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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 2, 22, 2:30 am
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Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.

Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 21, 22, 9:41 am
  #31  
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Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Titanium, IHG Diamond
Posts: 15,047
Originally Posted by bertheike
In the meanwhile i cancelled the Marriott reservation and booked something on AGODA......So i saved again alot of $$$ . I NOT run behind chains and status anymore ! I pay by my own wallet and search the value for $.
AGODA is a valid BRG site. Why wouldn’t you submit a BRG with that and get an extra 25% savings for your wallet?
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Old Jan 21, 22, 11:32 am
  #32  
 
Join Date: Sep 2008
Location: SF Bay Area
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Posts: 4,555
Originally Posted by margarita girl
AGODA is a valid BRG site. Why wouldnt you submit a BRG with that and get an extra 25% savings for your wallet?
Or if someone else is paying or the difference is small match the rate and get an extra 5K points?
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Old Jan 25, 22, 3:03 pm
  #33  
 
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,087
Originally Posted by margarita girl
AGODA is a valid BRG site. Why wouldnt you submit a BRG with that and get an extra 25% savings for your wallet?
On AGODA was NO saving for my ALOFT Hotel. So i booked a no chain hotel.....for less than half $$$
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Old Jan 26, 22, 12:18 am
  #34  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 686
Now when Expedia is running the wholesale rates from Marriott it's very tricky to find a lower rates on third parties. Before Expedia wholesale the success rate was like 50-80% but today... 5-10% I reckon? Even less?
It seems it's also up the hotel how they sell their rates. Some properties allow other rates than Expedias wholesale and then it can be possible to find something lower and score a Brg. But most hotels don't and then it's basically 100% impossible to find anything lower resulting in all 3rd parties have the exact same rate lol.

To me this is a bit odd to lock rates among 3rd parties. It must surely be more difficult to attract customers from different sources like from travel agencies, non Bonvoys looking for the lowest rate possible etc. But I guess during these times this doesn't matter as long as the expenses from properties are as low as possible and Brg rates are a part of that.
Let's see what will happen in some years when we'll be back to normal with full war between hotel chains and full capacity.

Last edited by joakgarp; Jan 26, 22 at 12:25 am
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Old Feb 2, 22, 11:48 am
  #35  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 100
Madrid Marriott Auditorium Hotel & Conference Center

Hotel Name: Madrid Marriott Auditorium Hotel & Conference Center
Date of stay: April 2022, 1 night
Number of Rooms: 1
Number of Guests: 1
Room Type: Premium Twin
Marriott Brand Website Rate: 80.30 EUR incl. vat
Competing Rate: 76.96 EUR incl. vat
Actual Approved Rate:
57.72 EUR incl. vat
BRG Award: 25% discount
Comment: The rate the team found was lower than the rate I submitted.
I went back to the competing website and the lower price was still available, 74.76 EUR incl. tax.

Last edited by Zurich35; Feb 2, 22 at 12:14 pm
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Old Feb 3, 22, 12:27 am
  #36  
 
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
Any rate or site that is excluded from the BRG has typically been found to have an issue with it. Usually it is that when booked it does not result in an actual reservation at the hotel. This type of thing is researched, it is not a conspiracy to deny your BRG claim.
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Old Feb 3, 22, 12:34 am
  #37  
 
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
*message moved to appropriate reply*

Last edited by BRGenius; Feb 3, 22 at 12:41 am Reason: message moved
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Old Feb 3, 22, 12:37 am
  #38  
 
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
Claim form issue

Originally Posted by Zurich35
I called the BRG team and they helped me to resolve the issue. In fact the submission that I had done was not successful and they did not receive the claim.
They asked me to do a work around to be able to submit successfully a claim. Instead of logging into my account and then submit the claim from the BRG claims page, I was told not to login and just fill in my personal details and the membership number manually and not have it prefilled via the login from the account. Not sure why that worked but that did the trick.
From what I have been told, the issue appears to be your phone number cannot be entered with any spaces. If your account has your phone number listed with spaces, you should edit your account profile so your phone number would be like this: 3604415875 not 360 441 5874 or 360-441-5874. Then you should be able to fill out the claim form without a problem. Not 100% sure on this, just what I've been told.
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Old Feb 3, 22, 12:49 am
  #39  
 
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
Refundable vs Non-refundable

Originally Posted by Zurich35
I am afraid this claim is most likely to be rejected. As per the terms and conditions "When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate for that room type to be eligible for the guarantee.". Since the 254 GBP is the lowest rate for that room type that includes breakfast, you would need to book that rate. As this rate is flexible/refundable vs. the non-refundable rate on the competing website, your claim would be rejected.
This is incorrect. If the lowest rate on Marriott.com is a refundable rate even lower than the non-refundable rate offered with the same breakfast included, it can be compared to a non-refundable rate that is lower than both (with the same breakfast inclusion). "you must reserve the lowest rate for that room type to be eligible for the guarantee" from the terms overrules any difference in cancellation policy.
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Old Feb 3, 22, 12:51 am
  #40  
 
Join Date: Feb 2022
Programs: Marriott Bonvoy
Posts: 9
Originally Posted by xep
I've found a rate on a third party site for a Marriott property for 192 per night. B&B, non-refundable.

Marriott is offering the same room for ~254 per night, B&B but is the "Member Flexible Rate with Breakfast".
If I choose the "Prepay and save" tab, the rate actually goes up to ~296 per night, for the same room and B&B, nonrefundable and nonchangeable.

Would this final rate be eligible for the BRG? Seems too good to be true.
Yes it is eligible. See my reply to Zurich.
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Old Feb 3, 22, 3:15 am
  #41  
 
Join Date: May 2013
Programs: Marriott Bonvoy Titanium / Swiss Miles and more SEN
Posts: 11
Hotel Name: Grosvenor House Dubai
Date of stay: april 2022, 9 nights
Number of Guests: 2
Room Type: Deluxe King
Marriott Brand Website Rate: AED 14'356.- (AED 1'595.11 per night) excl. taxes, rate includes breakfast
Competing Rate: AED 12'061.39 (AED 1'340.15 per night) excl. taxes, rate includes half board
Actual Approved Rate: AED 9'045.99 (AED 1'005.11 per night) excl. taxes, rate includes breakfast
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Old Feb 3, 22, 5:28 am
  #42  
 
Join Date: May 2003
Location: LCY
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Posts: 997
Originally Posted by Hristo11
Hotel Name: Grosvenor House Dubai
Date of stay: april 2022, 9 nights
Number of Guests: 2
Room Type: Deluxe King
Marriott Brand Website Rate: AED 14'356.- (AED 1'595.11 per night) excl. taxes, rate includes breakfast
Competing Rate: AED 12'061.39 (AED 1'340.15 per night) excl. taxes, rate includes half board
Actual Approved Rate: AED 9'045.99 (AED 1'005.11 per night) excl. taxes, rate includes breakfast
Was the HB rate not available on marriott.com? If it was I would book the HB rate and get the HB included in the BRG.
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Old Feb 3, 22, 5:53 am
  #43  
 
Join Date: May 2013
Programs: Marriott Bonvoy Titanium / Swiss Miles and more SEN
Posts: 11
Originally Posted by X-ON
Was the HB rate not available on marriott.com? If it was I would book the HB rate and get the HB included in the BRG.
Unfortunately there was only the "Dine around" rate available, but not the regular half board package.
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Old Feb 3, 22, 6:35 am
  #44  
 
Join Date: May 2003
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Posts: 997
Originally Posted by Hristo11
Unfortunately there was only the "Dine around" rate available, but not the regular half board package.
I did just that booking the "dine around" rate with this particular hotel and got it approved twice with both LRM and the GH, so it worked previously without any problem. I suppose the dine around rate is categorized as a "half board" rate.
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Old Feb 3, 22, 7:19 am
  #45  
 
Join Date: May 2013
Programs: Marriott Bonvoy Titanium / Swiss Miles and more SEN
Posts: 11
Originally Posted by X-ON
I did just that booking the "dine around" rate with this particular hotel and got it approved twice with both LRM and the GH, so it worked previously without any problem. I suppose the dine around rate is categorized as a "half board" rate.
Oh, great to hear that. So I will try to do that as well, thanks for the information! Now I just have to find another cheaper rate as my original competing rate has gone... So If you have a tipp for a nice competing website, please just write a pm.
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