Canadian Marriott Bonvoy American Express Card (General Discussion)
Jan 17, 2023, 6:13 am
#241
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
12 weeks is unusually long. Normally these points post immediately, within 1-2 days, at marriott after my amex statement. Looking back at my statements, I see my amex points posted like clockwork every 17th of every month, except for Dec. 17 2022.
This belownever posted to my marriott account. It has been 30 days. Who/where do I call to resolve this?
This belownever posted to my marriott account. It has been 30 days. Who/where do I call to resolve this?
Last edited by vanabb; Jan 17, 2023 at 7:11 am
Jan 17, 2023, 8:06 am
#242
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
OTOH, 1-2 days is within 12 weeks!
Jan 19, 2023, 10:59 am
#243
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Got the business version of the Bonvoy card early Jan, 15 EC hasn't posted yet.
But I also have the personal version of that card. Curious if this is because of the 'annual processing' notice that's showing on Bonvoy's site:
I noticed some of my stays aren't posting normally too. lol.
But I also have the personal version of that card. Curious if this is because of the 'annual processing' notice that's showing on Bonvoy's site:
Annual processing has begun to ensure your account reflects all qualifying activity. Your Elite status will be updated by early March 2023. In the meantime, please enjoy your current status
Jan 19, 2023, 12:45 pm
#244
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Got the business version of the Bonvoy card early Jan, 15 EC hasn't posted yet.
But I also have the personal version of that card. Curious if this is because of the 'annual processing' notice that's showing on Bonvoy's site:
I noticed some of my stays aren't posting normally too. lol.
But I also have the personal version of that card. Curious if this is because of the 'annual processing' notice that's showing on Bonvoy's site:
I noticed some of my stays aren't posting normally too. lol.
Jan 19, 2023, 12:48 pm
#245
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Ty!
Jan 24, 2023, 10:10 pm
#247
Join Date: Nov 2006
Programs: JAL Global Club; Marriott Bonvoy Lifetime Platinum Elite; World of Hyatt Globalist
Posts: 45
Dear rigel,
For Canadian Marriott Bonvoy® American Express Card, the Free Night Award on Anniversary will post within 12 weeks of the Account Anniversary.
We are pleased to check on it for you. Please send a private message or an email to us with your concerns, member number, full name, recorded email address and the last stay details (hotel name and stay date) for account verification purpose.
Please feel free to contact us if we can be of any assistance.
Best regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]
For Canadian Marriott Bonvoy® American Express Card, the Free Night Award on Anniversary will post within 12 weeks of the Account Anniversary.
We are pleased to check on it for you. Please send a private message or an email to us with your concerns, member number, full name, recorded email address and the last stay details (hotel name and stay date) for account verification purpose.
Please feel free to contact us if we can be of any assistance.
Best regards,
Carrie L
Specialist Social Media Care
Marriott International
[email protected]
Jan 25, 2023, 12:23 pm
#248
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Data point:
Long as I have non-Marriott charges (eg a coffee), my Amex Marriott points always post 24 hours after statement date.
I made it a habit that as soon as we check out of a Marriott hotel with charges on the Amex, I will shop on Amazon for some egift card and use the Amex card.
Long as I have non-Marriott charges (eg a coffee), my Amex Marriott points always post 24 hours after statement date.
I made it a habit that as soon as we check out of a Marriott hotel with charges on the Amex, I will shop on Amazon for some egift card and use the Amex card.
Feb 2, 2023, 4:21 am
#249
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
My missing CDN amex card points problem from December is still not resolved. I contacted Amex first, then they asked me to contact Marriott, and now 2 weeks later Marriott says to contact Amex...
No one seems to want to look into this. I wonder how many points have failed to post in the past when I wasn't paying attention? I guess my only choice is to try calling Amex and explain things all over again. This shouldn't be something I have to chase.
Isn't it simple?
- Amex statement shows points deposited
- Marriott account shows no points deposited
- I call Amex, who confirm deposit
- I show Amex statement to Marriott support
- ??
No one seems to want to look into this. I wonder how many points have failed to post in the past when I wasn't paying attention? I guess my only choice is to try calling Amex and explain things all over again. This shouldn't be something I have to chase.
Isn't it simple?
- Amex statement shows points deposited
- Marriott account shows no points deposited
- I call Amex, who confirm deposit
- I show Amex statement to Marriott support
- ??
Feb 2, 2023, 2:39 pm
#250
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
After some time speaking with Amex customer service, I have specific confirmation about why points may take up to two months to post. Someone mentioned this earlier in the thread.
- If there is a mix of Bonvoy hotel (5x points) and other spend (2x), then the points will all post immediately with each statement.
- If there is only Bonvoy hotel (5x) spend, then the points processing may be delayed up to 2 months.
They explained that this is a 'known issue' on the Marriott end.
- If there is a mix of Bonvoy hotel (5x points) and other spend (2x), then the points will all post immediately with each statement.
- If there is only Bonvoy hotel (5x) spend, then the points processing may be delayed up to 2 months.
They explained that this is a 'known issue' on the Marriott end.
Feb 2, 2023, 7:42 pm
#251
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
After some time speaking with Amex customer service, I have specific confirmation about why points may take up to two months to post. Someone mentioned this earlier in the thread.
- If there is a mix of Bonvoy hotel (5x points) and other spend (2x), then the points will all post immediately with each statement.
- If there is only Bonvoy hotel (5x) spend, then the points processing may be delayed up to 2 months.
They explained that this is a 'known issue' on the Marriott end.
- If there is a mix of Bonvoy hotel (5x points) and other spend (2x), then the points will all post immediately with each statement.
- If there is only Bonvoy hotel (5x) spend, then the points processing may be delayed up to 2 months.
They explained that this is a 'known issue' on the Marriott end.
Feb 10, 2023, 11:07 am
#252
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
I signed up for the business version of the Amex Marriott card last month, put 3K on it (summer camp fees lol) and was expecting to see the sign-on bonus of 55K right after the 3K posted, but right now there’s no bonus, only around 6K regular points on the spending.
The first statement closing date is Feb. 18, does the sign up bonus usually post on the closing date?
I have a personal version too, and I seem to recall that the sign on bonus posted online as soon as I hit the spending target.
The first statement closing date is Feb. 18, does the sign up bonus usually post on the closing date?
I have a personal version too, and I seem to recall that the sign on bonus posted online as soon as I hit the spending target.
Feb 22, 2023, 2:22 pm
#253
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
We can travel more now that our kids have grown up. We made Platinum last year and this year, and like the benefits (breakfast, lounge). My wife and I each have the personal Amex Bonvoy card. The US Amex Bonvoy business card gives another 15 night credits toward status, but too bad the Canadian card doesn't, otherwise I'll get the Canadian card too. Oh well, we'll have to try to travel more, to keep getting the Plat status.
May 11, 2023, 9:57 am
#254
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
I signed up for the business version of the Amex Marriott card last month, put 3K on it (summer camp fees lol) and was expecting to see the sign-on bonus of 55K right after the 3K posted, but right now there’s no bonus, only around 6K regular points on the spending.
The first statement closing date is Feb. 18, does the sign up bonus usually post on the closing date?
I have a personal version too, and I seem to recall that the sign on bonus posted online as soon as I hit the spending target.
The first statement closing date is Feb. 18, does the sign up bonus usually post on the closing date?
I have a personal version too, and I seem to recall that the sign on bonus posted online as soon as I hit the spending target.