Jan 2, 2022, 2:30 am
Last edit by: Oxon Flyer
Marriott's Best Rate Guarantee Discussion Thread
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.
If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.
Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)
Jan 21, 2022, 9:41 am
#31
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,520
AGODA is a valid BRG site. Why wouldn’t you submit a BRG with that and get an extra 25% savings for your wallet?
. I NOT run behind chains and status anymore ! I pay by my own wallet and search the value for $.
Jan 21, 2022, 11:32 am
#32
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,861
Jan 25, 2022, 3:03 pm
#33
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,090
Jan 26, 2022, 12:18 am
#34
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Now when Expedia is running the wholesale rates from Marriott it's very tricky to find a lower rates on third parties. Before Expedia wholesale the success rate was like 50-80% but today... 5-10% I reckon? Even less?
It seems it's also up the hotel how they sell their rates. Some properties allow other rates than Expedias wholesale and then it can be possible to find something lower and score a Brg. But most hotels don't and then it's basically 100% impossible to find anything lower resulting in all 3rd parties have the exact same rate lol.
To me this is a bit odd to lock rates among 3rd parties. It must surely be more difficult to attract customers from different sources like from travel agencies, non Bonvoys looking for the lowest rate possible etc. But I guess during these times this doesn't matter as long as the expenses from properties are as low as possible and Brg rates are a part of that.
Let's see what will happen in some years when we'll be back to normal with full war between hotel chains and full capacity.
It seems it's also up the hotel how they sell their rates. Some properties allow other rates than Expedias wholesale and then it can be possible to find something lower and score a Brg. But most hotels don't and then it's basically 100% impossible to find anything lower resulting in all 3rd parties have the exact same rate lol.
To me this is a bit odd to lock rates among 3rd parties. It must surely be more difficult to attract customers from different sources like from travel agencies, non Bonvoys looking for the lowest rate possible etc. But I guess during these times this doesn't matter as long as the expenses from properties are as low as possible and Brg rates are a part of that.
Let's see what will happen in some years when we'll be back to normal with full war between hotel chains and full capacity.
Last edited by joakgarp; Jan 26, 2022 at 12:25 am
Feb 2, 2022, 11:48 am
#35
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 118
Madrid Marriott Auditorium Hotel & Conference Center
Hotel Name: Madrid Marriott Auditorium Hotel & Conference Center
Date of stay: April 2022, 1 night
Number of Rooms: 1
Number of Guests: 1
Room Type: Premium Twin
Marriott Brand Website Rate: 80.30 EUR incl. vat
Competing Rate: 76.96 EUR incl. vat
Actual Approved Rate: 57.72 EUR incl. vat
BRG Award: 25% discount
Comment: The rate the team found was lower than the rate I submitted.
I went back to the competing website and the lower price was still available, 74.76 EUR incl. tax.
Date of stay: April 2022, 1 night
Number of Rooms: 1
Number of Guests: 1
Room Type: Premium Twin
Marriott Brand Website Rate: 80.30 EUR incl. vat
Competing Rate: 76.96 EUR incl. vat
Actual Approved Rate: 57.72 EUR incl. vat
BRG Award: 25% discount
Comment: The rate the team found was lower than the rate I submitted.
I went back to the competing website and the lower price was still available, 74.76 EUR incl. tax.
Last edited by Zurich35; Feb 2, 2022 at 12:14 pm
Feb 3, 2022, 12:27 am
#36
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
Any rate or site that is excluded from the BRG has typically been found to have an issue with it. Usually it is that when booked it does not result in an actual reservation at the hotel. This type of thing is researched, it is not a conspiracy to deny your BRG claim.
Feb 3, 2022, 12:37 am
#38
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
Claim form issue
I called the BRG team and they helped me to resolve the issue. In fact the submission that I had done was not successful and they did not receive the claim.
They asked me to do a work around to be able to submit successfully a claim. Instead of logging into my account and then submit the claim from the BRG claims page, I was told not to login and just fill in my personal details and the membership number manually and not have it prefilled via the login from the account. Not sure why that worked but that did the trick.
They asked me to do a work around to be able to submit successfully a claim. Instead of logging into my account and then submit the claim from the BRG claims page, I was told not to login and just fill in my personal details and the membership number manually and not have it prefilled via the login from the account. Not sure why that worked but that did the trick.
Feb 3, 2022, 12:49 am
#39
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
Refundable vs Non-refundable
I am afraid this claim is most likely to be rejected. As per the terms and conditions "When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate for that room type to be eligible for the guarantee.". Since the 254 GBP is the lowest rate for that room type that includes breakfast, you would need to book that rate. As this rate is flexible/refundable vs. the non-refundable rate on the competing website, your claim would be rejected.
Feb 3, 2022, 12:51 am
#40
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
I've found a rate on a third party site for a Marriott property for Ł192 per night. B&B, non-refundable.
Marriott is offering the same room for ~Ł254 per night, B&B but is the "Member Flexible Rate with Breakfast".
If I choose the "Prepay and save" tab, the rate actually goes up to ~Ł296 per night, for the same room and B&B, nonrefundable and nonchangeable.
Would this final rate be eligible for the BRG? Seems too good to be true.
Marriott is offering the same room for ~Ł254 per night, B&B but is the "Member Flexible Rate with Breakfast".
If I choose the "Prepay and save" tab, the rate actually goes up to ~Ł296 per night, for the same room and B&B, nonrefundable and nonchangeable.
Would this final rate be eligible for the BRG? Seems too good to be true.
Feb 3, 2022, 3:15 am
#41
Join Date: May 2013
Programs: Marriott Bonvoy Titanium / Swiss Miles and more SEN
Posts: 12
Hotel Name: Grosvenor House Dubai
Date of stay: april 2022, 9 nights
Number of Guests: 2
Room Type: Deluxe King
Marriott Brand Website Rate: AED 14'356.- (AED 1'595.11 per night) excl. taxes, rate includes breakfast
Competing Rate: AED 12'061.39 (AED 1'340.15 per night) excl. taxes, rate includes half board
Actual Approved Rate: AED 9'045.99 (AED 1'005.11 per night) excl. taxes, rate includes breakfast
Date of stay: april 2022, 9 nights
Number of Guests: 2
Room Type: Deluxe King
Marriott Brand Website Rate: AED 14'356.- (AED 1'595.11 per night) excl. taxes, rate includes breakfast
Competing Rate: AED 12'061.39 (AED 1'340.15 per night) excl. taxes, rate includes half board
Actual Approved Rate: AED 9'045.99 (AED 1'005.11 per night) excl. taxes, rate includes breakfast
Feb 3, 2022, 5:28 am
#42
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
Hotel Name: Grosvenor House Dubai
Date of stay: april 2022, 9 nights
Number of Guests: 2
Room Type: Deluxe King
Marriott Brand Website Rate: AED 14'356.- (AED 1'595.11 per night) excl. taxes, rate includes breakfast
Competing Rate: AED 12'061.39 (AED 1'340.15 per night) excl. taxes, rate includes half board
Actual Approved Rate: AED 9'045.99 (AED 1'005.11 per night) excl. taxes, rate includes breakfast
Date of stay: april 2022, 9 nights
Number of Guests: 2
Room Type: Deluxe King
Marriott Brand Website Rate: AED 14'356.- (AED 1'595.11 per night) excl. taxes, rate includes breakfast
Competing Rate: AED 12'061.39 (AED 1'340.15 per night) excl. taxes, rate includes half board
Actual Approved Rate: AED 9'045.99 (AED 1'005.11 per night) excl. taxes, rate includes breakfast
Feb 3, 2022, 5:53 am
#43
Join Date: May 2013
Programs: Marriott Bonvoy Titanium / Swiss Miles and more SEN
Posts: 12
Feb 3, 2022, 6:35 am
#44
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 1,038
I did just that booking the "dine around" rate with this particular hotel and got it approved twice with both LRM and the GH, so it worked previously without any problem. I suppose the dine around rate is categorized as a "half board" rate.
Feb 3, 2022, 7:19 am
#45
Join Date: May 2013
Programs: Marriott Bonvoy Titanium / Swiss Miles and more SEN
Posts: 12
Oh, great to hear that. So I will try to do that as well, thanks for the information! Now I just have to find another cheaper rate as my original competing rate has gone... So If you have a tipp for a nice competing website, please just write a pm.