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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 2, 22, 2:30 am
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Marriott's Best Rate Guarantee Discussion Thread

This thread is about Marriott's BRG. If you don't know what BRG is - here's the Marriott BRG and here's the claim form.
If you're not satisfied with the outcome of your claim and wish for a second review you may reply back by email or call Marriott's BRG hotline 1-800-771-5665. A human is available at this number beginning at 9 am EST.

If you are new to this, and would like to ask fellow FTers questions regarding BRGs, then this thread is the place to start.

Hotel Name:
Date of stay:
Number of Guests:
Room Type:
Marriott Brand Website Rate:
Competing Rate:
Actual Approved Rate:
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Marriott Bonvoy BRG Best Rate Guarantee : Success, failure & discussion (2022 / 23 -)

Old Jan 17, 23, 4:05 pm
  #226  
 
Join Date: May 2003
Location: LCY
Programs: SQ Krisflyer, QR Privilege Club, MB LT Plt (1K+ nights thx MB)
Posts: 993
Originally Posted by aliquen View Post
In addition, I am also getting a decline when the no charge cancellation policy is not exactly identical. That is Marriott has a 1 day no charge cancellation policy while the competing website has a 3 day policy
I used to get the approval as long as both rate are flexible cancellation ( not prepiad ) but now it is more strict.
This happens from time to time with new agents.... If it is true it would mean that for all practical purposes can't BRG flexible rates, but for now I would assign it as an anomaly... But we will soon know if the practice for BRG have changed recently....
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X-ON is offline  
Old Jan 17, 23, 9:44 pm
  #227  
 
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,098
Originally Posted by X-ON View Post
This happens from time to time with new agents.... If it is true it would mean that for all practical purposes can't BRG flexible rates, but for now I would assign it as an anomaly... But we will soon know if the practice for BRG have changed recently....
​​
1 day within check in is fine to compare with any third party flexible rates but if you mean 1 day free cancellation from booking then these are the non refundable ones.

Just cancel and try again.
yorkboy24 is offline  
Old Jan 18, 23, 2:53 am
  #228  
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,720
Originally Posted by yorkboy24 View Post
1 day within check in is fine to compare with any third party flexible rates but if you mean 1 day free cancellation from booking then these are the non refundable ones.

Just cancel and try again.
I think OP means 3 days cancellation deadline vs 1 day cancellation deadline. Marriott were ok with the 2 days shorter notice.
SPN Lifer likes this.
nacho is offline  
Old Jan 19, 23, 8:25 am
  #229  
 
Join Date: Aug 2009
Posts: 15
Originally Posted by nacho View Post
I think OP means 3 days cancellation deadline vs 1 day cancellation deadline. Marriott were ok with the 2 days shorter notice.
My BRG request was exactly like this and was denied. Marriott website has free 1 day cancellation deadline vs competing website with 3 days cancellation deadline. That was the rate I submitted.
I do have to mention that the competing website also has a rate with free 1 day cancellation deadline and the agent quote that rate as the rate ( which is same as Marriott)

Everything else is identical. This is the response email I got.

"When evaluating your claim, we must compare the same booking conditions confirmed as your official Marriott reservation including room type, dates of stay, and cancellation policies"

Maybe just a one off. May try again in future.
aliquen is offline  
Old Jan 26, 23, 10:54 am
  #230  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,957
Hotel Name: W Hollywood
Date of stay: Check-in date: 2023-02-17 / Check-out date: 2023-02-19
Number of Guests: 2
Room Type: Spectacular Room, Guest room, 1 King
Marriott Brand Website Rate: $341
Competing Rate: $262.14
Actual Approved Rate: $196.60
nacho and Radiation Station like this.
donotblink is offline  
Old Feb 4, 23, 7:39 pm
  #231  
 
Join Date: Aug 2012
Programs: Hertz
Posts: 17
Hello , Ireland calling,looking for a BRG rate for any Marriott in Savannah Georgia from Wednesday 19th April for 5 nights. Would really appreciate any help.
you can message me and any help for best hotel websites for pricing as I find it constantly changing. Thanking you all in advance
gmurphy70 is offline  
Old Feb 8, 23, 12:19 pm
  #232  
 
Join Date: Apr 2005
Location: NY and SF
Programs: AA CK, AA LT PLT, Marriott LTT, UA Silver
Posts: 214
Success BRG at The Westin Paris - Vendōme for March 2023

Hotel Name: The Westin Paris - Vendōme
Date of stay: Thu, Mar 23, 2023 – Mon, Mar 27, 2023
Number of Guests: 2
Room Type: Superior Room, Guest room, Queen(s)
Marriott Brand Website Rate: €572 / $614
Competing Rate: €351 / $377
Actual Approved Rate: $263 / $283

Competiting site

Stayforlong via Kayak and Zenhotels via Kayak

griffingrowl is offline  
Old Feb 8, 23, 1:18 pm
  #233  
 
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 9,720
Originally Posted by griffingrowl View Post
Hotel Name: The Westin Paris - Vendōme
Date of stay: Thu, Mar 23, 2023 – Mon, Mar 27, 2023
Number of Guests: 2
Room Type: Superior Room, Guest room, Queen(s)
Marriott Brand Website Rate: €572 / $614
Competing Rate: €351 / $377
Actual Approved Rate: $263 / $283

Competiting site

Stayforlong via Kayak and Zenhotels via Kayak

Marriott is ok with Zenhotels again?
GalaxyChris and donotblink like this.
nacho is offline  
Old Feb 9, 23, 4:58 am
  #234  
Accor Contributor Badge
 
Join Date: Dec 2012
Posts: 267
Hotel Name: Marriott Stanton South Beach
Date of stay: 28th to 31st May
Number of Guests: 2
Room Type: King, Skyline View
Marriott Brand Website Rate: 210$
Competing Rate: 202$
Actual Approved Rate:

BRG rejected as algohotels.com does not send their reservations to Marriott central reservations team.

Is there a list of places Marriott rejects BRG from?
kumarshah is offline  
Old Feb 14, 23, 5:35 am
  #235  
 
Join Date: Jun 2016
Location: HKG/MEL
Programs: CX MP Gold, MR Titanium
Posts: 62
Finally managed a successful BRG. First out of about 10 lately!

Hotel Name: The Prince Sakura Tower Tokyo
Date of stay: Early April (4 nights)
Number of Guests: 3
Room Type: Triple Deluxe
Marriott Brand Website Rate: 87,723 JPY per night
Competing Rate: 4,443 HKD per night (equiv ~60,744 JPY)
Actual Approved Rate: 45,558 JPY per night (before tax)
1999driver likes this.
Yannie is offline  
Old Feb 15, 23, 6:59 pm
  #236  
 
Join Date: Jun 2013
Location: YVR
Programs: Marriott Gold
Posts: 945
The BRG form gives me an error - anyone else?
roastpuff is offline  
Old Feb 16, 23, 11:24 am
  #237  
 
Join Date: Jun 2013
Location: YVR
Programs: Marriott Gold
Posts: 945
OK figured it out - the form breaks when you try to enter the rate in ZAR as per the local currency. Very nice agent on the phone worked with me to troubleshoot it. Ended up submitting a converted rate in CAD and it worked.


Hotel Name: Ten Bompas Johannesburg
Date of stay: March 8-9
Number of Guests: 1
Room Type: Standard (hotel only has 10 rooms, all suites)
Marriott Brand Website Rate: 3370 ZAR
Competing Rate: 2650 ZAR Expedia (2340ZAR + taxes)
Actual Approved Rate: 1880ZAR
margarita girl likes this.
roastpuff is offline  
Old Feb 16, 23, 5:06 pm
  #238  
 
Join Date: May 2016
Posts: 21
Originally Posted by Yannie View Post
Finally managed a successful BRG. First out of about 10 lately!

Hotel Name: The Prince Sakura Tower Tokyo
Date of stay: Early April (4 nights)
Number of Guests: 3
Room Type: Triple Deluxe
Marriott Brand Website Rate: 87,723 JPY per night
Competing Rate: 4,443 HKD per night (equiv ~60,744 JPY)
Actual Approved Rate: 45,558 JPY per night (before tax)
I sent a PM asking about where you found this rate. Can you please share? Thanks.
1999driver is offline  
Old Feb 17, 23, 7:59 am
  #239  
 
Join Date: Apr 2005
Location: NY and SF
Programs: AA CK, AA LT PLT, Marriott LTT, UA Silver
Posts: 214
Hotel Name: Boston Marriott Copley Place
Date of stay: 2023-02-18 to 2023-02-22
Number of Guests: 2
Room Type: King
Marriott Brand Website Rate: $203.25
Competing Rate: $188
Actual Approved Rate: $141

Found rates via Karak which take you to stayforlong for $189 or Prestigia for $188
Choose Your Reward: rate

Second one in two weeks for me.
griffingrowl is offline  
Old Feb 18, 23, 10:40 pm
  #240  
Hilton Contributor Badge
 
Join Date: Jan 2019
Location: SAN, BOS
Programs: AS MVPG100K, BAEC Gold, Hilton Diamond, Bonvoy Plat,
Posts: 2,010
Hotel: Sheraton Salt Lake City
Date of stay: 2023-03-22 to 2023-03-27
Number of Guests: 2
Room Type: King
Marriott Brand Website Rate: $849 all in
Competing Rate: $643 all in
Actual Approved Rate: $512 all in
TravelingZoomer is offline  

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