotel London Heathrow
Hotel Name:Sheraton Skyline Hotel London Heathrow
Date of stay: January 2022
Nights: 2
Room Type: 1 Double Bed, Deluxe
Marriott Brand Website Rate: 317 GBP incl. breakfast (app. 360.71 EUR)
Competing Rate: 271.58 EUR incl. breakfast
Actual Approved Rate: 89.42 GBP incl. breakfast (app. 101.75 EUR)
Fully flexible rate that can be cancelled without penalty until one day prior to arrival.
Turnaround time app. 15 hours. I was only able to find a competing rate that included breakfast.
The least expensive flexible rate without breakfast was 288 GBP for two nights.
Date of stay: January 2022
Nights: 2
Room Type: 1 Double Bed, Deluxe
Marriott Brand Website Rate: 317 GBP incl. breakfast (app. 360.71 EUR)
Competing Rate: 271.58 EUR incl. breakfast
Actual Approved Rate: 89.42 GBP incl. breakfast (app. 101.75 EUR)
Fully flexible rate that can be cancelled without penalty until one day prior to arrival.
Turnaround time app. 15 hours. I was only able to find a competing rate that included breakfast.
The least expensive flexible rate without breakfast was 288 GBP for two nights.
Oct 14, 22, 8:14 pm
#157
Join Date: Oct 2019
Posts: 34
Hotel Name:The Prince Sakura Tower Tokyo, Autograph Collection
Date of stay: March 2023
Nights: 7
Room Type: Deluxe Twin, Guest room, 2 Double
Marriott Brand Website Rate: 63,250 JPY/night net
Competing Rate: 28,530 JPY/night net
Actual Approved Rate: 21,796 JPY/night net
Turnaround time of 8 hours and 65% lower price than official rate are both new record BRG for me.
Date of stay: March 2023
Nights: 7
Room Type: Deluxe Twin, Guest room, 2 Double
Marriott Brand Website Rate: 63,250 JPY/night net
Competing Rate: 28,530 JPY/night net
Actual Approved Rate: 21,796 JPY/night net
Turnaround time of 8 hours and 65% lower price than official rate are both new record BRG for me.
Oct 25, 22, 1:44 am
#158
Join Date: Jul 2016
Programs: SPG, Asia Miles, Skypass
Posts: 13
Originally Posted by adoptasaurusid
Hotel Name:The Prince Sakura Tower Tokyo, Autograph Collection
Date of stay: March 2023
Nights: 7
Room Type: Deluxe Twin, Guest room, 2 Double
Marriott Brand Website Rate: 63,250 JPY/night net
Competing Rate: 28,530 JPY/night net
Actual Approved Rate: 21,796 JPY/night net
Turnaround time of 8 hours and 65% lower price than official rate are both new record BRG for me.
Date of stay: March 2023
Nights: 7
Room Type: Deluxe Twin, Guest room, 2 Double
Marriott Brand Website Rate: 63,250 JPY/night net
Competing Rate: 28,530 JPY/night net
Actual Approved Rate: 21,796 JPY/night net
Turnaround time of 8 hours and 65% lower price than official rate are both new record BRG for me.
I also received BRG approval for the same hotel
Hotel Name:The Prince Sakura Tower Tokyo, Autograph Collection
Date of stay: December 2022 (Weekday)
Nights: 2
Room Type: Deluxe King
Marriott Brand Website Rate: 41,056 JPY/night net
Competing Rate: 1864 HKD/night net
Actual Approved Rate: 27,095 JPY/night net
Date of stay: December 2022 (Friday Night)
Nights: 1
Room Type: Deluxe King
Marriott Brand Website Rate: 41,056 JPY/night net
Competing Rate: 1869 HKD/night net
Actual Approved Rate: 27,215 JPY/night net
Oct 25, 22, 8:48 pm
#159
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,098
Hotel Name: Renaissance St. Pancras London
Date of stay: April 2023
Nights: 1
Room Type: Superior Twin
Marriott Brand Website Rate: 288 GBP
Competing Rate: 280.2 GBP
Actual Approved Rate: 207.52 GBP
Hotel Name: Sheraton Towers Singapore
Date of stay: April 2023
Nights: 1
Room Type: King Room
Marriott Brand Website Rate: 414 SGD
Competing Rate: 244.35 GBP
Actual Approved Rate: 232.73 SGD
Hotel Name: Marriott County Hall London
Date of stay: April 2023
Nights: 1
Room Type: Deluxe King
Marriott Brand Website Rate: 391 GBP
Competing Rate: 351.77 GBP
Actual Approved Rate: 264 GBP
Hotel Name: Bankside Autograph Collection London
Date of stay: July 2023
Nights: 2
Room Type: Modest King
Marriott Brand Website Rate: 414 GBP
Competing Rate: 319.20 GBP
Actual Approved Rate: 241.50 GBP
Date of stay: April 2023
Nights: 1
Room Type: Superior Twin
Marriott Brand Website Rate: 288 GBP
Competing Rate: 280.2 GBP
Actual Approved Rate: 207.52 GBP
Hotel Name: Sheraton Towers Singapore
Date of stay: April 2023
Nights: 1
Room Type: King Room
Marriott Brand Website Rate: 414 SGD
Competing Rate: 244.35 GBP
Actual Approved Rate: 232.73 SGD
Hotel Name: Marriott County Hall London
Date of stay: April 2023
Nights: 1
Room Type: Deluxe King
Marriott Brand Website Rate: 391 GBP
Competing Rate: 351.77 GBP
Actual Approved Rate: 264 GBP
Hotel Name: Bankside Autograph Collection London
Date of stay: July 2023
Nights: 2
Room Type: Modest King
Marriott Brand Website Rate: 414 GBP
Competing Rate: 319.20 GBP
Actual Approved Rate: 241.50 GBP
Oct 31, 22, 7:15 am
#160
Join Date: Nov 2021
Posts: 28
I have a question regarding putting a BRG through.
Does the date at which one can cancel have to be the same?
For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.
I wonder if they both have to be the same?
Thank you in advance.
Does the date at which one can cancel have to be the same?
For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.
I wonder if they both have to be the same?
Thank you in advance.
Oct 31, 22, 9:00 am
#161
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,098
Originally Posted by Caps44
I have a question regarding putting a BRG through.
Does the date at which one can cancel have to be the same?
For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.
I wonder if they both have to be the same?
Thank you in advance.
Does the date at which one can cancel have to be the same?
For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.
I wonder if they both have to be the same?
Thank you in advance.
Oct 31, 22, 9:01 am
#162
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, Hilton Diamond
Posts: 14,953
Originally Posted by Caps44
I have a question regarding putting a BRG through.
Does the date at which one can cancel have to be the same?
For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.
I wonder if they both have to be the same?
Thank you in advance.
Does the date at which one can cancel have to be the same?
For example Marriott rate - can be cancelled up to 7 days prior to arrival date
Competing rate - can be cancelled up to 10 days prior.
I wonder if they both have to be the same?
Thank you in advance.
Nov 3, 22, 11:38 pm
#164
Join Date: Dec 2004
Location: Roseville, California (SMF)
Programs: Luckest hitchhiker ever! WN CSA/SMF
Posts: 441
Has anyone had a BRG change the room from a flexible rate to prepaid? That's what just happened to me. I found it super odd that the agent would compare prepaid rates when I did not book prepaid vs the flexible rate that I did book.
Nov 4, 22, 4:12 am
#165
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,098
Originally Posted by jaylenofan86
Has anyone had a BRG change the room from a flexible rate to prepaid? That's what just happened to me. I found it super odd that the agent would compare prepaid rates when I did not book prepaid vs the flexible rate that I did book.
