Water Issues at a Hotel (General Discussion)
May 18, 2019, 4:31 pm
#31
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
May 18, 2019, 5:20 pm
#32
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
May 18, 2019, 8:42 pm
#33
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
May 19, 2019, 1:45 am
#34
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,114
May 19, 2019, 4:24 am
#35
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,319
It has happened to me several times over the years. Both Westin and Renaissance. Every time I got one nights stay worth of points without asking for compensation.
I agree about a hot shower being as fundamental to the room as a clean bed.
Alrhough I didn’t have to ask to get the points, I was a frequent stayer at these places.
I agree about a hot shower being as fundamental to the room as a clean bed.
Alrhough I didn’t have to ask to get the points, I was a frequent stayer at these places.
May 19, 2019, 5:23 am
#36
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I had a 5 night stay at Westin Lagunamar Cancun a few years ago. The cold water tap in the shower dispensed hot water. The hot water tap dispensed scalding water. Hotel was sold out so they could not assign us to a new room. Repeated attempts by the hotel to fix the problem were only successful on the 4th day. (No idea how anyone ever used that room before.) I was refunded 20K of the 40K SPG points I used to pay for the room.
May 19, 2019, 5:28 am
#37
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,035
BTW, in situations where there’s a localised HW outage in the room and it’s just not an option to miss your shower and time is limited, collective wisdom says a quick/pragmatic fix is to go straight down to the health club/pool and use their showers instead. @:-)
Bit punchy though for a guest to expect the whole night to be comped when they haven’t bothered to report the issue and given the hotel the opportunity to investigate, fix or workaround the problem.
Bit punchy though for a guest to expect the whole night to be comped when they haven’t bothered to report the issue and given the hotel the opportunity to investigate, fix or workaround the problem.
Last edited by Oxon Flyer; May 19, 2019 at 6:43 am
May 19, 2019, 7:45 am
#38
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
May 19, 2019, 2:22 pm
#39
Original Member
Join Date: May 1998
Location: Orange County, CA, USA
Programs: AA (Life Plat), Marriott (Life Titanium) and every other US program
Posts: 6,411
I am not saying that anyone needs to agree with me. But I don't leave a lot of time when I am ready to take my shower and go (often to court leaving at 8am). If the shower isn't hot I didn't get what I expected.
May 19, 2019, 2:34 pm
#40
Join Date: Jul 2014
Location: Virginia
Programs: Delta PM, AA Gold, United Silver, SW A List, Bonvoy Titanium
Posts: 33
I had a similar problem at the Courtyard in downtown Phoenix several months ago. I called after the stay and got 35,000 points, equivalent to the going rate for the hotel (I paid cash on corporate rate). I'm Titanium, if it matters.
In my situation, it was not just no hot water...no water at all. Just a bare trickle enough to brush my teeth and wash my face. I tried to call down to report it, but I also then learned that the phone in my room didn't work. As I was leaving for the day, I let the front desk know and got a "Yeah, it is the whole hotel. Sorry." No real concern for the fact that no one could shower...and no indication of when it would be corrected. It did get fixed that night, but there was never any communication/real apology from the hotel management about the situation. An email/note under the door would have gone a long way. I also mentioned it at check out and got no reaction. I finally called Marriott CS when I got home. The water thing happens, but the communication was the tipping point. As a contrast, the Westin Lake Mary/Orlando North was going to shut water down for a couple of hours overnight last week and notified all guests.
In my situation, it was not just no hot water...no water at all. Just a bare trickle enough to brush my teeth and wash my face. I tried to call down to report it, but I also then learned that the phone in my room didn't work. As I was leaving for the day, I let the front desk know and got a "Yeah, it is the whole hotel. Sorry." No real concern for the fact that no one could shower...and no indication of when it would be corrected. It did get fixed that night, but there was never any communication/real apology from the hotel management about the situation. An email/note under the door would have gone a long way. I also mentioned it at check out and got no reaction. I finally called Marriott CS when I got home. The water thing happens, but the communication was the tipping point. As a contrast, the Westin Lake Mary/Orlando North was going to shut water down for a couple of hours overnight last week and notified all guests.
May 19, 2019, 4:56 pm
#41
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
I have no clue how the Marriott in Burbank heats their water. But, where I worked it only took 10-15 minutes between the time of reporting until hot water returned to the guest rooms. I get that people are sometimes rushed. Honestly, it's a probably a 45 second phone call.
May 20, 2019, 6:31 am
#42
Join Date: Oct 2016
Programs: DL Gold, AA Plat, Hilton Diamond
Posts: 253
I once had this water coming out of the bathroom faucet at a holiday inn. Got moved, new room had same issue. Complained to desk, complained to IHG, got nothing. Front desk would not even give me a bottle of water. Thanks IHG!
May 20, 2019, 6:48 am
#43
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,769
Did the water clear up after sitting for a few minutes? It already looks slightly clearer nearer the bottom than the top. That happens from time to time. It's tiny gas bubbles in the water.
May 20, 2019, 4:12 pm
#44
Join Date: Nov 2007
Location: Philadephia, PA
Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*
Posts: 477