Originally Posted by
timfountain
I was on a tight timeline. 7:00 departure and a 5:00 alarm with me rolling out of bed around 5:20. I dind't have the time to call down, but did mention it when I was checking out at around 5:50.
I once worked at a hotel where the pilot light would go out a couple of times each year. Our engineering staff checked it at the start of every shift. But between those scheduled checks, we relied on guests (and employees in the kitchen) to report the problem.
I have no clue how the Marriott in Burbank heats their water. But, where I worked it only took 10-15 minutes between the time of reporting until hot water returned to the guest rooms. I get that people are sometimes rushed. Honestly, it's a probably a 45 second phone call.