Canadian Marriott Bonvoy American Express Card (General Discussion)
Dec 3, 2022, 8:36 pm
#226
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
You might want to consider a small non-Marriott monthly charge to your card if having the points post promptly is important.
Dec 11, 2022, 6:56 am
#227
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Both my Oct and Nov statements posted correctly and on time.
However, there seems to be a glitch with Amex that if the only charges on your card are Marriott properties, your points will not post. They’ll show up the following month or whenever you charge a non-Marriott related charge to the card. Could this be your issue? Not a problem for me as I have a few organizations I donate to monthly, but I’ve read about this before.
However, there seems to be a glitch with Amex that if the only charges on your card are Marriott properties, your points will not post. They’ll show up the following month or whenever you charge a non-Marriott related charge to the card. Could this be your issue? Not a problem for me as I have a few organizations I donate to monthly, but I’ve read about this before.
Dec 11, 2022, 1:57 pm
#228
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
Dec 17, 2022, 6:14 pm
#229
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Same ongoing issue for me here. The points from my November 15 statement did not arrive at Marriott.
The American Express phone rep cheerfully told me several times that my points were "successfully transferred" to Marriott on November 15.
(Well, no they didn't, or I wouldn't be calling.)
The December 15 points included non-Marriott transactions. The November 15 points was one single Marriott transaction, with a promo bonus.
The December 15 statements points posted "successfully". The November 15 points still have not.
The American Express phone rep cheerfully told me several times that my points were "successfully transferred" to Marriott on November 15.
(Well, no they didn't, or I wouldn't be calling.)
The December 15 points included non-Marriott transactions. The November 15 points was one single Marriott transaction, with a promo bonus.
The December 15 statements points posted "successfully". The November 15 points still have not.
Dec 17, 2022, 8:41 pm
#230
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Same ongoing issue for me here. The points from my November 15 statement did not arrive at Marriott.
The American Express phone rep cheerfully told me several times that my points were "successfully transferred" to Marriott on November 15.
(Well, no they didn't, or I wouldn't be calling.)
The December 15 points included non-Marriott transactions. The November 15 points was one single Marriott transaction, with a promo bonus.
The December 15 statements points posted "successfully". The November 15 points still have not.
The American Express phone rep cheerfully told me several times that my points were "successfully transferred" to Marriott on November 15.
(Well, no they didn't, or I wouldn't be calling.)
The December 15 points included non-Marriott transactions. The November 15 points was one single Marriott transaction, with a promo bonus.
The December 15 statements points posted "successfully". The November 15 points still have not.
If that’s not it, I have no more ideas.
Dec 23, 2022, 2:15 am
#231
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
I just noticed this also. My December 15 canadian amex statement points have not yet posted; normally they always post on the 17th every month. For this period I only charged marriott stays to the card.
For the satement before (Nov. 15. posted on Nov. 17), everything was OK, but there was an addtional non-marriott charge. I wonder if this has happened before but I just wasn't paying attention?
Has anyone successfully resolved this? Should I just wait until the next statement to see if the points post?
For the satement before (Nov. 15. posted on Nov. 17), everything was OK, but there was an addtional non-marriott charge. I wonder if this has happened before but I just wasn't paying attention?
Has anyone successfully resolved this? Should I just wait until the next statement to see if the points post?
Dec 23, 2022, 5:26 am
#232
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I have no idea what happens if you have 2 consecutive months with only Marriott transactions though. Feel free to experiment and let us know what happens.
Also I’d be curious to know if everything posts as one transaction which I believe will be the case.
Dec 23, 2022, 5:39 am
#233
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
To my suprise the Bonvoy points pending for a while suddenly posted.
No idea what's going on.
Dec 26, 2022, 10:53 pm
#235
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Same ongoing issue for me here. The points from my November 15 statement did not arrive at Marriott.
The American Express phone rep cheerfully told me several times that my points were "successfully transferred" to Marriott on November 15.
(Well, no they didn't, or I wouldn't be calling.)
The December 15 points included non-Marriott transactions. The November 15 points was one single Marriott transaction, with a promo bonus.
The December 15 statements points posted "successfully". The November 15 points still have not.
The American Express phone rep cheerfully told me several times that my points were "successfully transferred" to Marriott on November 15.
(Well, no they didn't, or I wouldn't be calling.)
The December 15 points included non-Marriott transactions. The November 15 points was one single Marriott transaction, with a promo bonus.
The December 15 statements points posted "successfully". The November 15 points still have not.
I think the two months’ points will post in a single transaction, not two separate ones. Can you verify that the points weren’t added together to show as one transaction? I would calculate manually how many pts you should have received each month.
If that’s not it, I have no more ideas.
If that’s not it, I have no more ideas.
I just noticed this also. My December 15 canadian amex statement points have not yet posted; normally they always post on the 17th every month. For this period I only charged marriott stays to the card.
For the statement before (Nov. 15. posted on Nov. 17), everything was OK, but there was an addtional non-marriott charge. I wonder if this has happened before but I just wasn't paying attention?
Has anyone successfully resolved this? Should I just wait until the next statement to see if the points post?
For the statement before (Nov. 15. posted on Nov. 17), everything was OK, but there was an addtional non-marriott charge. I wonder if this has happened before but I just wasn't paying attention?
Has anyone successfully resolved this? Should I just wait until the next statement to see if the points post?
Thanks, margarita girl. Nope, the points did not get carried over. The points earned for the November 15 statement was a largish amount; the December 15 points amount was lower, and was earned entirely in that statement period. The November 15 points just plum didn't get posted.
Dec 27, 2022, 2:50 pm
#236
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Some time today, the points arrived in my account.
I had phoned Amex on December 17, and Marriott on December 21.
So I'm reasonably sure it was one of those phone calls that worked.
I had phoned Amex on December 17, and Marriott on December 21.
So I'm reasonably sure it was one of those phone calls that worked.
Jan 15, 2023, 4:27 pm
#238
Join Date: Feb 2012
Posts: 194
My points from Dec 25 statement did not post. 1 Marriott charge, 1 non-Marriott charge, though it was categorized as a dining bonus (even though it definitely shouldn't have been). So maybe it's more of a "make at least one non-bonus earning purchase" thing?
Jan 15, 2023, 6:23 pm
#239
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Something’s wrong. You should have received that at about 8 weeks after your renewal date. I get mine on the same date every year (and even have a reminder in Outlook to check that I received it). Do you know when you usually get it?
Jan 15, 2023, 9:56 pm
#240
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
For Canadian Marriott Bonvoy® American Express Card, the Free Night Award on Anniversary will post within 12 weeks of the Account Anniversary.
We are pleased to check on it for you. Please send a private message or an email to us with your concerns, member number, full name, recorded email address and the last stay details (hotel name and stay date) for account verification purpose.
Normally, Marriott Bonvoy® Points will post within 12 weeks after the end of the month the charge occurred in.
If you could not receive the points over above timeline, you can send a private message or an email to us with your concerns details, member number, full name, recorded email address and the last stay details (hotel name and stay date) for account verification purpose, so that we can check on it for you.
Please feel free to contact us if we can be of any assistance.
Best regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]