Jan 9, 2020, 11:52 am
Issues, glitches and data inconsistencies with the 2019-2020 rollover process
Jan 1, 2020, 4:52 pm
#31
Join Date: Nov 2008
Location: Bangkok
Programs: AC Altitude 100K, QF Gold, SPG Platinum 100, Hilton HHonours Diamond
Posts: 204
My years of platinum or higher should of been updated to 8 years. Instead it has downgraded me from lifetime gold to lifetime silver and 0 years of silver or higher status. Weird.
Jan 1, 2020, 6:32 pm
#32
Join Date: Nov 2010
Location: California
Posts: 241
The pic looks to me like it reflects no lifetime status: it shows all your nights but no years at Silver or above. Likely an EOY glitch that will get fixed within a few days.
Jan 1, 2020, 6:39 pm
#33
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,966
It's an IT glitch; I (as an LTT) got "15 Nights" (I hold the CC) and "10 Nights and $20K to Ambassador". Now just need to stay in the biggest suite in an StR for two weeks, and I'm golden!
Jan 1, 2020, 7:44 pm
#34
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Jan 1, 2020, 8:35 pm
#36
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Jan 1, 2020, 8:39 pm
#37
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
Thanks. Good to know. I have had littler faith in Marriott's IT so have kept screenshots of everything just in case.
Jan 2, 2020, 5:51 am
#38
Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,074
Yep, same thing. Already got my credit card nights counted - still waiting on my year count to rollover from 8Plat to 9Plat. I'm Titanium but my counter says I've got 20 nights to Plat. So weird.
Jan 2, 2020, 6:59 am
#39
Join Date: Nov 2015
Location: YEG
Programs: Bonvoy Plat, Hilton Diamond, KLM Silver
Posts: 166
Hit 50 nights in 2019 , got the 15 cc nights credit in 2020 and my status now shows platinum elite 15 nights this year
25 nights to titanium elite ???
how does this make sense
25 nights to titanium elite ???
how does this make sense
Jan 2, 2020, 7:41 am
#41
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
I have the 10 nights to renew Titanium text too. When I go into Detail though, it says 25 nights to renew Titanium. I'll be curious to see what happens on 2/1 as I only had 65 nights last year. I assume I'll just be Platinum and it will show the correct number of nights to renew Platinum by then but who knows.
Unlike all the other IT issues that seemed to affect only a small handful of accounts, this one seems to be a pretty big (even if harmless for now) one.
Unlike all the other IT issues that seemed to affect only a small handful of accounts, this one seems to be a pretty big (even if harmless for now) one.
Jan 2, 2020, 9:09 am
#43
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
It would be pretty funny but not entirely unexpected if the coding on nights hadn’t fully taken into account that every 365 or so days there is a new year...
Jan 2, 2020, 10:02 am
#45
Join Date: Nov 2019
Programs: UA Gold, AA, Marriott Titanium Elite, Hilton Gold, Hertz Gold, Avis PP, and others
Posts: 27
Definitely a glitch. I’m at 0 nights for the year, but only 14 nights + $20,000 to Ambassador!
Just need some a few nights in Presidential Suites and I’ll hit this, easy!
Just need some a few nights in Presidential Suites and I’ll hit this, easy!