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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 2, 22, 2:30 am
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Last edit by: Oxon Flyer
Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.

Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 2, 22, 2:29 am
  #1  
Moderator: British Airways Executive Club, Marriott Bonvoy
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Join Date: May 2006
Location: Englandshire
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Posts: 15,282
Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. Please see the thread wiki for details, links and posting format.
joakgarp likes this.
Oxon Flyer is offline  
Old Jan 2, 22, 6:02 am
  #2  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 100
Not able to submit a claim - resolved

I called the BRG team and they helped me to resolve the issue. In fact the submission that I had done was not successful and they did not receive the claim.
They asked me to do a work around to be able to submit successfully a claim. Instead of logging into my account and then submit the claim from the BRG claims page, I was told not to login and just fill in my personal details and the membership number manually and not have it prefilled via the login from the account. Not sure why that worked but that did the trick.
Zurich35 is offline  
Old Jan 2, 22, 9:10 am
  #3  
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Posts: 11,741
Originally Posted by Zurich35
I called the BRG team and they helped me to resolve the issue. In fact the submission that I had done was not successful and they did not receive the claim.
They asked me to do a work around to be able to submit successfully a claim. Instead of logging into my account and then submit the claim from the BRG claims page, I was told not to login and just fill in my personal details and the membership number manually and not have it prefilled via the login from the account. Not sure why that worked but that did the trick.
That's rather the opposite of what I would want to do most of the time. IIRC you must be logged in if you want to choose the 5,000 points...
craigthemif is offline  
Old Jan 2, 22, 10:14 am
  #4  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 100
Originally Posted by craigthemif
That's rather the opposite of what I would want to do most of the time. IIRC you must be logged in if you want to choose the 5,000 points...
Since I wanted the discount this was no issue for me. Maybe it was only a temporary glitch. I have not submitted a new request since then, so it is hard to tell.
Zurich35 is offline  
Old Jan 6, 22, 12:01 am
  #5  
 
Join Date: May 2013
Location: Bay Area, CA
Posts: 47
Does BRG apply if the rate varies over the course of the stay? Some days the Marriott rate is cheaper while other days the competitor site is cheaper. On average, the competitor site is cheaper overall.
DaM3nace is offline  
Old Jan 6, 22, 2:20 am
  #6  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 100
Originally Posted by DaM3nace
Does BRG apply if the rate varies over the course of the stay? Some days the Marriott rate is cheaper while other days the competitor site is cheaper. On average, the competitor site is cheaper overall.
If the competitor prices each night individually it will work like this:
Night 1: 125 USD
Night 2: 125 USD
Night 3: 200 USD
Total: 450 USD

Marriott pricing:
Night 1: 200 USD
Night 2: 200 USD
Night 3: 150 USD
Total: 550 USD

You will get the claim approved for nights 1 & 2.
For night 3 the rate is higher and will therefore not be approved.
If you were to choose the 25% discount you will end up with a total like this:
187.50 USD (2 x 125 USD 25%)
+ 150 USD
Total: 337.50 USD

If the nightly rate is not displayed individually and only shown as a total it will work like this:
Competitor pricing:
Total: 450 USD / 3 nights
Avg. rate per night: 150 USD

Marriott pricing:
Night 1: 200 USD
Night 2: 200 USD
Night 3: 150 USD
Total: 550 USD

You will get the claim approved for nights 1 & 2.
For night 3 the rate is the same and will therefore not be approved.
If you were to choose the 25% discount you will end up with a total like this:
225 USD (2 x 150 USD 25%)
+ 150 USD
Total: 375 USD
Zurich35 is offline  
Old Jan 6, 22, 10:13 am
  #7  
 
Join Date: May 2013
Location: Bay Area, CA
Posts: 47
Thanks for the detailed response!

Originally Posted by Zurich35
If the competitor prices each night individually it will work like this:
Night 1: 125 USD
Night 2: 125 USD
Night 3: 200 USD
Total: 450 USD

Marriott pricing:
Night 1: 200 USD
Night 2: 200 USD
Night 3: 150 USD
Total: 550 USD

You will get the claim approved for nights 1 & 2.
For night 3 the rate is higher and will therefore not be approved.
If you were to choose the 25% discount you will end up with a total like this:
187.50 USD (2 x 125 USD 25%)
+ 150 USD
Total: 337.50 USD

If the nightly rate is not displayed individually and only shown as a total it will work like this:
Competitor pricing:
Total: 450 USD / 3 nights
Avg. rate per night: 150 USD

Marriott pricing:
Night 1: 200 USD
Night 2: 200 USD
Night 3: 150 USD
Total: 550 USD

You will get the claim approved for nights 1 & 2.
For night 3 the rate is the same and will therefore not be approved.
If you were to choose the 25% discount you will end up with a total like this:
225 USD (2 x 150 USD 25%)
+ 150 USD
Total: 375 USD
DaM3nace is offline  
Old Jan 9, 22, 6:37 am
  #8  
 
Join Date: Mar 2004
Location: London
Posts: 220
Originally Posted by Zurich35
Since I wanted the discount this was no issue for me. Maybe it was only a temporary glitch. I have not submitted a new request since then, so it is hard to tell.
Thanks for this - I had the same issue last night trying to submit a claim. Not only did I need to log out, I also needed to make sure not to put in my membership number manually either. Not sure what is going on.
KRSW likes this.
CkCrunch is offline  
Old Jan 11, 22, 8:15 am
  #9  
 
Join Date: Jul 2021
Location: Washington, D.C.
Programs: AS MVPG, HH Gold, National EE
Posts: 60
Hotel Name: Hotel Adagio, Autograph Collection
Date of stay: March 11-14, 2022
Number of Guests: 1
Room Type: Guest room, 1 Queen
Marriott Brand Website Rate: $190
Competing Rate: $158.40
Actual Approved Rate: $118.80

I found a much better rate with the same cancellation on Hotels.com. Marriott approved the rate within about 12 hours, and I saved nearly $250 on the three night stay (I obviously chose saving 25%). Looking forward to putting my Marriott Gold status to use this year.
margarita girl and KRSW like this.
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Old Jan 12, 22, 11:19 am
  #10  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 100
Courtyard Munich City Center

Hotel Name: Courtyard Munich City Center
Date of stay: January 2022, 2 nights
Number of Rooms: 1
Number of Guests: 1
Room Type: Deluxe
Marriott Brand Website Rate: 262 EUR incl. breakfast (131 EUR per night)
Competing Rate: 228.46 EUR incl. breakfast (114.23 EUR per night)
Actual Approved Rate:
85.67 EUR incl. breakfast
BRG Award: 25% discount
Comments: Flexible rate, it took about nine hours to approve.
It was one of the scenarios where I was only able to find a lower rate for a breakfast inclusive rate. The prepaid rate excl. breakfast was 99 EUR.
margarita girl, KRSW and joakgarp like this.
Zurich35 is offline  
Old Jan 12, 22, 12:31 pm
  #11  
 
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 686
Nice find! For what you get Munich offers really cheap hotel stays. I remember our four night NYE trip in 2019 before the big pandemic outbreak in Munich and I think we just paid about the same 90/night through a Brg rate. I'm used to pay 200 or even more per night during NYE lol.
Very easy to get around from Munich as well with trains and such.

​​​​​
joakgarp is offline  
Old Jan 17, 22, 2:25 am
  #12  
xep
 
Join Date: Jun 2018
Programs: BA EC
Posts: 11
I've found a rate on a third party site for a Marriott property for 192 per night. B&B, non-refundable.

Marriott is offering the same room for ~254 per night, B&B but is the "Member Flexible Rate with Breakfast".
If I choose the "Prepay and save" tab, the rate actually goes up to ~296 per night, for the same room and B&B, nonrefundable and nonchangeable.

Would this final rate be eligible for the BRG? Seems too good to be true.
xep is offline  
Old Jan 17, 22, 5:10 am
  #13  
 
Join Date: Dec 2012
Location: Zurich
Programs: Aegean Gold, United Mileage Plus Silver, Privilege Club Platinum, Bonvoy Titanium Elite (LTP)
Posts: 100
Originally Posted by xep
I've found a rate on a third party site for a Marriott property for 192 per night. B&B, non-refundable.

Marriott is offering the same room for ~254 per night, B&B but is the "Member Flexible Rate with Breakfast".
If I choose the "Prepay and save" tab, the rate actually goes up to ~296 per night, for the same room and B&B, nonrefundable and nonchangeable.

Would this final rate be eligible for the BRG? Seems too good to be true.
I am afraid this claim is most likely to be rejected. As per the terms and conditions "When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate for that room type to be eligible for the guarantee.". Since the 254 GBP is the lowest rate for that room type that includes breakfast, you would need to book that rate. As this rate is flexible/refundable vs. the non-refundable rate on the competing website, your claim would be rejected.
xep likes this.
Zurich35 is offline  
Old Jan 17, 22, 6:26 am
  #14  
xep
 
Join Date: Jun 2018
Programs: BA EC
Posts: 11
Makes sense Zurich35 - thank you.
xep is offline  
Old Jan 20, 22, 12:19 am
  #15  
 
Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,087
BRG and Trip.com ( always cheaper )

Not made a claim sice SPG was merged with Marriott and just learned. >
Rates on auction websites, on sites that do not disclose the hotel brand until the reservation is completed (i.e., Priceline and Hotwire), on sites that require a login or specific credit card to view or book, or on sites that dont provide an immediate confirmation (e.g., an on request rate) are not accepted. Pre-paid, advance purchase, or non-refundable rates on Qunar, eLong, Meituan Travel, Ctrip/Trip.com, Ctrip/Trip.com affiliate sites, or Fliggy are not eligible. Any rates on WeChat are not eligible.

Consens Marriott knows that TRIP.com is cheaper ! So if you plan to book and BRG a trip.com rate, better reserve a refundable rate on Marriott first, otherwise them catch you and you NOT get the BRG and also can't cancel ( for free ) the rate you confirmed with Marriott. This is a bad change comparing with SPG ! With SPG only the rates on auction websites didn't count, or the ones which not confirmed and had to requested first.....Like this now, only the higher standard rates are eligible for BRG....
bertheike is offline  

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